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Customer Service

Brilliant Earth is committed to providing the highest level of customer service. For more information, please contact us at 800.691.0952800.691.0952, live chat, or email us.

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Showrooms' Update

Our showrooms will open in accordance with all state and local government and health guidelines. Our Denver and San Diego showrooms are open for private appointments. Our virtual appointments will continue to offer jewelry specialists available to you from the comfort of your own home.

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Potential Shipping Delays

We may experience intermittent shipping delays due to COVID-19. We will continue to provide updates regarding your order.

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Free FedEx® Shipping Both Ways

Brilliant Earth offers free insured FedEx® outgoing shipping on all US, Canadian, UK, and Australian orders. We also offer free return shipping for all US, Canadian, UK, and Australian ring and loose diamond orders.

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30 Day Returns

We offer complimentary 30 day returns so that you are satisfied with your order. Return within 30 days for an exchange or full refund. Return shipping is free for US, Canadian, UK, and Australian ring and loose diamond orders.

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Distinctive FSC Certified Packaging

To keep your surprise safe, your purchase arrives in discreet and unmarked packaging. Rings are presented in our responsibly sourced wood ring boxes and silver jewelry arrives in a fabric pouch inside a paper gift box.

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Free Ring Sizing

Brilliant Earth offers a complimentary ring resizing within the first 60 days.

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Special Orders and Custom Jewelry

We can customize any of our standard items to fit your personal style. We can also create a one-of-a-kind full custom piece, or can special order a particular gemstone.

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Engraving Services

We can engrave an engagement or wedding ring with your personalized message.

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Canadian Orders

Brilliant Earth offers free FedEx International shipping to Canada. Canadian taxes are collected at the time of order. No additional duties apply.

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UK Orders

We offer FedEx International Priority shipping to the United Kingdom. UK taxes are collected at the time of order. No additional duties apply.

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Australian Orders

We offer FedEx International Priority shipping to Australia. Australian taxes are collected at the time of order. No additional duties apply.

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Financing and Layaway Options

For a limited time only, enjoy special 18 month financing with approved credit. Make easy monthly payments with Affirm, from 0% APR financing with approved credit. Layaway plans are also available. Contact us to apply.

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International Orders

We are proud to offer our entire jewelry collection to customers around the world. Contact us to place an order.

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Free Lifetime Manufacturing Warranty

We are committed to offering products of exceptional quality. We offer a free lifetime warranty against all manufacturing defects.

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Flexible Payment Options

We offer several payment options to make your purchase easier, including all major credit cards, bank wire, or Amazon checkout. US and Canadian bank wire payments receive a 1.5% discount.

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Temporary Engagement Setting

We offer a temporary solitaire engagement setting if you would like your partner to participate in selecting the setting, but are confident in the loose diamond.

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Brilliant Benefits Extended Service Plan

Our three-year extended service plan is an add-on that protects your purchase from wear and tear. Contact us for pricing.

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Visit Our San Francisco Showroom

Visit our San Francisco showroom near Union Square in the heart of downtown San Francisco to view our jewelry collection in an elegant and serene environment. Visits are by appointment only.

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Visit Our Los Angeles Showroom

Visit our Los Angeles showroom in the popular Robertson Corridor in West Hollywood for a personalized consultation and viewing. Visits are by appointment only.

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Visit Our San Diego Showroom

Visit our San Diego showroom in the La Plaza center, and meet with one of our jewelry specialists to discover our collection of unique designs. Visits are by appointment only.

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Visit Our Denver Showroom

Visit our Denver showroom in the Cherry Creek shopping district to discover the perfect piece of ethical fine jewelry. Visits are by appointment only.

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Visit Our Chicago Showroom

Visit our Chicago showroom on Oak Street, in the heart of Chicago's popular Gold Coast, and find the ideal diamond for you. Visits are by appointment only.

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Visit Our Washington, DC Showroom

Visit our DC showroom on Cady’s Alley, a picturesque shopping destination in the nation’s capital, to find a special piece in a serene and stylish space. Visits are by appointment only.

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Visit Our Boston Showroom

Visit our Boston showroom at our Newbury Street location to view our collection of engagement rings, wedding rings, vintage, and fine jewelry. Visits are by appointment only.

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Visit Our Philadelphia Showroom

Visit our Philadelphia showroom in the bustling Rittenhouse Square to have a specialist guide you through the process of choosing your perfect piece. Visits are by appointment only.

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Jewelry Insurance by Lavalier

Brilliant Earth has teamed up with Lavalier to recommend jewelry insurance coverage that goes beyond most homeowner’s and renter’s insurance policies.

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Expedite Service & Shipping Requests

Due to global logistical challenges, we are currently unable to offer expedited production services. We appreciate your patience and understanding while we create your piece of jewelry. Please contact us at 800-691-0952800-691-0952 with any questions.

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Diamond Laser Inscriptions

Many of our diamonds are laser inscribed. Contact us to find out the inscription details of your selected diamond.

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Personalized Consultations

Our jewelry specialists are happy to guide you through the entire purchase process. We can email images, recommend specific gem options, and provide quotes.

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Gift Certificates

A Brilliant Earth gift certificate is perfect for any occasion!

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Track Your Order

Track your order online to determine your expected delivery date and FedEx tracking number, if it has been generated.

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Get Involved

Join us in our mission to stop the trade in illicit and conflict diamonds and promote responsible practices in the jewelry industry.

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Free Lifetime Diamond Upgrade

Upgrade your natural diamond and receive 100% of the original price.  View details of our program.

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What Sets Brilliant Earth Apart

Learn more about how we are disrupting the jewelry industry and enhancing the customer experience.