Our Privacy & Security Policy
At Brilliant Earth, complete security for customer transactions is our primary concern. With these measures in place, you can be confident in the security of the Brilliant Earth website.
When we transfer sensitive personal information such as credit card information over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology, the industry standard method for computers to communicate securely without risk of manipulation or recipient impersonation. We utilize this encryption during the online checkout process, including the acceptance of your credit card information.
We are registered with Verisign, the leader in digital authentication services and products for electronic commerce and other forms of secure communications. With Verisign, you can be assured that you have a secure communication with Brilliant Earth.
To give you flexibility and help you feel comfortable, we offer you a choice of options for payment of your purchases.
We are able to process approval of your credit card within 24 hours, which expedites the transfer of funds and minimizes the delay of shipment. We obtain credit card authorization from the card-issuing bank and employ other verification techniques before completing any transaction. We will not store your credit card or payment information after your transaction with Brilliant Earth is completed.
If you prefer not to use your credit card over the Internet, you can give us a call at 800-691-0952 to place your order, or follow the instructions from Your Shopping Bag to complete your order via telephone. It is our pleasure to have one of our experienced representatives assist you.
Signature Requirements for Delivery
For your protection, Brilliant Earth insures and registers all items for their full value. Brilliant Earth requires that all deliveries must be made to a physical business or home address only - we do not ship to P.O. Box addresses. We also require an adult to sign for the delivery.
How we collect and use information
As a policy, Brilliant Earth does not sell, trade or rent your personally identifiable information to third-parties, unless you have granted us permission to do so.
Communications: If you provide Brilliant Earth with personally identifiable information, this information may be used to provide you with information regarding Brilliant Earth and its products and services. For example, we may communicate to you information regarding promotions, surveys, contests, sweepstakes or product or service updates. Your personally identifiable information may also be used to improve and customize our Web Site's content, layout and services. These uses improve and customize our interactions with you.
If you contact a customer service representative or jewelry consultant and provide personally identifiable information to the consultant or submit a request through our Web Site, we will use your information to respond to your request and to provide you with additional information that we believe may be helpful to you.
In addition to the uses set forth above, if you place an order with Brilliant Earth, we will use your personally identifiable information to confirm your order, prevent and detect fraud or abuse, respond to your requests or inquiries, provide you with other administrative information regarding your order and provide you with any other information we believe may be helpful to you.
If you do not want to receive certain communications from Brilliant Earth you may elect to opt-out of receiving such communications; please see the "Choice/Opt-Out" section below for more information.
Internal Use: We may compare and review your personally identifiable information for errors, omissions and accuracy. We may also use your personally identifiable information internally to improve our marketing and promotional efforts, Web Site content and product offerings. Your personally identifiable information may also be used internally to conduct internal research on our users' demographics, interests, behavior and generally to better understand and improve the usability, performance and effectiveness of our Web Site and our marketing programs.
Compliance with Law and Fraud Protection: We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, including suspected fraud, or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
Partners, Affiliates, and Service Providers: We may share your personally identifiable information with authorized third party partners, agents and contractors. For example, if we need to ship something to you, we must share your name and address with a shipping company. Examples of other third parties that we may share your personal information with include: webhosting companies, fulfillment companies (e.g., companies that fulfill product orders), loose diamond suppliers, jewelers, assemblers, data analysis firms, affiliates, third party consulting or marketing firms and e-mail service providers. Additionally, if you use a credit card or other financing alternative to place an order with Brilliant Earth, to confirm and process your order we will share your personally identifiable information with the credit card company or financing company. These third parties only receive personally identifiable information if such information is needed to perform their function(s), and they are not authorized to use any personally identifiable information for any other purpose(s) other than the purpose(s) set forth by Brilliant Earth. We only provide third-parties with the minimum amount of personally identifiable information necessary to complete the requested service, product or transaction.
Feedback and Testimonials: If you provide feedback or testimonials on the Web Site or on Brilliant Earth products or services, we may post this feedback or testimonial, including personally identifiable information, on the Web Site or in marketing and promotional materials. We may, by our sole discretion, edit feedback or testimonials for length and content.
Special Events: If you choose to participate in a special event (for example, a promotion, contest or sweepstake), Brilliant Earth may share your personally identifiable information with those organizations participating in the applicable event. Typically, these third parties do not use your information for any other purpose other than to manage the event. In some cases these third-party partners may send you promotional materials regarding their products and services. In these cases, you will be given the opportunity to opt-out, and not have your personally identifiable information shared with that third-party partner.
Send an item to a Friend / Refer a Friend: When you e-mail a product to a friend or refer a friend, we request that you provide names and e-mail addresses for you and your friend. This ensures that your friend will know that you have requested that Brilliant Earth send them an e-mail. You and your friend's e-mail addresses will only be used for this purpose unless permission is otherwise granted.
Business Transfer: Your personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of the Company.
International Transfer: Your personally identifiable information may be stored and processed in the United States or any other country in which Brilliant Earth or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using this Web Site, you consent to any such transfer of information outside of your country.
IP Address: When you visit our Web Site, Brilliant Earth collects your IP address to assess, diagnose problems, and improve functioning of our Web Site, servers, and hosting providers as well as to analyze trends and traffic patterns, gather demographic information, and track the date, time, and duration of each session within our Web Site. Your IP address may also be used in combination with your personally identifiable information for credit fraud protection and risk reduction.
Brilliant Earth Web pages may also contain electronic images know as Web beacons. These Web beacons allow Brilliant Earth to count users who have visited certain Web pages or to deliver co-branded services. Brilliant Earth may also include Web beacons in its email messages in order to determine whether the message has been opened or acted upon.
Additionally, Brilliant Earth may use third-party advertising or content delivery companies to serve ads or images on our Web Site or on other web sites on the World Wide Web. These companies may use web beacons to place a persistent cookie on your computer. Doing this allows the third party to recognize your computer each time you visit certain pages or emails and compiles anonymous information. Information collected through these third-party advertising companies is anonymous.
Updating Your Information: If you would like to update or revise your personally identifiable information, please contact us at email@example.com or contact one of our customer representatives at 800-691-0952.
Choice/Opt Out: To opt-out of receiving communications from Brilliant Earth, contact us at firstname.lastname@example.org.
Last Updated June 10, 2006
Brilliant Earth offers this site to you under the following conditions. By visiting and/or using this site in any way, such as browsing products or placing an order, you agree to these conditions. These terms and conditions may change with or without notice and are effective immediately upon being posted.
Brilliant Earth reserves the right to cancel products or services to any customer for any reason at any time. The customer's sole remedy in such cases will be the full refund of any funds that we have collected in reference to the canceled products and/or services.
Brilliant Earth is committed to providing current and accurate information on our web sites, email, chat, and telephone communications. We do not, however, warrant that this information is always correct, accurate or complete. In rare circumstances, system and typographical errors may occur. We reserve the right to correct any and all errors when they do occur. We do not honor prices listed in error. If an order is placed with a lower product’s listed price than the actual price, we will advise the customer before shipping or cancel the order and notify the customer.
Information that we communicate is not a contract, and should not be treated as such. The sole remedy of a customer acting on incorrect information is to request a cancellation of the order placed as a result of this incorrect information. If an order has been shipped, the customer agrees to return the product for full credit or pay the difference between the actual and charged prices. Please review our Return Policies.
Brilliant Earth holds a dynamic and high volume inventory. The stock availability on our website is listed “as is” and is subject to change. If a product in an order is out of stock, we will advise the customer immediately with possible options. Products may appear on the Brilliant Earth website larger or smaller than their actual size. Given the variation in computer monitor settings, color and size may vary slightly when viewing product photography. In compliance with industry standards and FTC regulations, carat total weight may vary 0.05 carats from stated weight. Brilliant Earth retains the full unrestricted rights to all jewelry designs, whether custom or standard, and may choose to market or sell jewelry based on such designs.
Product details and prices are subject to change without notice. All of our prices are final and non-negotiable. If you have any questions regarding our policy, please contact our Customer Service line at 1-800-691-0952.
All content on our site, including text, icons, graphics, logos, images and software is the property of Brilliant Earth or its affiliates and protected by United States and international copyright laws.
While we make commercially accepted best efforts to maintain the security of customer transactions, our liability in cases of third party theft or misuse is limited to the funds which we have already collected in reference to the customer's most recent order.
THIS SITE IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON IT. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, BY YOUR OWN FREE WILL, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY CONSEQUENCES ARISING FROM THIS USE. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR ITS ELECTRONIC COMMUNCATION ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
IN NO EVENT SHALL BRILLIANT EARTH, ITS DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
You agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these and any dispute of any sort that might arise between you and us or our affiliates.