For answers to common customer service related questions, visit Customer Service.

As the global leader in conflict free diamond jewellry, Brilliant Earth is proud to offer our entire collection of jewellry and loose diamonds to customers in many countries throughout the world.

Brilliant Earth's international policies apply to orders to be shipped to all countries outside the U.S. and Canada, including the UK, Netherlands, and Germany. We are proud to ship to customers in additional countries in Europe, Asia, and Australia. For the specific terms & conditions regarding international shipping, please contact your local Brilliant Earth customer service representative.

Placing your Order
Payment
Shipping
Customs, Duties & Taxes
Third Party Brokerage
Returns, Exchanges & Resizing
Restrictions

It is our pleasure to have one of our Brilliant Earth customer service representatives assist our international customers outside of the US and Canada in placing their orders by phone or email. Please contact your local Brilliant Earth customer service representative to place your order. Please note that your order will be processed only after your payment in the form of a bank wire is received.

All Brilliant Earth prices are specified in US$. All transactions will be converted to your local currency based on the bank rates of your bank at the time the transaction is processed. Please consult your bank for details.

Brilliant Earth currently only accepts payments in the form of a bank wire from our international customers outside of the US and Canada. Bank wire payments are only accepted on orders of $1000 USD or more. You may arrange payment through your bank. All international bank wires are subject to a $30 processing fee by Brilliant Earth.

After you place your order with a Brilliant Earth customer service representative, we will give you the account information you will need to provide to your bank in order to transfer funds from your account directly to a Brilliant Earth account. It may take a few days for your bank to process the bank wire. Once your bank has transferred the funds, Brilliant Earth is immediately notified and your purchase is processed. Please note an ACH transfer is not the same as a wire transfer. At this time, Brilliant Earth does not accept ACH transfers. If you have any questions about the process involved in a bank wire, we recommend you confer with you bank or contact your local Brilliant Earth customer service representative.

All international orders shipped outside of the US or Canada will be shipped FedEx International Priority. A shipping charge of $50 USD will apply to all shipments being received in the EU. For countries outside the US, Canada, and the EU, shipping charges may vary. Please note that the arrival times listed on the website apply to U.S. and Canadian shipping addresses only. Most shipments outside of the US and Canada arrive within two to five business days, however the customs process in each country may vary and often packages may be held longer. Contact your local Brilliant Earth customer service representative for estimates of shipping delivery times outside the US and Canada.

Brilliant Earth insures and registers all items for their full value, in order to make sure that your shipment is risk-free during its transit from Brilliant Earth to your doorstep. For added security, a signature will be required upon delivery of all Brilliant Earth orders. An adult must be available at the business or home address indicated to sign for receipt.

Prior to receiving your Brilliant Earth order, the customs office of the destination country may apply customs fees, import duties, taxes, and other charges. Customs policies vary depending on country. All charges required for customs clearance will be the responsibility of the recipient.

All customs, duties and taxes will be applied by the customs office of the country to which the order is delivered. With the exception of shipments to Canada, Brilliant Earth does not charge local VAT rates, and cannot guarantee estimates of customs, duties and taxes that may be apply.

Please contact your local customs office for your current VAT rate and further details. Please always feel free to contact your local Brilliant Earth customer service representative.

In some cases, third party brokerage may be necessary in order for shipments to be fulfilled in certain countries (Note: shipments to France require third party brokerage). Brilliant Earth is pleased to assist you in retaining information regarding third party brokerage, if such an action is required to ship your order. Please note that Brilliant Earth does not endorse or claim any control over any third party brokerage, and is unable to undertake responsibility to review third party brokerage content and polices. Please don't hesitate to contact your local Brilliant Earth customer service representative regarding third party brokerage.

At Brilliant Earth, we take pride that our jewellry is produced with the highest standards of quality and excellence. In order to make sure you are completely satisfied with your Brilliant Earth purchase, we offer a very flexible 30 day return policy.

For orders shipped internationally, we can not offer ring resizing since taxes are levied every time a jewellry item crosses the border.

If you have any questions regarding Brilliant Earth's return policy, please do not hesitate to contact a Brilliant Earth customer service representative.

Please note that Brilliant Earth items shipped outside of the US and Canada may not be in accordance with specific standards of the destination country indicated in the shipping address provided. Brilliant Earth is not responsible for determining which products can be legally imported into countries outside of the US and Canada.

For questions regarding possible shipping restrictions to your shipping address of choice, please contact your local Brilliant Earth customer service representative.