Product Warranties & Guarantees

We stand behind the quality and craftsmanship of our jewelry. Brilliant Earth offers a free lifetime warranty against manufacturing defects on all Brilliant Earth fine jewelry.

For watches, Brilliant Earth offers a warranty against manufacturing defects for a period of three years from the original purchase date. 

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. Customers in the US, CAN, AUS, and UK will receive free return labels. For customers outside of those countries, a $50 deposit will be taken before the shipment of your item to Brilliant Earth for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If a warranty issue is found, Brilliant Earth will repair the warrantied damage or replace the item without charge. Watch repairs will be performed by a third-party service provider and you may receive shipping and other repair updates directly from this provider.

Repair or service performed by a jeweler not authorized by Brilliant Earth will void the warranty. Brilliant Earth will replace any damaged fine jewelry within 60 days of purchase. Outside of those 60 days, Brilliant Earth will replace fine jewelry pieces under $1,000 in value. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common issues that would not be considered manufacturing defects include:

• The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
• Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
• The loss of a gemstone caused by damage from everyday wear or from other damage.
• Damage to watch crystals and watch straps caused by normal wear and tear.

Brilliant Earth offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please call us at 800.691.0952 for more information.