As the global leader in responsibly sourced fine jewelry, Brilliant Earth is proud to offer our entire collection of jewelry and loose diamonds to customers all over the world. Brilliant Earth's international policies apply to orders to be shipped to all countries outside the US, Canada, the UK, and Australia. For the specific terms & conditions regarding international shipping, please contact a Brilliant Earth customer service representative.
For answers to common customer service related questions, visit Customer Service.
International orders can easily be placed through our website. If you prefer, you can also contact a Brilliant Earth customer service representative who can assist you in placing your order over the phone or by email.
If you choose to pay by bank wire, please note that your order will be processed only after your payment in the form of a bank wire is received.
All Brilliant Earth prices are specified in US dollars (USD). All transactions will be converted to your local currency based on the bank rates of your bank at the time the transaction is processed. Please consult your bank for details.
Brilliant Earth currently accepts credit card, PayPal or bank wire payments from our international customers outside of the US, Canada, the UK, and Australia. Bank wire payments are only accepted on orders of AUD 500 or more. You may arrange payment through your bank. All international bank wires are subject to a $35 processing fee by Brilliant Earth.
For international bank wire orders, after you place your order a customer service representative will give you the account information you will need to provide to your bank in order to transfer funds from your account directly to a Brilliant Earth account. It may take a few days for your bank to process the bank wire. Once your bank has transferred the funds, Brilliant Earth is immediately notified and your purchase is processed. Please note an ACH transfer is not the same as a wire transfer. At this time, Brilliant Earth does not accept ACH transfers.
If you have any questions about the process involved in a bank wire, we recommend you confer with your bank or contact Brilliant Earth customer service.
All international orders shipped outside of the US will be shipped FedEx International Priority. A shipping charge of AUD 50 will apply to all international shipments outside the US, Canada, the UK, or Australia. Please note that the arrival times listed on the website apply to US shipping addresses only. Most shipments outside of the US arrive within two to five business days, however the customs process in each country may vary and often packages may be held longer. Contact a Brilliant Earth customer service representative for estimates of shipping delivery times outside the US.
For insurance reasons we cannot reroute packages after they have shipped from Brilliant Earth.
Brilliant Earth insures and registers all items for their full value, in order to make sure that your shipment is risk-free during its transit from Brilliant Earth to your doorstep. For added security, a signature will be required upon delivery of Brilliant Earth orders over $250. An adult must be available at the business or home address indicated to sign for receipt.
Prior to receiving your Brilliant Earth order, the customs office of the destination country may apply customs fees, import duties, taxes, and other charges. Customs policies vary depending on country. All charges required for customs clearance will be the responsibility of the recipient.
All customs, duties and taxes will be applied by the customs office of the country to which the order is delivered. For orders shipped to Canada, the UK, or Australia, Brilliant Earth collects the relevant GST/PST/HST/VAT based on the country/province that the order is being shipped to. There are no additional duties for orders shipped to Canada, or Australia. For orders shipped to the UK, Brilliant Earth collects the relevant duties for each order. Taxes and duties on orders will be calculated based on the rates in effect the date your order ships. For orders shipping to other countries, please contact your country’s customs office if you require information regarding applicable tax or duty rates.
Please contact your local customs office for your current VAT rate and further details. Please always feel free to contact Brilliant Earth customer service.
In some cases, third party brokerage may be necessary in order for shipments to be fulfilled in certain countries (Note: shipments to France may require third party brokerage). Please note that Brilliant Earth does not endorse or claim any control over any third party brokerage, and is unable to undertake responsibility to review third party brokerage content and polices.
At Brilliant Earth, we take pride that our jewelry is produced with the highest standards of quality and excellence. In order to make sure you are completely satisfied with your Brilliant Earth purchase, we offer a very flexible 30 day return policy. For orders shipped internationally, outside of the UK, Canada, and Australia, resizes will incur a $50 fee for shipping. If you have any questions regarding Brilliant Earth's return policy, please do not hesitate to contact a Brilliant Earth customer service representative.
Please note that Brilliant Earth items shipped outside of the US, Canada, the UK, and Australia may not be in accordance with specific standards of the destination country indicated in the shipping address provided. Brilliant Earth is not responsible for determining which products can be legally imported into countries outside of the US, Canada, the UK, and Australia. For questions regarding possible shipping restrictions to your shipping address of choice, please contact Brilliant Earth customer service.
Request a free ring sizer, print a free ring sizing guide at home, or view our international size chart in our Ring Size Guide.
Ring Size Guide
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