To view the latest update on your Brilliant Earth order, enter your email address and order number below. You will be provided with your expected delivery date and FedEx tracking number if it has been generated.
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Customer Service Hours:
Weekdays 6am – 9pm PT
Weekends 7am – 7pm PT
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Please use the form below or call us at 1.800.691.0952 to schedule your personalized 50 minute visit with a jewelry specialist. We recommend you make your appointment at least three business days in advance and specify the items that you would like to see during your visit. Please note that the full Brilliant Earth collection may not be available for view at each location.
Showroom
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