Brilliant Earth is committed to providing the highest level of customer service. For more information, please contact us at 800.691.0952800.691.0952, live chat, or email us.
Schedule a personalized, in-person visit to discover the perfect ethical origin fine jewelry piece for your milestone moments.
We offer complimentary 30 day returns so that you are satisfied with your order. Return within 30 days for an exchange or full refund. Return shipping is free for US, Canadian, UK, and Australian ring and loose diamond orders.
Brilliant Earth offers free insured FedEx® outgoing shipping on all US, Canadian, UK, and Australian orders. We also offer free return shipping for all US, Canadian, UK, and Australian ring and loose diamond orders.
Brilliant Earth offers complimentary ring resizing within the first 60 days for most rings.
To keep your surprise safe, your purchase arrives in discreet and unmarked packaging. Rings are presented in our responsibly sourced wood ring boxes and silver jewelry arrives in a fabric pouch inside a paper gift box. International orders may include company and product information based on local customs or duties requirements.
We can engrave an engagement or wedding ring with your personalized message.
We can customize any of our standard items to fit your personal style. We can also create a one-of-a-kind full custom piece, or can special order a particular gemstone.
We offer FedEx International Priority shipping to the United Kingdom. UK taxes are collected at the time of order. No additional duties apply.
Brilliant Earth offers free FedEx International shipping to Canada. Canadian taxes are collected at the time of order. No additional duties apply.
We offer special 12 month financing with approved credit. Make easy monthly payments with Affirm, from 0% APR financing with approved credit. Layaway plans are also available. Contact us to apply.
We offer FedEx International Priority shipping to Australia. Australian taxes are collected at the time of order. No additional duties apply.
We are committed to offering products of exceptional quality. We offer a free lifetime warranty against all manufacturing defects.
We are proud to offer our entire jewelry collection to customers around the world. Contact us to place an order.
We offer a temporary solitaire engagement setting if you would like your partner to participate in selecting the setting, but are confident in the loose diamond.
We offer several payment options to make your purchase easier, including all major credit cards, bank wire, or PayPal. US, Canadian, British, and Australian bank wire payments receive a 1.5% discount.
Brilliant Earth has teamed up with Lavalier to recommend jewelry insurance coverage that goes beyond most homeowner’s and renter’s insurance policies.
Outside of the 30-day return/exchange timeline, we can offer metal and gemstone credit for the materials used to create the ring. If you would like to exchange your piece, Brilliant Earth will apply a discounted rate to your new item based off of the credit from the materials of your original piece.
Many of our diamonds are laser inscribed. Contact us to find out the inscription details of your selected diamond.
We may be able to offer expedites on some orders for a fee. Please contact us at 800-691-0952800-691-0952 with any questions.
A Brilliant Earth gift card is perfect for any occasion!
Our jewelry specialists are happy to guide you through the entire purchase process. We can email images, recommend specific gem options, and provide quotes.
Join us in our mission to stop the trade in illicit and conflict diamonds and promote responsible practices in the jewelry industry.
Track your order online to determine your expected delivery date and FedEx tracking number, if it has been generated.
Learn more about how we are disrupting the jewelry industry and enhancing the customer experience.
Upgrade your natural or lab grown diamond and receive 100% of the original price. View details of our program.
Request a free ring sizer, print a free ring sizing guide at home, or view our international size chart in our Ring Size Guide.
Ring Size Guide
Start with Our Diamond Quiz
