FAQs

About Our Mission

 

How is Brilliant Earth different from other retailers that claim they offer conflict free diamonds?

The Kimberley Process defines “conflict free” diamonds as diamonds that have not financed a civil war. But many diamonds that are technically “conflict free” are nevertheless tainted by torture, rape, violence, and worker exploitation. Problems such as child labor, forced labor, low wages, dangerous working conditions, corruption, and environmental devastation do not prevent a diamond from earning a “conflict free” label. Brilliant Earth goes above and beyond the current industry standards to offer beyond conflict free™ diamonds with a listed country of origin. Our select group of diamond suppliers demonstrate a robust chain of custody protocol for their diamonds and have the ability to track and segregate diamonds by origin. These suppliers are required to source diamonds that originate from specific mine operators who follow internationally recognized labor, trade, and environmental standards. We also offer lab created and recycled diamonds, both of which are eco-friendly alternatives. Many retailers make vague claims that their diamonds are ethically sourced. However, few retailers take the time to understand their supply chains.

 

What is the Kimberley Process? Does it verify that diamonds are ethically-sourced?

The Kimberley Process certification scheme was created in 2003 to break the link between diamonds and bloodshed. Unfortunately, the Kimberley Process monitors only conflict diamonds – that is, diamonds that fund bloody civil wars. It fails to address much of the violence and human rights abuses facing diamond mining today, such as torture, rape, extrajudicial killings, corruption, child labor, and forced labor. The Kimberley Process suggests that “conflict free” diamonds are ethically sourced. In fact, diamonds receiving “conflict free” certification from the Kimberley Process may have tragic histories.

 

What is a conflict diamond?

Conflict diamonds, according to the most common definition, are diamonds used by rebel groups to finance civil wars. However, besides civil wars, diamond mining today is plagued by a range of shocking ethical abuses. These include violence by governments, child labor, extreme poverty, and environmental devastation. At Brilliant Earth, we believe that the diamond industry needs to focus on addressing all of these problems, which is why in addition to selling beyond conflict free™ diamonds, 5% of our profits are donated to help communities impacted by the jewelry trade build a brighter future with education, environmental restoration and economic development.

 

HOW DOES BRILLIANT EARTH IDENTIFY MINES THAT MEET ITS STANDARDS?

Our suppliers are required to source diamonds that originate from specific mine operators who follow internationally recognized labor, trade, and environmental standards. Learn more about our responsibly-mined diamonds.

 

HOW DOES BRILLIANT EARTH HOLD ITS SUPPLIERS TO ITS HIGH STANDARDS ON SOURCING?

Brilliant Earth carefully selects a small number of suppliers who can demonstrate adherence to our high standards on sourcing. We carefully vet and approve each diamond supplier to determine if they have the necessary capabilities to track and segregate diamonds based on origin. Our diamond suppliers are required to demonstrate conformity to these chain of custody protocols in their supply chain and verify documented due diligence of the origin of natural diamonds from Canada, Russia and Botswana Sort.

 

CAN A DIAMOND REALLY BE TRACKED FROM ORIGIN TO FINAL DELIVERY?

Yes! Creating processes to track origin requires effort, and very few retailers do it. But diamonds—like everything from wine to chocolate —can be tracked through the global supply chain using documented chain of custody protocols and robust tracking and inventory systems. In fact, because of their high value, diamond whereabouts are often tracked to prevent loss.

 

Do ethically-sourced diamonds cost more?

Our careful sourcing methods do not lead to higher prices. The diamond mines we source from do not add a premium simply because they treat people and the environment with respect. Nor do diamonds mined using shocking labor practices, such as child labor, reach consumers at a lower price point. The market for diamonds is global. Brilliant Earth offers excellent value by providing our socially conscious jewelry at the lowest possible price.

 

Are your other gemstones ethically sourced?

We carry a variety of beautiful gemstones ranging from stunning sapphires and emeralds to lustrous pearls. We strive to offer colored gemstones that are sourced in alignment with fair trade and environmentally responsible principles. By continually working with our colored gemstone suppliers to improve standards and traceability, we strive to promote higher standards for gemstone sourcing to transform dangerous mining conditions and encourage responsible practices.

 

What is recycled gold and platinum and how does being recycled impact quality?

Brilliant Earth uses precious metals from renewed sources derived from numerous post-consumer sources, including recycled jewelry, industrial products, and electronics components. Because our precious metals are reclaimed and then re-refined back into their pure elements, they are the same high quality as newly mined metals. By using renewed metals, our goal is to reduce the need for additional dirty mining of precious metals. Read more about our recycled gold, platinum, and silver.

About Our Products

 

Can I buy a setting without buying a diamond?

We do not sell or create settings unless the customer is also purchasing a center stone from Brilliant Earth. Our settings are made-to-order with each one handcrafted for a center gem with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center gem from Brilliant Earth.

 

Can I put a diamond or estate piece on hold?

We are happy to extend a formal hold for you, for a limited time, to remove the item from the website. Please contact us for more information.

 

How can I find a diamond that is not in your inventory?

Our inventory is constantly being updated and we may have additional inventory of ethical origin diamonds not listed on our website. Please contact us so we can help you find a diamond that is perfect for you.

 

Can I upgrade my Brilliant Earth diamond?

Brilliant Earth is proud to offer free lifetime diamond upgrades. View our diamond upgrade policy.

 

Is my diamond laser inscribed?

Diamonds currently graded by GIA and IGI are laser inscribed on the girdle with an identification number and/or a unique symbol. Laser inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond.

 

Do you offer lab grown diamonds?

Brilliant Earth offers an extensive collection of stunning white lab created diamonds, which have the same physical, optical, and chemical characteristics as our natural diamonds. 

 

Can I propose with a temporary setting?

Yes! If you are confident about your choice of diamond, but would prefer that your partner participate in choosing the mounting, we offer a temporary solitaire setting.

 

Can I buy a loose sapphire?

Yes, we do provide loose sapphires for purchase. Our ethically sourced loose sapphires are beautifully presented in a sustainably harvested wood box. View our colored gemstone gallery, or contact us at 1.800.691.0952 to inquire about our loose sapphire options.

 

Are your sapphires treated?

All sapphires purchased from Brilliant Earth are of natural origin and have not been chemically treated to alter their natural beauty. Most of Brilliant Earth's sapphires are heat-treated, which is an accepted industry standard. Heat treatment improves color, clarity, and overall appearance. No radiation, chemicals, or health risks are involved in this process.

 

Are there other sapphire options beyond what is shown on your site?

Yes, we carry a broad selection of sapphires in a variety of beautiful colors, shapes, and sizes. If there is a specific gem that you are interested in that is not shown on our website, please contact us at 1.800.691.0952.

 

Do you offer alternative gemstones such as tourmaline, aquamarine, etc.?

We offer a wide variety of gemstones, including aquamarines, morganites, amethysts, moissanites, and more. If you do not see the gemstone you are interested in, please contact us for assistance.

 

What if I want a center stone shape that is not offered for that setting?

Many of our settings can be easily modified to accommodate a different center stone shape than what is offered online. Please contact us at 1.800.691.0952 to discuss all of your modification options.

 

I like a piece of jewelry on your site, but would you make a small change for me?

Many of our pieces are made to order, which makes us able to customize our standard items to fit your personal preferences. For example, we can modify the center gem shape, the finish, the precious metal, and the gems that we set. Please note that sterling silver pieces cannot be modified.  Contact us at 1.800.691.0952 to discuss all of your modification options.

 

Can you send me additional images of the rings?

Yes. We can send you additional images if you are interested in seeing our rings from a different angle, or if would like to see multiple rings together. Please contact us at 1.800.691.0952.

 

Do you offer alternative metal options such as rose gold and palladium?

Yes. Brilliant Earth is proud to offer platinum, 18K white gold, 14k rose gold, and 18k yellow gold as a standard option for most styles. We also offer 14k white gold, 14k yellow gold, and palladium for a select number of styles. Custom metal choices, such as black rhodium, 18k white gold alloyed with palladium, and 18k white gold with no rhodium are all options for many of our ring styles. For more information about these options, please contact us. At this time, Brilliant Earth does not work with tungsten or titanium.

 

Are all of your white gold rings rhodium-plated?

Yes, all of our 18k white gold pieces are rhodium-plated to give them a brilliant, white shine. If you prefer the softer, warm tones of 18k white gold that has not been plated, please contact us so that we can make that modification when you place your order.

 

Can you help me design a custom piece of jewelry?

Brilliant Earth specializes in full custom design, and can create the jewelry piece you desire. For more details, please visit our page on Custom Designed Jewelry or contact us.

Placing an Order

 

Can I see your jewelry in person?

We currently have appointment only showrooms centrally located in San Francisco, Los Angeles, San Diego, Denver, Chicago, Washington, DC, and Boston. Please call us at 1.800.691.0952 or schedule an appointment online. Although we do not have retail stores elsewhere, we are experienced in working with customers remotely and have shared in thousands of engagements and weddings around the world.

 

Are your prices in US dollars?

All of our prices are in US dollars unless "CAD", "£", or "AUD" is clearly marked to the left of the price, i.e. CAD 1,050, £ 1,050, or AUD 1,050. As a courtesy to our Canadian, UK, and Australian customers, we display our prices in Canadian dollars (CAD) if you visit the site from Canada, British pounds (£) if you visit the site from the United Kingdom and Australian dollars (AUD) if you visit the site from Australia.

 

Are your prices flexible?

We offer excellent value by providing our socially conscious jewelry at the lowest possible price, generally lower than many traditional jewelry retailers offer for standard jewelry. As a result, we cannot offer additional discounts or negotiated prices.

 

What payment methods do you accept?

Brilliant Earth accepts all major US, Canadian, UK, and Australian credit cards, bank wire payment, financing, layaway, and PayPal. View our flexible payment options.

 

Do you offer financing or layaway?

For our US customers, we offer special 12 month financing with approved credit. We also offer a layaway option which allows customers to pay for their purchase with 20% down and monthly installments. View our flexible payment options.

 

CAN I BUY FROM YOU IF I LIVE OUTSIDE THE UNITED STATES, CANADA, UNITED KINGDOM, OR AUSTRALIA?

Brilliant Earth is proud to offer our entire collection of jewelry and loose diamonds to customers in many countries worldwide, and international orders can easily be placed through our website. View our international shipping and payment policies.

 

Will I be charged tax?

Currently, sales tax is collected by Brilliant Earth on orders shipped to addresses in California, Colorado, Illinois, Massachusetts, and Washington, DC. Orders shipped to Canada will have standard GST and PST applied, but no additional duties. For all orders shipped to Australia, Brilliant Earth collects the 10% GST tax. For all orders shipped to the UK, Brilliant Earth collects VAT on your behalf. Sales tax on orders will be calculated based on the tax rate in effect the date your order ships.

 

Can I expedite my order to receive it sooner than the date given?

If you need your order sooner than the expected timeframe on our website, we are happy to offer expedited production service on most of our jewelry. All requests to expedite an order are subject to a non-refundable production service fee to ensure the order advances in our production queue.  Please contact us at 800-691-0952 for more information about placing an expedited order.

 

Can you help me keep the engagement ring a surprise?

We understand that diamond jewelry is often given for special surprise occasions such as an engagement. Please let us know what we can do to help you maintain your surprise. Special arrangements can be made by contacting us at 1.800.691.0952.

 

If my partner and I are both in contact with Brilliant Earth, can you help me hide my order information so that my purchase is a surprise?

When you provide contact information as part of an order or inquiry, you are authorizing us to share all information regarding that order to all contacts associated with that order or inquiry. Please contact us for more information on how we can help ensure your surprise is a success.

 

Is your packaging discreet? What does the box look like?

Your order will arrive in unmarked packaging to keep its contents a secret. Brilliant Earth is not mentioned on the package. We can also ship your order to your office, a specific FedEx location to be held for pick up, or wherever you indicate. Please let us know what we can do to make sure your Brilliant Earth order remains a surprise. Contact us for special delivery arrangements, including expedited or Saturday delivery.

 

Do you offer Saturday delivery?

Yes, please contact us at 1.800.691.0952 to schedule Saturday delivery.

 

Do you include Insurance Appraisals with purchases?

We include a complimentary insurance appraisal with all engagement rings and wedding rings that have not been modified, all pendants and earrings over $2,000 USD, and all vintage pieces. For other items, insurance appraisals are available upon request. Please note that insurance appraisals are not included with exchange or metal credit orders, except upon request.

 

Does Brilliant Earth offer insurance?

We highly recommend insuring your Brilliant Earth jewelry to protect your jewelry from the unexpected. Currently, we do not offer insurance but we have teamed with Lavalier Jewelry Insurance where they specialize in insurance coverage for fine jewelry. Request a quote here.

 

Can I purchase multiple items to determine which I like the best, and return the others?

To maintain the high quality of our pieces and keep our prices competitive, Brilliant Earth does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. If you need any assistance deciding between any of our jewelry pieces, please do not hesitate to contact our jewelry specialists.

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