Customer Service

Brilliant Earth is committed to providing the highest level of customer service. For more information, please contact us at 1.800.691.0952, live chat, or email us.


Free FedEx® Shipping Both Ways

Brilliant Earth offers free insured FedEx® outgoing shipping on all US, Canadian, and Australian orders. We also offer free return shipping for all US, Canadian, and Australian ring and loose diamond orders.


30 Day Returns

We offer a 30 day money back guarantee to make sure you are 100% satisfied. Return within 30 days for an exchange or full refund. Return shipping is free for US, Canadian, and Australian ring and loose diamond orders.


Distinctive Eco-Friendly Packaging

All Brilliant Earth jewelry arrives in eco-friendly packaging. Rings are presented in our sustainably harvested wood boxes. We also offer complimentary personalized gift cards.


Free Ring Sizing

Brilliant Earth offers a complimentary ring resizing within the first 30 days.


Special Orders and Custom Jewelry

We can customize any of our standard items to fit your personal style. We can also create a one-of-a-kind full custom piece, or can special order a particular gemstone.


Engraving Services

We can engrave an engagement or wedding ring with your personalized message.


Canadian Orders

Brilliant Earth offers free FedEx International shipping to Canada. Canadian taxes are collected at the time of order. No additional duties apply.


Australian Orders

We offer FedEx International Priority shipping to Australia. Australian taxes are collected at the time of order. No additional duties apply.


Financing and Layaway Options

We offer special 12 month financing with approved credit. Layaway plans are also available. Contact us to apply.


International Orders

We are proud to offer our entire jewelry collection to customers around the world. Contact us to place an order.


Free Lifetime Manufacturing Warranty

We are committed to ensuring the quality of our products. We offer a free lifetime warranty against all manufacturing defects.


Flexible Payment Options

We offer several payment options to make your purchase easier, including all major credit cards, bank wire, or Amazon checkout. US and Canadian bank wire payments receive a 1.5% discount.


Temporary Engagement Setting

We offer a temporary solitaire engagement setting if you would like your partner to participate in selecting the setting, but are confident in the loose diamond.


Brilliant Benefits Extended Service Plan

Our three-year extended service plan is an add-on that protects your purchase from wear and tear. Contact us for pricing.


Visit Our San Francisco Showroom

The Brilliant Earth showroom is an elegant and serene environment to privately view our jewelry collection. Make an appointment today!


Visit Our Los Angeles Showroom

Make an appointment for a personalized consultation at our Los Angeles showroom in the popular Robertson Corridor.


Visit Our Chicago Showroom

Visit our Chicago showroom on Oak Street, in the heart of Chicago's popular Gold Coast.


Visit Our Boston Showroom

Schedule a personalized appointment at our Newbury Street location to view our collection of engagement rings, wedding rings, vintage and fine jewelry.


Jewelry Insurance by Lavalier

Brilliant Earth has teamed up with Lavalier to recommend jewelry insurance coverage that goes beyond most homeowner’s and renter’s insurance policies.


Expedite Service & Shipping Requests

We offer expedited production service if you need your order sooner than the expected timeframe. Upon request, we can also provide Saturday shipping and can hold your package at a FedEx location.


Diamond Laser Inscriptions

Many of our diamonds are laser inscribed. Contact us to find out the inscription details of your selected diamond.


Personalized Consultations

Our jewelry specialists are happy to guide you through the entire purchase process. We can email images, recommend specific gem options, and provide quotes.


Gift Certificates

A Brilliant Earth gift certificate is perfect for any occasion!


Track Your Order

Track your order online to determine your expected delivery date and FedEx tracking number, if it has been generated.


Get Involved

Join us in our mission to stop the trade in illicit and conflict diamonds and promote responsible practices in the jewelry industry.


Free Lifetime Diamond Upgrade

Upgrade your diamond and receive 100% of the original price.  View details of our program.



Share our story with others

know moreabout the issues
  • Brilliant Earth Fundraiser Brings Clean Water to Village
    Brilliant Earth Fundraiser Brings Clean Water to Village

    A diamond-mining village in the Democratic Republic of Congo (DRC) has a new source of clean water, thanks to the generosity of the Brilliant Earth... Read More

  • Brilliant Earth Joins U.S. Wildlife Trafficking Alliance
    Brilliant Earth Joins U.S. Wildlife Trafficking Alliance

    Today is an important day for pandas, elephants, and other members of the plant and animal kingdoms. It’s Endangered Species Day. Since Congress... Read More