Located near Union Square in downtown San Francisco, the Brilliant Earth showroom is an elegant and serene environment to privately view our collection. Visits are by appointment only, and consist of a personalized one hour session with a jewelry specialist. We are available to offer everything from technical gemstone expertise to custom design to explaining our ethical practices.
With our beautiful jewelry options displayed and your jewelry specialist to help guide the way, you are sure to find the perfect item. You will also have the opportunity to learn about diamonds and diamond selection, determining which of those characteristics are most important to you! If you have an alternative gem in mind, you will also have the chance to see in person the array of sapphire and precious gems available. As each showroom visit is tailored to your preferences, knowing your gem or diamond preferences beforehand is exceptionally helpful. Every effort will be made to answer all of your questions in a fun, relaxing environment.
Appointments are also available at our Boston showroom, located on Newbury Street, and our Los Angeles showroom, located in West Hollywood. If you are unable to visit us, we are happy to provide you with a personalized consultation remotely, and are adept at working with customers over the phone and via email.
We are here to help you with any questions you may have. Please feel free to contact us using any of the methods below. For quick answers to your questions about shopping on our site or other common customer service concerns, please read our Online Shopping Assistance and Frequently Asked Questions.
toll free 800.691.0952
Chat with a jewelry specialist during
customer service hours.
customer service hours (PT)
Monday - Friday 7am - 7pm
Saturday-Sunday 8am - 7pm