Customer Service | Layaway Terms & Conditions
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Layaway Payment Terms & Conditions

At Brilliant Earth, we offer flexible payment options to help facilitate a stress-free shopping experience. Brilliant Earth offers layaway payments for both US and international customers. After an initial deposit, our layaway plan allows you to make monthly payments on any purchase. Sales tax on orders will be calculated based on the tax rate in effect the date your order ships. Please call us at 44.20.3137.1763 for details.

Items will be held for up to 12 months from the initial date of sale.

If before the end of the stated layaway period, the goods have for any reason become no longer available in the same condition as at the time of the sale, Brilliant Earth will refund any deposits or payments made under this layaway transaction.

Other Terms & Conditions

  • Brilliant Earth layaway purchases require an initial deposit of 20% of the purchase price.
  • Layaway purchases require a regular minimum payment on the 1st or the 15th of every month after the initial deposit as agreed with the sales representative. The minimum monthly payment is either a) 5% of the total order value or b) £100, whichever is lower in value. You may make an additional or larger payment at any time.
  • Layaway orders must be paid in full within 12 months from the original date of purchase. For orders not paid in full after 12 months, Brilliant Earth reserves the right to discontinue the hold on the layaway merchandise.
  • The layaway deposit may be refunded or applied toward an exchange item within 30 days of purchase, with the exception of custom designed, custom engraved, modified merchandise, or special orders which are non-refundable and non-exchangeable.
  • Layaway payments are non-refundable after 30 days from the initial purchase date. Should the customer need to cancel their layaway purchase before shipment and after the 30 days from the initial purchase date, a restocking fee of 20% of the full purchase price will be deducted from the amount paid, with the remaining balance to be applied as store credit.
  • Layaway ring orders, with the exception of custom designed, custom engraved, modified, or special orders which are nonrefundable and non-exchangeable, may be resized within 60 calendar days of the ring being shipped from Brilliant Earth, but only within tolerance.
  • Your order will be shipped within one week once the item has been paid off.

Call Us

We are happy to assist you! Please call a jewelry specialist at 44.20.3137.1763 for further assistance.