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FAQs

About Our Mission

 

How is Brilliant Earth different from other retailers that claim they offer conflict free diamonds?

A guarantee that a diamond is “conflict free” is a guarantee that it has not financed a civil war. But many diamonds that are technically “conflict free” are nevertheless tainted by torture, rape, beatings, and killings committed by oppressive governments. Problems such as child labor, forced labor, pitifully low wages, dangerous working conditions, corruption, and environmental devastation do not prevent a diamond from earning a “conflict free” label. At Brilliant Earth, we go beyond conflict free to offer diamonds that are wholly free from ethical abuses. In fact, we guarantee that our diamonds meet the highest labor and environmental standards. No other major jeweler can offer a comparable guarantee.

 

What is the Kimberley Process? Does it guarantee that diamonds are ethically-sourced?

The Kimberley Process certification scheme was created in 2003 to break the link between diamonds and bloodshed. Unfortunately, the Kimberley Process monitors only conflict diamonds – that is, diamonds that fund bloody civil wars. It fails to address most of the violence and human rights abuses facing diamond mining today, such as torture, rape, extrajudicial killings, corruption, child labor, and forced labor. The Kimberley Process also misleads consumers by suggesting that “conflict free” diamonds are ethically-sourced. In fact, many diamonds receiving “conflict free” certification from the Kimberley Process have tragic histories.

 

What is a conflict diamond?

Conflict diamonds, according to the most common definition, are diamonds used by rebel groups to finance civil wars. However, besides civil wars, diamond mining today is plagued by a range of shocking ethical abuses. These include violence by governments, child labor, extreme poverty, and environmental devastation. At Brilliant Earth, we believe that the diamond industry needs to focus on addressing all of these problems. 

 

How does Brilliant Earth verify that its diamonds are ethically sourced?

We begin by carefully selecting the countries that will supply our diamonds. We understand where our diamonds are cut, polished, and transported to ensure that our supply chain is not corrupted by diamonds with violent or unethical histories. Many retailers make vague claims that their diamonds are ethically sourced. However, few retailers take the time to understand their supply chains, to ensure their diamonds are ethically sourced.

 

What is the quality of ethical diamonds from Brilliant Earth?

The mines we source from are consistently rated as producing some of the highest quality diamonds in the world. However, when it comes to individual diamonds, quality depends on objective characteristics including carat, cut, color, and clarity. All of Brilliant Earth's loose diamonds are independently graded by top gemological labs to ensure their high quality characteristics. Additionally, because all our diamonds are tracked from the mine to the customer, we can be sure that no diamond treatments or alterations have been performed. Many of our customers also find that the quality of our diamonds is unsurpassed for another simple reason: the beauty of a diamond is enhanced by the knowledge that its origins are pure.

 

Do ethically-sourced diamonds cost more?

Our careful sourcing methods do not lead to higher prices. The diamond mines we source from do not add a premium simply because they treat people and the environment with respect. Nor do diamonds mined using shocking labor practices, such as child labor, reach consumers at a lower price point. The market for diamonds is global. Brilliant Earth offers excellent value by providing our socially conscious jewelry at the lowest possible price.

 

Are your other gemstones ethically sourced?

We carry a variety of beautiful gemstones ranging from stunning sapphires to Colombian emeralds to lustrous pearls. We source these gems from suppliers meeting only the highest labor and environmental standards. For instance, all of Brilliant Earth's sapphires are ethically sourced from select mines in Australia, Sri Lanka, and Malawi. Brilliant Earth provides a certificate of origin verifying that each gemstone was ethically mined, cut, and polished.

 

What is recycled gold and platinum and how does being recycled impact quality?

Brilliant Earth uses precious metals from renewed sources derived from numerous post-consumer sources, including recycled jewelry, industrial products, and electronics components. Because our precious metals are reclaimed and then re-refined back into their pure elements, they are of identical quality to newly mined metals. By using renewed metals, our goal is to reduce the need for additional dirty mining of precious metals. Read more about our recycled gold, platinum, and silver.

About Our Products

 

Can I buy a setting without buying a diamond?

We do not sell or create settings unless the customer is also purchasing a center stone from Brilliant Earth. Our settings are made-to-order with each one handcrafted for a center gem with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center gem from Brilliant Earth.

 

Can I put a diamond or estate piece on hold?

We are happy to extend a formal hold for you, for a limited time, to remove the item from the website. Please contact us for more information.

 

How can I find a diamond that is not in your inventory?

Our inventory is constantly being updated and we may have additional inventory of ethical origin diamonds not listed on our website. Please contact us so we can help you find a diamond that is perfect for you.

 

Can I upgrade my Brilliant Earth diamond?

Brilliant Earth is proud to offer free lifetime diamond upgrades. View our diamond upgrade policy.

 

Is my diamond laser inscribed?

The majority of our diamonds are laser inscribed on the girdle with an identification number and/or a unique symbol. Canadian diamonds are often inscribed with a maple leaf or other Canadian symbol. Laser inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond. 

 

Do you offer lab grown diamonds?

Brilliant Earth offers an extensive collection of stunning white lab created diamonds, which are physically, optically, and chemically indistinguishable from our natural diamonds. 

 

Can I propose with a temporary setting?

Yes! If you are confident about your choice of diamond, but would prefer that your partner participate in choosing the mounting, we offer a temporary solitaire setting.

 

Can I buy a loose sapphire?

Yes, we do provide loose sapphires for purchase. Each one of our ethically sourced loose sapphires is beautifully presented in a sustainably harvested New Zealand Rimu wood box. View our colored gemstone gallery, or contact us at 1.800.691.0952 to inquire about our loose sapphire options.

 

Are your sapphires treated?

All sapphires purchased from Brilliant Earth are of natural origin and have not been chemically treated to alter their natural beauty. Most of Brilliant Earth's sapphires are heat-treated, which is an accepted industry standard. Heat treatment improves color, clarity, and overall appearance. No radiation, chemicals, or health risks are involved in this process.

 

Are there other sapphire options beyond what is shown on your site?

Yes, we carry a broad selection of sapphires in a variety of beautiful colors, shapes, and sizes. If there is a specific gem that you are interested in that is not shown on our website, please contact us at 1.800.691.0952.

 

Do you offer alternative gemstones such as tourmaline, aquamarine, etc.?

Brilliant Earth has a broad range of sources for alternative gems that adhere to high labor and environmental standards. We can often provide alternative gemstones that are ethically sourced, beyond what is offered on our website. Please contact us to find out more about what is available.

 

What if I want a center stone shape that is not offered for that setting?

Many of our settings can be easily modified to accommodate a different center stone shape than what is offered online. Please contact us at 1.800.691.0952 to discuss all of your modification options.

 

I like a piece of jewelry on your site, but would you make a small change for me?

Many of our pieces are made to order, which makes us able to customize our standard items to fit your personal preferences. For example, we can modify the center gem shape, the finish, the precious metal, and the gems that we set. Please note that sterling silver pieces cannot be modified.  Contact us at 1.800.691.0952 to discuss all of your modification options.

 

Can you send me additional images of the rings?

Yes. We can send you additional images if you are interested in seeing our rings from a different angle, or if would like to see multiple rings together. Please contact us at 1.800.691.0952.

 

Do you offer alternative metal options such as rose gold and palladium?

Yes. Custom metal choices, such as 14k rose gold, 18k white gold alloyed with palladium and palladium are all options for most of our ring styles. At this time, Brilliant Earth does not work with tungsten or titanium.

 

Are all of your white gold rings rhodium-plated?

Yes, all of our 18k white gold pieces are rhodium-plated to give them a brilliant, white shine. If you prefer the softer, warm tones of 18k white gold that has not been plated, please contact us so that we can make that modification when you place your order.

 

Can you help me design a custom piece of jewelry?

Brilliant Earth specializes in full custom design, and can create whatever jewelry piece you desire. For more details, please visit our page on Custom Designed Jewelry or contact us.

Placing an Order

 

Can I see your jewelry in person?

We currently have an appointment only showroom centrally located in downtown San Francisco. Please call us at 1.800.691.0952 or contact us to make an appointment. Although we do not have retail stores elsewhere, we are experienced in working with customers remotely and have shared in thousands of engagements and weddings around the world.

 

Are your prices in US dollars?

All of our prices are in US dollars unless "CAD" or "AUD" is clearly marked to the left of the price, i.e. CAD 1,050 or AUD 1,050. As a courtesy to our Canadian and Australian customers, we display our prices in Canadian dollars (CAD) if you visit the site from Canada and Australian dollars (AUD) if you visit the site from Australia.

 

Are your prices flexible?

We offer excellent value by providing our socially conscious jewelry at the lowest possible price, generally lower than many traditional jewelry retailers offer for standard jewelry. As a result, we cannot offer additional discounts or negotiated prices.

 

What payment methods do you accept?

Brilliant Earth accepts all major credit cards, bank wire payment, financing, layaway, and Checkout with Amazon. View our flexible payment options.

 

Do you offer financing or layaway?

For our US customers, we offer a 6 month financing plan with 0% interest. For a limited time only, we are also pleased to offer 0% financing for 12 months. We also offer a layaway option which allows customers to pay for their purchase with 20% down and monthly installments. View our flexible payment options.

 

Can I buy from you if I live outside the United States, Canada, or Australia?

Brilliant Earth is proud to offer our entire collection of jewelry and loose diamonds to customers in many countries worldwide, and international orders can easily be placed through our website. Orders shipping outside of US, Canada, and Australia must be placed by phone or email. View our international shipping and payment policies.

 

Will I be charged tax?

Currently, sales tax is only collected by Brilliant Earth on orders shipped to addresses in the state of California. Orders shipped to Canada will have standard GST and PST applied, but no additional duties. For all orders over $1,000 USD shipped to Australia, Brilliant Earth collects the 10% GST tax.

 

Can I expedite my order to receive it sooner than the date given?

If you need your order sooner than the expected timeframe on our website, we are happy to offer expedited production service on most of our jewelry. All requests to expedite an order are subject to a non-refundable production service fee to ensure the order advances in our production queue.  Please contact us at 800-691-0952 for more information about placing an expedited order.

 

Can you help me keep the engagement ring a surprise?

We understand that diamond jewelry is often given for special surprise occasions such as an engagement. Please let us know what we can do to help you maintain your surprise. Special arrangements can be made by contacting us at 1.800.691.0952.

 

Is your packaging discreet? What does the box look like?

Your order will arrive in unmarked packaging to keep its contents a secret. Brilliant Earth is not mentioned on the package. We can also ship your order to your office, a specific FedEx location to be held for pick up, or wherever you indicate. Please let us know what we can do to make sure your Brilliant Earth order remains a surprise. Contact us for special delivery arrangements, including expedited or Saturday delivery.

 

Do you offer Saturday delivery?

Yes, please contact us at 1.800.691.0952 to schedule Saturday delivery.

 

Do you include Insurance Appraisals with purchases?

We include a complimentary insurance appraisal with all engagement rings and wedding rings that have not been modified, all pendants and earrings over $2,000 USD, and all vintage pieces. For other items, insurance appraisals are available upon request. Please note that insurance appraisals are not included with exchange or metal credit orders, except upon request.

 

Does Brilliant Earth offer insurance?

We highly recommend insuring your Brilliant Earth jewelry to protect your jewelry from the unexpected. Currently, we do not offer insurance but we have teamed with Lavalier Jewelry Insurance where they specialize in insurance coverage for fine jewelry. Request a quote here.

 

Can I purchase multiple items to determine which I like the best, and return the others?

To maintain the high quality of our pieces and keep our prices competitive, Brilliant Earth does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. If you need any assistance deciding between any of our jewelry pieces, please do not hesitate to contact our jewelry specialists.

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