Brilliant Earth is committed to providing the highest level of customer service. For more information, please contact us at 1.800.691.0952, live chat, or email us.
Brilliant Earth offers free insured FedEx® outgoing shipping on all US, Canadian, and Australian orders. We also offer free return shipping for all US, Canadian, and Australian ring and loose diamond orders.
We offer a 30 day money back guarantee to make sure you are 100% satisfied. Return within 30 days for an exchange or full refund. Return shipping is free for US, Canadian, and Australian ring and loose diamond orders.
All Brilliant Earth jewelry arrives in eco-friendly packaging. Rings are presented in our sustainably harvested wood boxes. We also offer complimentary personalized gift cards.
We can customize any of our standard items to fit your personal style. We can also create a one-of-a-kind full custom piece, or can special order a particular gemstone.
Brilliant Earth offers free FedEx International shipping to Canada. Canadian taxes are collected at the time of order. No additional duties apply.
We are committed to ensuring the quality of our products. We offer a free lifetime warranty against all manufacturing defects.
We offer several payment options to make your purchase easier, including all major credit cards, bank wire, or Amazon checkout. US and Canadian bank wire payments receive a 1.5% discount.
We offer a temporary solitaire engagement setting if you would like your partner to participate in selecting the setting, but are confident in the loose diamond.
The Brilliant Earth showroom is an elegant and serene environment to privately view our jewelry collection. Make an appointment today!
Schedule a personalized appointment at our Newbury Street location to view our collection of engagement rings, wedding rings, vintage and fine jewelry.
We offer expedited production service if you need your order sooner than the expected timeframe. Upon request, we can also provide Saturday shipping and can hold your package at a FedEx location.
Our jewelry specialists are happy to guide you through the entire purchase process. We can email images, recommend specific gem options, and provide quotes.
Track your order online to determine your expected delivery date and FedEx tracking number, if it has been generated.
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