Brilliant Earth, the leading provider of ethical origin fine jewelry, is looking for motivated, high performing individuals to join our team. Thank you for your interest in employment with Brilliant Earth! We are currently hiring for the following positions: 

Sales Associate
Operations Associate
Online Marketing Associate
 

Our goal at Brilliant Earth is to make jewelry as beautiful as it can be. We are passionate about cultivating a more ethical, transparent, and sustainable jewelry industry.  To apply, please send resume and cover letter to jobs@brilliantearth.com indicating your interest in Brilliant Earth and the position. Please include a sentence about your favorite shape of diamond.

Sales Associate

Ideal candidates will have a proven sales track record, thrive in fast-paced startup environment and grow with the company to take on greater responsibility over time. Candidates should have a strong entrepreneurial spirit, a desire to work in a socially responsible consumer business, and a desire to work with customers.  

Key responsibilities include: 

• Respond to customer inquiries over phone, email, and live chat
• Advise customers on purchasing decisions - assist with custom design orders, recommend diamond options
• Conduct in-person customer appointments to show jewelry
• Analyze sales processes and identify opportunities for improvement to customer experience
• Identify and recommend new sales initiatives for accelerated growth
• Assist order management, inventory, merchandising, and fraud prevention efforts  

Specific qualifications include:

• BA degree, GIA degree or equivalent
• Extremely detail-oriented
• Sales & customer service experience
• Retail and/or e-commerce experience preferred
• Experience or interest in jewelry
• Excellent written and verbal communications
• Strong PC Computer skills
• Comfort with flexible environment
• Entrepreneurial attitude / self-starter
• Interest in social enterprise/organizations with social mission
• Interest in environmentally responsible products

Operations Associate

Coordinate & execute day to day operations of order management, fulfillment, production, and inventory process to maximize efficiency and quality standards critical to Brilliant Earth’s success.  Ideal candidates will thrive in a fast-paced startup environment and grow with the company to take on greater responsibility over time.  

Key responsibilities include: 

• Manage & execute customer orders including order entry, quality assurance, and order fulfillment. Responsible for tracking status of orders to ensure timely arrival and processing.
• Work with sales team to assist with pre-sales and post-sales support, including processing returns, exchanges, resizes, and repairs.
• Assist with order fulfillment, including preparing and packaging customer materials appropriate to each order.
• Coordinate orders/jobs across different suppliers.
• Assist with inventory control.   
• Formulate and implement systems, policies and procedures to ensure smooth operation of business. 

Specific qualifications include:

• Operations and/or administrative experience preferred
• Inventory/ supply chain/ production experience preferred
• Sales & Detail-oriented, process- oriented, highly organized
• Strong computer skills
• Excellent written and verbal communications
• Comfort with flexible environment
• Entrepreneurial attitude/self-starter
• Responsive and fast-moving work style
• Product, retail and/or e-commerce experience preferred
• Interest in social enterprise/organizations with social mission

Online Marketing Associate

Online Marketing Associates will collaborate with the Senior Management team on a variety of online marketing projects critical to Brilliant Earth's success.  Ideal candidates will thrive in a fast-paced startup environment and grow with the company to take on greater responsibility over time.  

Key responsibilities include: 

• Quantitative assessment and continuous optimization across marketing channels (e.g. SEM, display, regargeting) to increase customer acquisition and drive traffic and sales.
• Track, measure, and report on marketing campaign performance on a daily, weekly, and monthly basis.
• Create and assist with new website content and functionality, user stories and requirements, and website implementation.
• Optimize website usability, SEO, and onsite conversion.  Ongoing A/B testing through landing page optimization and conversion rate optimization.

Specific qualifications include:

• Online marketing interest, and preferably experience, in consumer-focused websites, preferably in retail e-commerce, jewelry or consumer products
• Detail-oriented
• Excellent written and verbal communications
• Excellent quantitative skills
• Computer skills, including strong Excel skills
• Comfort with flexible environment
• Entrepreneurial attitude/self-starter