Canadian Customer Care
Brilliant Earth has shared in the engagements of thousands of our Canadian customers! Our jewellery specialists are happy to assist our Canadian customers – we frequently email additional images or laboratory certificates, and can provide specialized advice on specific ring or gemstone options! We are able to consult with Canadian customers via phone, e-mail, live chat, and video chat.
For information on our general services, including free lifetime warranty, free lifetime diamond upgrade, and flexible payment options, view our General Customer Service.
Free FedEx® Shipping to Canada
We offer free FedEx International Priority® shipping to Canada on every order. For your protection, Brilliant Earth insures all orders for their full value during transit. Infrequently, there may be a delay of one to two days due to customs. Brilliant Earth is experienced in expediting this process by working closely with customs officials to minimize delays. View our shipping policy for more information.
Taxes and Duties
Brilliant Earth collects tax on your behalf, based on the province we ship to. The tax rate for each province or territory is below and will be reflected in your cart at checkout. There are no additional import duties for orders shipped to Canada, so the total amount of your order is always transparent.
- Alberta: 5%
- Northwest Territories: 5%
- Prince Edward Island: 15.5%
- British Columbia: 12%
- Nova Scotia: 15%
- Quebec: 13.925%
- Manitoba: 12%
- Nunavut: 5%
- Saskatchewan: 10%
- New Brunswick: 13%
- Ontario: 13%
- Yukon Territories: 5%
- Newfoundland and Labrador: 13%
Free 30 Day Canadian Returns and Resizes
At Brilliant Earth, we take pride that our jewellery is produced with the highest standards of quality and excellence. However, if for any reason you are not completely satisfied, you can return your jewellery item within 30 days of shipment. Brilliant Earth offers free return shipping on all ring and loose diamond orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy. We are happy to walk you through the return process as well. View our return policy for more information.
If your ring is not a perfect fit, Brilliant Earth will resize it at no charge within 30 days of shipment. View our resize policy for more information.
Largest Selection of Canadian Diamonds
Brilliant Earth offers the largest selection of Canadian diamonds available online, all of which have been selected by our gemologists for exceptional brilliance and value. Brilliant Earth’s Canadian diamonds originate from the Diavik and Ekati diamond mines in the Northwest Territory of Canada – two of the most progressive mining operations in the world. Our diamonds are certified in full compliance with the Canadian government legislation for authenticating Canadian diamonds. Our Canadian diamonds arrive with a Certification of Diamond Origin, and are often laser inscribed with a Canadian symbol, such as a maple leaf. For more information on the laser engraving of your selected diamond, please contact us.
Virtual Shopping Experience
Experience what it is like to receive a Brilliant Earth package with our Virtual Shopping Experience.
We found your store to be the absolute best source of Canadian diamonds. The quality of the ring far exceeds any of the rings we looked at locally or on other websites and the price was far better as well. The customer service has been outstanding…I will definitely be a repeat customer!
- Sarah & Bill, Alberta, Canada -
When he got down on one knee and opened the beautifully crafted wood box, I nearly fell over! It's beyond what I ever dreamed of. Paul was extremely impressed with the level of customer he received, which relieved his fears of buying a diamond online. All I can say is thank you!
- Paul & Tammy, Ontario, Canada -
I was quite impressed with the level of service and the quality of the product I received, but my happiness was exceeded by my fiancée's. She loves her engagement ring and tells everyone about your company, the amazing rings you produce, and your commitment to the environment. Thank you again!
- Jamie, Ontario, Canada -
I looked at Brilliant Earth and fell in love! We are trying to be more environmentally responsible in our living, so I knew they were the perfect rings for us. Thank you for what you are doing!
- Sarah, British Columbia, Canada -
The quality of service is well beyond what I've expected and the ring is just absolutely stunning! I will definitely be back when it comes time for the wedding bands and have already begun to highly recommend you! Thanks again and wish me luck!
- Donald, British Columbia, Canada -
We were extremely happy with the customer service we received and found the whole on-line process to be a breeze. The appraisal was even better than we had hoped and we're constantly hearing positive remarks on the ring. Thanks from a happy customer!
- Heidi, Alberta, Canada -
It has been a pleasure purchasing from Brilliant Earth. I was impressed at your ability to maintain prices that are much more reasonable for a higher quality product than the local stores and of course also at the ethics of the company.
- Dan, Nova Scotia, Canada -
Thank you for your help, service and quality of product. The ring was appraised for considerably more than what I paid and I was very happy with your service and prompt responses. I would be happy to recommend you to anyone.
- David, Ontario, Canada -
Thanks a lot for the ring and the excellent service. The ethical aspect of your business and the Canadian diamonds are just fantastic. I don't know how you could have it any other way.
- John, Ontario, Canada -
My fiancée was blown away by the ring; she loves it, and all her friends think it's amazing. I think you guys run a top shelf operation and I was very happy to do business with you.
- Jason, British Columbia, Canada -
I just wanted to let you know that my new fiancé really likes the ring -- we are both really happy with it. She was also impressed and pleased about the socially responsible aspect.
Thanks again for your help!
- Lars, Ontario, Canada -
The necklace is a hit and definitely lived up to its picture online. Thank you for the great service and the hand written note! This has been a great experience and I think Brilliant Earth offers a great alternative to high pressure jewelry stores, while most importantly, being environmentally and socially ethical.
- Calvin, British Columbia, Canada -