ENDS SOON! Receive a $250 Gift Card With Purchase Over $1,000.
ENDS SOON! $250 Gift Card With Purchase Over $1,000.
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Customer Service
Customer Service
Brilliant Earth is committed to providing the highest level of customer service. For more information, please contact us at 800.691.0952, live chat, or email us.
Your Order
Order Status
Track your order online to determine your expected delivery date and FedEx tracking number, if it has been generated.
Free Shipping
Enjoy free international shipping wherever we deliver. Check our list of supported countries at checkout.
30 Day Returns/ Exchanges
We offer complimentary 30 day returns on most items so that you are satisfied with your order. Return within 30 days for an exchange or full refund.
Services
Our Jewelry Stores
Schedule a personalized, in-person visit to discover the perfect ethical origin fine jewelry piece for your milestone moments.
Free 60 Day Resizing
Brilliant Earth offers complimentary ring resizing within the first 60 days for most rings.
Custom Jewelry
We can customize any of our standard items to fit your personal style. We can also create a one-of-a-kind full custom piece, or can special order a particular gemstone.
Financing & Protection
Financing & Layaway Options
We offer special 12 month financing with approved credit. Make easy monthly payments with Affirm, from 0% APR financing with approved credit. Layaway plans are also available.
Extend Protection Plan
Life happens. We've got you covered in case of accidental damage from day one through your chosen coverage term.
Jewelry Insurance by Lavalier
Brilliant Earth has teamed up with Lavalier to recommend jewelry insurance coverage that goes beyond most homeowner’s and renter’s insurance policies.
The Brilliant Earth Difference
Free Lifetime Diamond Upgrade
Upgrade your natural or lab grown diamond and receive 100% of the original price. View details of our program.
Free Lifetime Manufacturing Warranty
We are committed to offering products of exceptional quality. We offer a free lifetime warranty against all manufacturing defects.
FSC Certified Packaging
To keep your surprise safe, your purchase arrives in discreet and unmarked packaging. Rings are presented in our responsibly sourced wood ring boxes and silver jewelry arrives in a fabric pouch inside a paper gift box.
