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Customer Service
Brilliant Earth is committed to providing the highest level of customer service. For more information, please contact us at 800.691.0952, live chat, or email us.
Track your order online to determine your expected delivery date and FedEx tracking number, if it has been generated.
We offer free FedEx shipping on every US, Canadian, UK, and Australian order.
We offer complimentary 30 day returns so that you are satisfied with your order. Return within 30 days for an exchange or full refund.
Schedule a personalized, in-person visit to discover the perfect ethical origin fine jewelry piece for your milestone moments.
Brilliant Earth offers complimentary ring resizing within the first 60 days for most rings.
We can customize any of our standard items to fit your personal style. We can also create a one-of-a-kind full custom piece, or can special order a particular gemstone.
We offer special 12 month financing with approved credit. Make easy monthly payments with Affirm, from 0% APR financing with approved credit. Layaway plans are also available.
Life happens. We've got you covered in case of accidental damage from day one through your chosen coverage term.
Brilliant Earth has teamed up with Lavalier to recommend jewelry insurance coverage that goes beyond most homeowner’s and renter’s insurance policies.
Upgrade your natural or lab grown diamond and receive 100% of the original price. View details of our program.
We are committed to offering products of exceptional quality. We offer a free lifetime warranty against all manufacturing defects.
To keep your surprise safe, your purchase arrives in discreet and unmarked packaging. Rings are presented in our responsibly sourced wood ring boxes and silver jewelry arrives in a fabric pouch inside a paper gift box.