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How can we help?


UK Customer Care

Brilliant Earth has shared in the engagements of many of our United Kingdom customers! Our jewelry specialists are happy to assist UK customers – we frequently email additional images or laboratory certificates, and can provide specialized advice on a specific ring or gemstone options! We are able to consult with UK customers via our toll-free phone number at 44.20.3137.176344.20.3137.1763, e-mail, live chat, and virtual appointments.

For information on our general services, including free lifetime warranty, free lifetime diamond upgrade, and flexible payment options, view our General Customer Service.


Taxes and Duties

For all UK orders, Brilliant Earth collects VAT on your behalf. The tax will be reflected in your cart at checkout.


Free FedEx® Shipping to the UK

We offer free FedEx International Priority® shipping to the United Kingdom on every order. For your protection, Brilliant Earth insures orders for their full value during transit. For insurance reasons we cannot reroute packages after they have shipped from Brilliant Earth. There may be a delay of one to two days due to customs.

Brilliant Earth is experienced in expediting this process by working closely with customs officials to minimize delays. View our shipping policy for more information.


Free 30 Day UK Returns and Resizes

At Brilliant Earth, we take pride that our jewelry is produced with the high standards of quality and excellence. However, if you are not satisfied with your order, you can return your jewelry item within 30 days of shipment. Brilliant Earth offers free return shipping on all orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy. We are happy to walk you through the return process as well. View our return policy for more information. If your ring is not a perfect fit, Brilliant Earth will resize it at no charge within 60 days of shipment within jeweler's recommended sizing tolerance. View our resize policy for more information.


Ring Sizes

All Brilliant Earth rings are specified in standard US sizes. View our UK ring size conversion chart >.