For quick answers to common customer service concerns, go to our Frequently Asked Questions.
Phone
We are happy to assist you! Please call a jewelry specialist for further assistance.
US/Canada: 800-691-0952 or 1-415-354-4623
UK: 0808 238 7567
Other EU: +020 3 139 9015
Outside EU: 415-354-4623
Online Chat
We are now available by live online chat! Chat with a jewelry specialist when available.
Appointments
Use the email form to the right to schedule an appointment at our showroom in downtown San Francisco. Appointments are available from 9am to 6pm Mon-Fri and Sat from 10am to 4pm.
US Customer Service Hours
M-Th: 8 AM to 7 PM (Pacific Time)
Fri: 8 AM to 6 PM (Pacific Time)
Sat: 10 AM to 4 PM (Pacific Time)
Sun: 10 AM to 4 PM (Pacific Time)
CLOSED on National Holidays.
Europe Customer Service Hours
M-Fri: 9 AM to 6 PM (Central European Time)
Sat: 10 AM to 4 PM (Central European Time)
CLOSED on National Holidays.
Shopping Online
Free Shipping
International Shipping
Distinctive Packaging
Returns & Exchanges
Placing Your Order
Payment Options
Tax
Order & Shipment Confirmation
Special Requests
Ring Size
Privacy Policy
Your privacy is important to us. Your email address will not be provided to any third party. See our privacy and security policy for more details.
Marketing inquiries will only be accepted via email:
marketing@brilliantearth.com
For PR inquiries, please email:
pr@brilliantearth.com
For corporate inquiries, please email:
corporate@brilliantearth.com
For job inquiries, please email:
jobs@brilliantearth.com
Social Media
