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Australian Customer Care

Brilliant Earth has shared in the engagements of many of our Australian customers! Our jewelry specialists are happy to assist our Australian customers – we frequently email additional images or laboratory certificates, and can provide specialized advice on a specific ring or gemstone options! We are able to consult with Australian customers via our toll-free phone number at 61.7.3067.892061.7.3067.8920, e-mail, live chat, and virtual appointments.

For information on our general services, including free lifetime warranty, free lifetime diamond upgrade, and flexible payment options, view our General Customer Service.


Taxes and Duties

For all orders, Brilliant Earth collects GST on your behalf. The tax will be reflected in your cart at checkout. There are no additional import duties for orders shipped to Australia, so the total amount of your order is always transparent.


Free FedEx® Shipping to Australia

We offer free FedEx International Priority® shipping to Australia on every order. For your protection, Brilliant Earth insures all orders for their full value during transit. For insurance reasons we cannot reroute packages after they have shipped from Brilliant Earth. There may be a delay of one to two days due to customs. Brilliant Earth is experienced in expediting this process by working closely with customs officials to minimize delays. View our shipping policy for more information.


Free 30 Day Australian Returns and 60 Day Resizes

At Brilliant Earth, we take pride that our jewelry is produced with exceptional quality. However, if for any reason you are not satisfied with your purchase, you can return your jewelry item within 30 days of shipment. Brilliant Earth offers free return shipping on all orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy. We are happy to walk you through the return process as well. View our return policy for more information. If you find your ring is not the perfect fit, Brilliant Earth also offers complimentary sizing within 60 days of shipment when within the jeweler’s recommended sizing range. View our resize policy for more information.


Ring Sizes

All Brilliant Earth rings are specified in standard US sizes. View our Australian ring size conversion chart >.