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CUSTOMER REVIEWS

 

Read real customer reviews posted on independent review sites.

DESIGN AND CRAFTMANSHIP

Brilliant Earth makes such beautiful, non-conflict jewelry which we love! We purchased my engagement ring and both our wedding bands from BE and their stunning. My engagement ring has a sapphire as it’s main stone, which is my birthstone, and I love how different that makes it. I’ve received so many compliments on it’s uniqueness. They have an entire sapphire line—which is awesome! They’re customer service is really great and giving your recommendations based on your past purchases too! — Anonymous

I love brilliant earth! My ring is gorgeous. And I love that it was ethically mined and created, it reminds me of my commitment to my faith and to my future husband. Love! — Stephanie

The rings were absolutely gorgeous, and the diamond was breathtakingly stunning. My fiancé was so impressed and excited when I told her how ethically and environmentally conscious the ring was. I appreciate the great customer service and the quick shipping as well. Heck, I even like the wooden box the rings came in. — James

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Personalized Service

AMAZING customer service!! Our rings are beautiful! Your company stands out from the rest. There is so much pride taken in your products and service. We loved how our rings were shipped overnight. Also when they were resized. This made it so convenient to pick up. Thank you Brilliant Earth! — Alexandra

Brilliant Earth defined customer service. They helped me design the perfect custom engagement ring and kept me informed every step of the way, sending CAD images and pictures of the completed ring, each time asking if everything was just right and responding to every question and comment to my full satisfaction. And most importantly, the finished product was absolutely stunning. I’m certainly looking forward to returning to Brilliant Earth for our wedding bands. — Zach G.

When it came time to buy wedding rings I wasn’t sure which company to choose from. I remembered having seen great things about Brilliant Earth and their commitment to ethically sourced diamonds which appealed to me. From sizing to purchase it was a great experience. My diamond band is beautiful and my husband’s band is equally nice (we’ve received lots of compliments!) But overall the customer service sold me. We had a rep who helped us even before we decided to make a purchase which made me feel better about ordering jewelry online. There really were no hitches anywhere in the process and I’d definitely recommend them to anyone. — Allison S.

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Customer Experience

I found Brilliant Earth while searching online for diamond engagement ring options for my girlfriend. One thing I immediately liked was how easy it was to search their database of diamonds and get the important details concerning cut, clarity, etc. They also have a huge selection, so there are multiple options for whatever budget you have in mind. I called and spoke with a jewelry specialist over the phone. She was knowledgeable and very helpful with suggestions while still letting me guide the discussion in terms of price and what was important to us. The ring was mailed and arrived in plenty of time, looking great. She ended up loving the ring — she said “ it’s exactly what I would have picked out for myself,” which I think is the best appraisal one could give. — Adam

I had a phenomenal experience with Brilliant Earth. The engagement ring is beautiful and the staff was extremely helpful. The ring needed to be resized and Brilliant Earth paid for it to be shipped overnight both ways. The company is excellent and I would recommend it to anyone. We will be buying our wedding bands from them as well. — Jeffrey G.

Easy, fun and guilt-free experience with Brilliant Earth. Myself and my fiancé couldn’t be more pleased with our elegant new engagement ring! Though hesitant to tackle online shopping at first, I decided to risk ordering the ring over the phone from out of state — glad I did. Not only is the ring perfect, but customer support from the Brilliant Earth staff (thanks Emily!) is excellent and proactive both by email and over the phone. Quick and straight forward getting the ring re-sized a week later. Highly recommended — Matthew D.

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Ethical Sourcing

This place is amazing. My fiancé bought my engagement ring through them, and then we went back and bought both his wedding band and mine, and mine was a custom-made design. All three pieces are gorgeous. we couldn’t be more pleased. If you are looking for environmentally and ethically conscious jewelry, there is really no competition. What’s amazing is that along with this, their craftsmanship is absolutely beautiful, and their customer service is superb. — Anonymous

My fiancé purchased my ring from Brilliant Earth and I am so in love with it!! It is so beautiful and unique and suits me perfectly. I am very focused on the environment and I love that this company is eco friendly as well as ethically friendly. It is very exciting to hear about the fair trade diamonds and everything that this company is doing to make the world a better place. — Anonymous

I could not have had a better experience shopping with Brilliant Earth. The most important criteria my fiancée had about her ring was that everything had to be ethically obtained, and after three months of research I couldn’t find a company that did this better than BE. My fiancée loves the wedding set I got for her, and all the sales reps I talked to were helpful and very friendly. They were even able to get the rings to me a couple days ahead of schedule. — Anonymous

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customer stories

Real stories by real people. Brilliant Earth couples in love share photos and stories of their amazing day.