Free Lifetime Manufacturing Warranty
Brilliant Benefits Extended Service Plan
Free Lifetime Diamond Upgrade
Temporary Setting Option
Estate and Antique Jewelry Policies
Colored Gemstone Policies
Placing And Tracking Your Order
When you place your order with Brilliant Earth, each piece of jewelry is uniquely hand-crafted with the utmost care and attention. If you need your order sooner than the expected timeframe on our website, we are happy to offer expedited production service on most of our jewelry. All expedite requests are subject to a non-refundable production service fee. Please contact us at 1.800.691.0952 for more information about placing an expedited order.
We stand behind the quality and craftsmanship of our jewelry. Brilliant Earth offers a free lifetime warranty against manufacturing defects on all Brilliant Earth fine jewelry. This warranty does not apply to our collection of estate and vintage jewelry, since these pieces were not manufactured by Brilliant Earth.
If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. A $50 deposit will be taken before the shipment of your item to Brilliant Earth for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, then the deposit will be applied to this repair. If the customer chooses not to perform the repair, then the deposit will be applied to cover the shipping charge back to the customer after evaluation.
If a warranty issue is found, Brilliant Earth will repair the warrantied damage or replace the item without charge.
Our manufacturing warranty excludes coverage for wear and tear, loss of precious stones and theft. Repair or service performed by a jeweler other than Brilliant Earth will void this warranty. Brilliant Earth offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please call us at 1.800.691.0952 for more information.
Protect your purchase with the Brilliant Earth Extended Service Plan. At Brilliant Earth, we are committed to providing excellent service and building lasting relationships. We stand behind our quality and craftsmanship as strongly as we stand behind our social mission. Our three-year Extended Service Plan provides additional peace of mind beyond our complimentary manufacturing warranty by protecting and upholding the quality of your Brilliant Earth jewelry. When you purchase our Extended Service Plan, Brilliant Earth will provide full inspection and cleaning for your new jewelry as well as covered repairs that may become necessary due to normal wear. Please call us at 1.800.691.0952 for more information.
Brilliant Earth is proud to offer free lifetime diamond upgrade. Any loose diamond purchased from Brilliant Earth, excluding our lab created diamonds, can be exchanged for credit equivalent to the original purchase price for a new diamond that is at least fifty percent greater value. In order to be eligible, the diamond being upgraded must be accompanied with original documentation and must be in saleable condition. Upgrades are not available for colored gemstones, settings and jewelry, or lab created diamonds. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied. Please call us at 1.800.691.0952 for more information on our diamond upgrade policy.
If you are confident about your choice of diamond, but would prefer that your partner participate in choosing the mounting, we offer a temporary mounting option. We will set your diamond in our classic 18K White Gold 2mm Comfort Fit solitaire engagement ring.
Within 60 days of your initial purchase, you and your fiance may return the temporary mounting and choose from our extensive catalog of customized mountings. A $75 refurbishing fee will be deducted from the purchase price of the 18K White Gold 2mm Comfort Fit engagement ring for your use of the temporary mounting. The remaining balance will be credited towards the purchase of a new mounting. Should you elect to keep the temporary mounting as a memento, you will owe nothing above your original deposit. Please call us at 1.800.691.0952 to learn more about this option.
Brilliant Earth is pleased to offer one-of-kind antique and estate jewelry. Antique pieces are restored to maximize beauty without compromising the piece itself. Our quality assurance department thoroughly inspects each and every estate piece before shipment, ensuring all gems are secure.
If for any reason you are not completely satisfied with your item, it is eligible for our 30 day return or exchange policy as long your item is in its original, unworn condition with the following exceptions: mountings that are set with a new center gem, and rings that have been resized, custom engraved, or previously exchanged.
All resizing is complimentary within 30 days. To preserve their integrity, antique rings that have been resized are not eligible for return. We are happy to ship the ring to you for approval, and can offer pre-paid shipping back to us so that we can resize the ring. Depending on their style, not all rings may be resizable to the desired size. Please contact us for more information on your selection.
All pieces are sold as is. Our manufacturing warranty excludes coverage for antique and estate jewelry as these are not manufactured by Brilliant Earth. However, please contact us if you have any repair issues, and we can provide assistance.
Where possible, we accompany all mounted gems with certification from an independent gemological laboratory. However, in the absence of these certifications, information regarding the specifications of all mounted gems is estimated by our staff and should be considered to be approximate. Identity, size, grades, and treatment status of set gems in antique and estate jewelry are not guaranteed by Brilliant Earth.
All statements as to the age, quality, authenticity, metallurgical composition, and style of a given piece are based on our staff expertise and any accompanying documentation available. While we believe that our techniques of dating and valuation are consistent with the industry's standards, it is often impossible to assign a precise date to a piece, as many traits of any given historical and artistic period may have marked similarities to periods both before and after.
Brilliant Earth is pleased to offer an extensive collection of one-of-kind loose colored gems. Brilliant Earth will also mount your gem in any of our standard ring settings that accommodate that shape. If for any reason you are not completely satisfied with your loose gem or colored gem set in one of our standard mountings, it is eligible for our 30 day return or exchange policy as long as your item is in its original, unworn condition with the following exceptions: rings that have been resized, custom engraved, or previously exchanged.
Brilliant Earth provides online order processing or if you prefer, we can process your order over the phone. Please call us at 1.800.691.0952 to place your order. It is our pleasure to have one of our experienced representatives assist you! Please note that your order will be processed only after your credit card is approved or alternate payment is made.
Once you place your order and payment is received, you will receive an order confirmation email. If you do not receive the confirmation email, contact us directly at 1.800.691.0952. Please contact us to check the status of your order.
Once Brilliant Earth ships your order, you will receive another confirmation email indicating when you should expect to receive your package.
For US Orders, Brilliant Earth only collects sales tax on orders shipped to addresses in California state. For orders shipped to Canada or Australia, Brilliant Earth collects the relevant GST/PST/HST based on the province that the order is being shipped to. There are no additional duties for orders shipped to Canada or Australia.
A Brilliant Earth gift certificate is perfect for any occasion. The certificate arrives in our signature Brilliant Earth recycled paper packaging, and is redeemable by phone. Please contact us to place an order for a gift certificate amount not listed on the website. Gift certificates are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund. Any unused portion of the gift certificate will remain available for future purchases under the same gift certificate number. Brilliant Earth is not responsible for lost or stolen gift certificates.
If you have a special request for an item of jewelry, don't hesitate to call one of our jewelry consultants at 1.800.691.0952 for assistance. We will do our best to accommodate your request.
Many of our rings can be engraved for an additional $40 with a personalized message on the interior of the ring. Our website enables you to add a personalized message to your selected wedding ring. For engagement rings, please contact us for assistance. Please note: engraved rings are not eligible for return, resize, or exchange. Engraving may take 3 additional days for delivery.
The majority of our diamonds are laser engraved on the girdle with an identification number, such as the lab grading report number, and/or a unique symbol. Canadian diamonds are often inscribed with a maple leaf or another Canadian symbol. Laser inscriptions are visible with a 10x magnification loupe and are not visible to the naked eye. These inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond. Please contact us to determine the exact laser engraving of your diamond.
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