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How can we help?

Customer Service

Brilliant Earth is committed to providing the highest level of customer service. For more information, please contact us at 800.691.0952800.691.0952, live chat, or email us.

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Our Showrooms

Schedule a personalized, in-person visit to discover the perfect ethical origin fine jewelry piece for your milestone moments.

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Extended Holiday Returns

For the holiday season, Brilliant Earth has extended our 30 day money back guarantee until after the holidays. Items ordered between November 1st and December 16th are eligible for our extended holiday return policy and can be returned through January 15th. Return shipping is free for US, Canadian, UK, and Australian ring and loose diamond orders.

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Free FedEx® Shipping Both Ways

Brilliant Earth offers free insured FedEx® outgoing shipping on all US, Canadian, UK, and Australian orders. We also offer free return shipping for all US, Canadian, UK, and Australian ring and loose diamond orders.

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Free Ring Sizing

Brilliant Earth offers complimentary ring resizing within the first 60 days for most rings.

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Distinctive FSC Certified Packaging

To keep your surprise safe, your purchase arrives in discreet and unmarked packaging. Rings are presented in our responsibly sourced wood ring boxes and silver jewelry arrives in a fabric pouch inside a paper gift box. International orders may include company and product information based on local customs or duties requirements.

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Engraving Services

We can engrave most engagement or wedding rings with your personalized message.

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Special Orders and Custom Jewelry

We can customize any of our standard items to fit your personal style. We can also create a one-of-a-kind full custom piece, or can special order a particular gemstone.

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UK Orders

We offer FedEx International Priority shipping to the United Kingdom. UK taxes are collected at the time of order. No additional duties apply.

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Canadian Orders

Brilliant Earth offers free FedEx International shipping to Canada. Canadian taxes are collected at the time of order. No additional duties apply.

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Financing and Layaway Options

We offer special 12 month financing with approved credit. Make easy monthly payments with Affirm, from 0% APR financing with approved credit. Layaway plans are also available. Contact us to apply.

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Australian Orders

We offer FedEx International Priority shipping to Australia. Australian taxes are collected at the time of order. No additional duties apply.

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Free Lifetime Manufacturing Warranty

We are committed to offering products of exceptional quality. We offer a free lifetime warranty against all manufacturing defects.

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International Orders

We are proud to offer our entire jewelry collection to customers around the world. Contact us to place an order.

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Temporary Engagement Setting

We offer a temporary solitaire engagement setting if you would like your partner to participate in selecting the setting, but are confident in the loose diamond.

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Flexible Payment Options

We offer several payment options to make your purchase easier, including all major credit cards, bank wire, or PayPal. US, Canadian, British, and Australian bank wire payments receive a 1.5% discount.

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Jewelry Insurance by Lavalier

Brilliant Earth has teamed up with Lavalier to recommend jewelry insurance coverage that goes beyond most homeowner’s and renter’s insurance policies.

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Metal Credit

Outside of the 30-day return/exchange timeline, we can offer metal and gemstone credit for the materials used to create the ring. If you would like to exchange your piece, Brilliant Earth will apply a discounted rate to your new item based off of the credit from the materials of your original piece.

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Diamond Laser Inscriptions

Many of our diamonds are laser inscribed. Contact us to find out the inscription details of your selected diamond.

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Expedite Service & Shipping Requests

We may be able to offer expedites on some orders for a fee. Please contact us at 800-691-0952800-691-0952 with any questions.

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Gift Cards

A Brilliant Earth gift card is perfect for any occasion!

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Personalized Consultations

Our jewelry specialists are happy to guide you through the entire purchase process. We can email images, recommend specific gem options, and provide quotes.

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Get Involved

Join us in our mission to stop the trade in illicit and conflict diamonds and promote responsible practices in the jewelry industry.

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Track Your Order

Track your order online to determine your expected delivery date and FedEx tracking number, if it has been generated.

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What Sets Brilliant Earth Apart

Learn more about how we are disrupting the jewelry industry and enhancing the customer experience.

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Free Lifetime Diamond Upgrade

Upgrade your natural or lab grown diamond and receive 100% of the original price.  View details of our program.