Brilliant Earth is committed to providing the highest level of customer service. For more information, please contact us at 1.800.691.0952, live chat, or email us.
Brilliant Earth offers free insured FedEx® outgoing shipping on all US, Canadian, and Australian orders. We also offer free return shipping for all US, Canadian, and Australian ring and loose diamond orders.
We offer a 30 day money back guarantee to make sure you are 100% satisfied. Return within 30 days for an exchange or full refund. Return shipping is free for US, Canadian, and Australian ring and loose diamond orders.
All Brilliant Earth jewelry arrives in eco-friendly packaging. Rings are presented in our sustainably harvested wood boxes. We also offer complimentary personalized gift cards.
We can customize any of our standard items to fit your personal style. We can also create a one-of-a-kind full custom piece, or can special order a particular gemstone.
Brilliant Earth offers free FedEx International shipping to Canada. Canadian taxes are collected at the time of order. No additional duties apply.
We are committed to ensuring the quality of our products. We offer a free lifetime warranty against all manufacturing defects.
We offer a temporary solitaire engagement setting if you would like your partner to participate in selecting the setting, but are confident in the loose diamond.
The Brilliant Earth showroom is an elegant and serene environment to privately view our jewelry collection. Make an appointment today!
Visit our Chicago showroom on Oak Street, in the heart of Chicago's popular Gold Coast.
Brilliant Earth has teamed up with Lavalier to recommend jewelry insurance coverage that goes beyond most homeowner’s and renter’s insurance policies.
We offer expedited production service if you need your order sooner than the expected timeframe. Upon request, we can also provide Saturday shipping and can hold your package at a FedEx location.
Many of our diamonds are laser inscribed. Contact us to find out the inscription details of your selected diamond.
Join us in our mission to stop the trade in illicit and conflict diamonds and promote responsible practices in the jewelry industry.
In September, President Obama lifted a longstanding U.S. ban on the import of rubies and jade from Myanmar, the country formerly known as Burma.... Read More
A diamond-mining village in the Democratic Republic of Congo (DRC) has a new source of clean water, thanks to the generosity of the Brilliant Earth... Read More