Brilliant Earth Customer Testimonials

Customer Letters

We'd love to hear about your experience at Brilliant Earth, so please email us at info@brilliantearth.com with your feedback.
High social and ethical standards: Our experience with Brilliant Earth was wonderful. Their website is easy to navigate, and the photos for each ring are detailed enough to get an excellent idea of their products. Browsing the website was a great way to narrow down our ring selections for our in-person appointment.

As far as customer service is concerned, it was exceptional – our ring specialist was both incredibly helpful, informative, and able to answer all the questions we had. She made ordering our wedding rings and my engagement ring very easy.

We are very happy Brilliant Earth customers. It's a company that offers both attractive and fine quality jewelry that also meets our high social and ethical standards.
Heather, San Jose, CA – June 2010
We found the perfect rings: My fiancé and I bought our wedding bands and engagement ring at Brilliant Earth. The customer service was simply amazing and the rings are just as perfect. The service could not have been more professional, punctual, caring and committed. What I thought was going to be a tedious and even painful process was surprisingly enjoyable and even inspiring, especially given Brilliant Earth's commitment to conflict free, socially just mining, diamonds and metals. My fiancé and I were so grateful for the patient, kind, professional, knowledgeable assistance we received from Danielle. As a result, we found the perfect rings.

We found Brilliant Earth by searching for conflict free diamonds. Their mission is inspiring and their commitment to conflict free diamonds and environmentally friendly jewelry is what the world needs. It made us feel even better about our purchase. The fact that Brilliant Earth employees are so committed to that mission makes them more committed to their customers. The quality and beauty of their products and reasonable prices makes Brilliant Earth a no-brainer.
Anthony, West Orange, NJ – June 2010
Incredibly beautiful: I just got the ring yesterday. It is incredibly beautiful! I am sure that my girlfriend will love it. I plan to give it to her while on vacation next month.

I just wanted to take a moment to say how happy I am to have found Brilliant Earth, and how wonderful my buying experience was. Even from 3,000 miles away, I felt like you're number one goal was helping me find the perfect ring! And it was a purchase that I can feel good about. From the conflict-free diamond all the way down to the environmentally friendly packaging, you guys have thought of everything. Thank you so much for all of your help!
Kate, Newington CT- May 2010
Absolute best source of Canadian diamonds: We just wanted to let you know what an awesome experience we have had with Brilliant Earth. Bill purchased my engagement ring from you about 15 months ago - prior to that we had shopped for many months for the perfect diamond. Even though we live here in Canada we found your store to be the absolute best source of Canadian diamonds. The quality of the ring far exceeds any of the rings we looked at locally or on other websites and the price was far better than those as well.

We recently started looking for wedding bands and I knew that I wanted my band to come from Brilliant Earth as well. I received my new band today and it is beautiful. It perfectly complements my engagement.

Through all of our dealings with Brilliant Earth, the customer service has been outstanding. I always recommend your company to other people and I am always proud to say my ring comes from Brilliant Earth. I will definitely be a repeat customer! Thanks very much for the wonderful experience.
Sarah & Bill, Alberta, Canada - May 2010
Wonderful customer service: I just wanted to thank you for your wonderful customer service during the ordering of my engagement ring and wedding band set. You were courteous, considerate, and helpful. I was delighted by the quality of the rings, and my now-fiancé was stunned. She has gotten so many compliments and inquiries about the engagement ring, and was surprised I went to such length to get something different for her. Again, my thanks on a job well done!
Adrian, Panama City, FL – April 2010
The workmanship is exquisite: I just wanted to send a thank you for your help in choosing my dream ring! Tom proposed on Friday and it was so special and wonderful! When I could finally take my eyes off his to look at the ring, I was completely blown away by how gorgeous it was! It exceeded all of my expectations and I feel very spoiled! I've noticed both Tom and I seem to have trouble NOT staring at it! Aside from both of us being thrilled by how it came out, I've gotten such positive feedback from friends, who all adore it too. So I keep telling them about Brilliant Earth and your gorgeous and ethical products. Honestly, I couldn't be more thrilled with the ring. The stones are beautiful and the workmanship is exquisite! It truly surpassed all of my expectations. Thank you for your help in choosing it and for providing us with such excellent service and follow up. We both really appreciate the time that you and other staff members spent with us in person, over the phone, and via email. We'll definitely be back in touch when it's time to pick the wedding bands!
Julia, Arlington, VA – March 2010
To truly know the origin of a diamond: I just received the ring today and I love it. I just wanted to drop you a quick note to say thank you for your great work. I also wanted to thank you for your company’s policy on fair trade metals and conflict free diamonds. I am the director of a faith based not for profit organization that has a work in Northern Uganda, and I have seen firsthand the devastation that conflict diamonds have brought to Africa. For a little while I had given up on the idea of even doing a diamond engagement ring, as it is nearly impossible to ever truly know the origin of a diamond. I wish there were more companies such as yours that cared about the people around the world more then they cared about the bottom line.
Greg, Allendale, NJ – March, 2010
Ethically-sourced materials: She said yes! The ring is stunning, just like you said. Prudence keeps saying how perfect the ring is for her, and has been telling friends and family that it's exactly the kind that she's always wanted. She's thrilled to no end about the ethically-sourced and conservation-friendly materials in every part of her ring. Thank you, thank you, and thank you to everyone at Brilliant Earth involved in this transaction. Please pass it along to everyone there. You'll definitely be hearing from us for future jewelry needs! We are your New Brilliant Earth "Lifers!"
Jason & Prudence Orlando, FL - March, 2010
I could not have asked for better quality: I wanted to thank you for providing diamonds that are conflict free. Many choose to look away and that's if they even know about this problem. I, myself was not aware this was an issue until after I watched Blood Diamond. After seeing this movie, I swore I would never again buy a diamond, not matter how small, unless I knew it was conflict free. I also wanted to express my sincere joy over the quality of your jewelry. My husband bought me another wedding band after having our second child. He ordered the petite channel set diamond band. It's beautiful and I could not have asked for better quality. I love wearing it and wear it with pride...it truly is "luxury with a conscience." Thank you for making this an option for our family.
Lisa Howard, New York, NY - March, 2010
The Brilliant Earth team has exceeded my expectations: The purpose of this letter is to help you understand how I came to be such the fan I now am of your organization. A week ago I clicked on live chat via your website, and I connected with Danielle via chat and right out of the gate I knew I had found my source. She was considerably helpful, honest, direct, candid, engaging, patient and empathetic. Simply put, she was amazing. Her efforts were truly reflective of her desire to connect me to what I wanted for my fiancée. I never for a second felt as if I was being sold; I was being consulted.

I sit here today in my office with the package that arrived a day early from Brilliant Earth. The stones are amazing as is the setting and documentation and packaging. Brilliant Earth and the people behind it have exceeded my expectations and set a bar height in luxe jewelry purchasing so high I can’t imagine taking a chance elsewhere. Writing to you about my respect and admiration for your approach to diamond sourcing wouldn’t really do any justice. You are doing something amazing and have obviously employed passionate people to execute on your plan. So, allow me to give kudos to you both and to your group as a whole. You deserve a huge kudos, actually.
Paul, Austin, TX – February, 2010
Unique and beautiful: I wanted to take this opportunity to thank you for helping my fiancé create a stunning ring. My asscher diamond is so unique and beautiful, as is the setting it rests in. I was completely shocked when Paul proposed to me. When he got down on one knee and opened this beautifully crafted wood box, and I saw my diamond inside – I nearly fell over! It’s perfect and absolutely beyond what I ever dreamed of. Paul was extremely impressed with the level of customer satisfaction and professionalism he received, which relieved his fears of buying a diamond online. All I can say is thank you. Thank you. Thank you. Thank you.
Paul & Tammy, Toronto, ON, Canada – February 2010
A treasure that is uniquely expressive of us: I absolutely love my custom designed ring! I was just so thrilled when I opened it. Seeing the finished product of all our work and being able to appreciate every fine detail of it was a great experience. I want to tell you that being so involved in the design is something that is very meaningful to me. The best part was how much she appreciated the ring. She just loves it! The unique meaning of the design and all of the thought that went into creating the ring means so much to the both of us. I love catching her just gazing at it and smiling. I am so pleased with the result. The design that your team came up with is just fantastic. Everybody who sees the ring agrees. With your help, we have a true treasure that is uniquely expressive of us. Thanks again!
Ben, Milton, FL – February 2010
She loves her engagement ring: I recently purchased a sapphire engagement ring from your company. I was quite impressed with the level of service and the quality of the product I received. My happiness was exceeded by my now fiancée’s. She loves her engagement ring and tells everyone about your company, the amazing rings you produce, and your commitment to the environment. Thank you again!
Jamie, Toronto, ON, Canada – February 2010
An eco friendly and beautiful engagement ring: I received the ring as promised on the 24th of December. It is simply stunning. I proposed under the blue moon and New Year's Eve fireworks, at the base of the ski mountain in my home town of Angel Fire, NM. The ring was beautiful and my girlfriend since we were 16 is now my fiancé! As a masters student in environmental studies it was very important for me to find an eco friendly and beautiful engagement ring - and it was affordable enough for a college student! Every detail, even down to the unique wooden ring case, is perfect. I will also send all of my friends your way for their future engagements. Happy New Year and thank you for everything!
Sepp, Angel Fire, NM – January, 2010
This beautiful, breathtaking jewel: I have been recently engaged and my fiancé and I are extremely excited! I am so proud to wear a beautiful ring that carries dignity and represents a story that we are proud to share. Chris and I love nature and have strong humanitarian beliefs, and therefore were very concerned with the jewelry and diamond industry. I didn’t think I would be able to ever proudly wear a diamond ring. I am absolutely ecstatic to wear this beautiful, breathtaking jewel. I am grateful that your company has made it possible by having ethical and environmental guidelines and a truly “green” mission. So thank you for helping this engagement be memorable and absolutely precious!
Myrella - January, 2010
The craftsmanship is impeccable: My fiancé gave me a Brilliant Earth engagement ring and I couldn't be happier! I am so amazed at how stunning this ring is! Since starting to wear it I've found myself admiring it several times a day. The craftsmanship is impeccable and I am also happy to read of Brilliant Earth's non-profit fund. It's so comforting to know that Brilliant Earth is conscience-driven and unique. The wood box the ring came in is great too. Thank you so much for not only being committed to quality jewelry, but for being committed to humanity and the environment. I've already recommended Brilliant Earth to friends and I will continue to do so! Thanks, thanks, thanks, and thanks!
Jessica & Nils, Duluth, MN – January, 2010
Impeccable quality: I love my engagement ring more every day. The conflict-free asscher diamond is exquisite, sparkling, icy, and so beautifully cut. The ring is platinum and I love the weight of the ring as well as the color of the metal. My fiancée reports he had wonderful customer service when he picked out this ring and so I've ordered his wedding band from Brilliant Earth as well. He was right! You were a wonderful company to work with and the platinum band I picked out is gorgeous. I love the wooden boxes you use as well. We will treasure these rings and I wanted to say thank you for producing ethical jewelry, for such wonderful customer service, and for offering such impeccable quality. For anyone who is hesitant to order online, please know Brilliant Earth is an amazing and unique company who will ensure your special wedding jewelry is just what you’re looking for.
Danika & Ben, Madison, WI – December 2009
I have enjoyed every single aspect of this experience: The heart pendant just showed up! And it is so beautiful! I cannot explain enough how much I have enjoyed every single aspect of this experience with your wonderful company, and I will absolutely continue to be a positive word-of-mouth to everyone I come in contact with that is looking for beautiful jewelry and unbeatable customer service. Thank you again for EVERYTHING, and I couldn't have asked for a better experience to mark the beginning of my lifetime journey of love with Renee.
Ryan, Tampa, FL – December 2009
Ethical and green: I got my pendants today, and as promised, they are beautiful! I can't wait to give them to my friend, mom, and sister; I especially can't wait to share with them how ethical and green their gifts are. Thank you so much for the work your company does.
Elizabeth, San Diego, CA – December 2009
Character and integrity: We received the rings and they look absolutely amazing! Thank you so much for all of your help and all that you do. Between the engagement ring and the two wedding rings we couldn't have asked for a more beautiful set. We greatly appreciate your service and all that your company stands for. Not only do you produce and outstanding product, you also do it in a way that's right and fair, with character and integrity, and that really means a lot to us. Thanks again and we will cherish the rings forever!
Brett & Cayla Springfield, MO – November 2009
Stunning craftsmanship: I just got the ring and it is stunning! She is going to absolutely love it, I know. I had gone to 5 different stores looking for a conflict free diamond ring. Not a single one could verify the country of origin, let alone the exact mine. Brilliant Earth was my savior here! Although it is a little scary purchasing such a big-ticket item online, the customer service personnel were top-rate and put my worries to rest. And once the ring arrived, it lived up to all my standards and more. Stunning craftsmanship and the perfect shopping experience! I will most definitely recommend Brilliant Earth for your excellent customer service and even better quality!
Alex, Sharon, MA – November 2009
Documentation and care: I received the ring and I love it. I've had a great shopping experience with Brilliant Earth. I love the ring, and all the documentation and care that went into the final product and presentation is wonderful. It all only makes me feel even better about my purchase. I really feel like I bought a quality product, and that is important to me. Most importantly I know my girlfriend will love it!
Mike, New York, NY - November, 2009
Ethical commitments: When I first saw the ring, I could not help thinking it was the perfect one: emerald cut diamond in the white gold delicate antique scroll setting. Dan hadn't consulted me, but it was exactly right for me - proof that he knows me well. When he told me the story of Brilliant Earth and your ethical commitments, I fell in love with the ring and him even more. I love the ring. I love what Brilliant Earth does and stands for. Your customer service team was wonderfully helpful, flexible and warm. I've been recommending it to everyone I know.
Sindiso & Daniel, Concord NH – November, 2009
Entourage, on HBO: I was watching my favorite show, Entourage, on HBO and was thrilled to see that the character Eric used a Brilliant Earth ring to propose to his onscreen girlfriend, Sloan! I presented my wife with a Brilliant Earth ring and she is thrilled with it. Seeing your products on my favorite show was great, and I’m happy that Entourage is supporting socially responsible products!
Paul, Mason, OH - October, 2009
Attention to detail and quality of craftsmanship: I cannot begin to thank Gloria and all of the staff at Brilliant Earth enough for the assistance, kindness, and quality of work shown throughout my engagement ring purchase. After picking up the ring, I was left speechless by the attention to detail and quality of craftsmanship that the ring held. Jen and I had a wonderful engagement weekend on the Sonoma Coast. I don't think she's taken the ring off her finger since I put it on - she's really blown away! I just want to say thank you very much. We look forward to working with you on our wedding rings!
Matt, San Francisco, CA – October 2009
She said yes!: I proposed to Alyssa on Friday, and she said yes! She was absolutely floored by the ring, and was even happier with it than I could have imagined. Not only that, but she has had countless gasps and "OH MY GOSH"'s from friends who see her ring for the first time, and who wouldn't appreciate that? I just wanted to say thank you for your excellent service, advice, and responsiveness. I will definitely recommend Brilliant Earth to any friends in the market for an engagement ring. Thanks!
Leif, New York, NY – September, 2009
A fair wage for their natural resource: I'm really pleased with the diamond, it looks great! I appreciate that you included the ring box as well. I also wanted to let you know that I specifically selected this stone due to its Namibian origin. It is comforting to know that the funds will pay Africans a fair wage for their natural resource, and will fairly employ people in impoverished areas. That was the biggest selling point for me. Thank you.
Patrick, Jacksonville, FL - September, 2009
Pictures do not do this ring justice: I just received the ring and it truly is beautiful. Thank you. It is always a little tricky ordering something online. You are never sure if the pictures are going to match up to the final product. Well, I would have to say the online pictures do not do this ring justice. I am very happy with it and I know my girlfriend (soon to be fiancé) will love it as well.
Drew, Central, SC - September, 2009
Sustainable methods: It is beautiful! I love your attention to details when it comes to sustainable methods. I trust your policies on human rights are consistent with your claims. It has been a pleasure dealing with you on this most important purchase. I'm sure she'll say yes!
Steve, Metamora, MI – August 2009
Exactly what I pictured!: The rings arrived right on time, and they are spectacular. Exactly what I pictured! Thank you so much. I'm sure she will love them. I'd also like to send a thank you to your company for putting so much thought and responsible action into offering ethical diamond diamonds and recycled precious metals. It makes the gift that much more meaningful to us. We're both globally minded geologists, and I teach an environmental geology class every semester where I lecture on responsible living. Thanks to your company, I'm able to practice what I preach and smile a little bigger each time I see the ring on my beautiful wife-to-be's finger. Thanks so much and keep up the good work!!
Damon Ozark, MO – August 2009
Environmentally and socially ethical: The necklace is a hit! I'm not sure she has taken it off yet! It is beautiful and definitely lived up to its picture online. Thank you for the great service, and the hand written note! This has been a great experience and I think Brilliant Earth offers a great alternative to high pressure jewelry stores, while most importantly, being environmentally and socially ethical.
Calvin, Vancouver, BC – August 2009
Mother Earth in mind: I just wanted to let you know that I received the ring today. It is gorgeous and I can't wait to wear it on my wedding day next month! I'm so happy I found a beautiful ring that was made with our Mother Earth in mind. I feel good that I have a ring with a history, not a mystery.
Kimberly, Eugene, OR – August 2009
Choosing our diamond: We just wanted to say thank you for all of your help in choosing our diamond! We were so excited about Brilliant Earth and we loved all of the information that arrived with the stone. Before finding Brilliant Earth, I'd almost decided against diamonds all together since everyone else only uses the Kimberly Process for certification, and that was it! It just wasn't enough piece of mind for me. We couldn't be more pleased -- and the box it came in was so pretty I still have it out!!
Ginger and David, Woburn, MA – July 2009
Outstanding craftsmanship: The ring is absolutely beautiful. We received it yesterday and I immediately presented it to my wife who was speechless. It is everything she had hoped for. The pairing of the diamonds and sapphires is perfect. Same color, same clarity, same shine. Outstanding craftsmanship and superior customer service. I will definitely make Brilliant Earth the first stop when I look for jewelry in the future. Thank you for making my five year anniversary a success.
Morgan, Okinawa, Japan – July 2009
Unbelievable: I just opened the package and saw the ring. Words cannot even describe it. The ring is absolutely breath taking!!! Unbelievable. She is going to fall over when she sees this thing sparkle. Thank you so much. You guys did an absolutely outstanding job. I will recommend you guys to everyone I know with enthusiasm and confidence.
Douglas, Martha’s Vineyard - July 2009
An attitude of social responsibility: The ring arrived yesterday. It is beautiful, fits perfectly and I love it! The whole presentation was great, especially the little wooden box. I will enjoy wearing my ring all the more for knowing that Brilliant Earth operates in an ethical manner with an attitude of social responsibility. Thank you!
Lynne, Salem, NH – July 2009
Peace of mind: I just received the diamond, thank you! It's beautiful and exactly what I wanted. I really wanted to thank your company for helping me find not only a diamond that is conflict-free, but that is laser inscribed as Canadian. I first went to several diamond dealers and got three different answers when I requested a certified conflict free diamond from Canada. Being a skeptic, I decided to look further and I found your company on the web. I checked your references and even asked my jeweler to check your prices and certifications. He was very impressed and urged me to buy my diamond through you. He even said that your prices are very competitive. Then, when I called to figure out exactly which diamond to buy, your customer service representative was very helpful in helping me pick the right one. I really appreciate your company. I am happy that I will be able to look at my wedding band years from now and know exactly where it came from. Thanks for helping me and providing me peace of mind.
Beata, Chicago, IL – June 2009
An important piece of jewelry: We just received the rings - they ARE beautiful! Mine fits perfectly and looks great with my engagement ring. The box is also very attractive, and will look great in our wedding photos. Thank you very much for their quick arrival, and ultimately thank you for offering a responsible option for such an important piece of jewelry.
Michelle, Oakland, CA – June 2009
Human rights and environmental awareness: I wanted to say THANK YOU for my gorgeous engagement ring, the Platinum Bead-set Round Diamond Trellis. Your rings were the first ones we looked at two years ago and nothing else ever compared, both in regards to human rights and environmental awareness, as well as quality and design. We got engaged last night and I will be proud to wear my ring for life. A special thanks to Beth for meeting with us and teaching us everything we needed to know. We look forward to working with you more in the future.
Liz & Adam, Iowa City, IA – June 2009
It is BEAUTIFUL: I picked up the ring today. It is BEAUTIFUL. I appreciate all the help I received from Danielle in picking it out and customizing it. I don't know anything about diamond rings, I was very pleased with the ring and the fact that I was able to keep it all a secret from my girlfriend by picking it up at a FedEx location. I will definitely use you guys when it's time to shop for the wedding rings! There are many companies and jewelry stores that assume that just because a female is purchasing a diamond ring that she is purchasing it for herself. There are many same sex couples that purchase engagement rings for each other and I will highly recommend your company because of your professionalism and respect to ALL couples when making a purchase like this.
Jill, Cincinnati, OH – June 2009
Speechless: Just letting you know my earrings arrived. I love them! I can't think of a more appropriate description other than stunning! I think I'm actually speechless and that doesn't happen very often. What a fabulous company.
Desiree, Tuscon, AZ - May 2009
Green on the Inside: It arrived in the mail yesterday afternoon and it was everything we expected and more. Extremely beautiful and well done, also the little “Green on the Inside” gem on the inside of the band is an amazing extra touch that I know Michelle is going to LOVE! I wanted to thank you and everyone else at Brilliant Earth for all the patience and help that was provided and just commend the company on such a great business model along with amazing products. We were definitely a little nervous about ordering a ring without seeing it in person first and now I’m extremely glad that we decided to go with you guys.
Travis, Carlisle, PA – May 2009
Totally impressed: I just wanted to let you all know I received the ring. It is absolutely beautiful! It is exactly what I had hoped for and more. It fits perfectly. So far everyone that has seen it is totally impressed. The one thing that I notice the most is that the diamond is so perfect. Thank you so much for making this a wonderful experience and giving me a ring I can treasure forever. I will let you know when we are looking for wedding rings to match.
Andrea, Danville, VT – April 2009
We are so happy with the design and the quality: We received the ring yesterday and it is GORGEOUS! It is absolutely exactly what we were looking for, we are so happy with the design and the quality, it is just totally stunning. I will be sure to recommend you to everyone I know, and we will certainly be your customers again! I was so impressed with all the staff and the service I received. Great job!
Margaree, Keene, NH - April 2009
Making the world a better place: I just wanted to say thank you! My fiancé proposed this past weekend, and I couldn't have imagined a more beautiful ring. It fits perfectly, and I've already gotten so many comments on how beautiful and unique it is. Knowing that we actually helped make the word a better place by buying it just makes it the most perfect engagement ring I could ever dream of.
Elan, Silver Springs, MD – March 2009
Knocked my socks off!: I have received the ring and I cannot believe how beautiful it is!!!! I knew it would be, but seeing it for the first time just knocked my socks off! My fiancé is equally impressed. I am ever so glad that I chose Brilliant Earth to create my ring. I will definitely recommend you to everyone that I know, and we will be in touch with you to create our wedding rings. Thank you so very much!!!!
Tess, Toledo, OH – March 2009
Personal service and professionalism: First let me say how absolutely thrilled and superbly pleased I have been with everything that has transpired thus far. Your personal service and professionalism have been a wonderful treat. Second, I received the package today and let me tell you what…WOW! I absolutely love the ring! You were not kidding when you said it was stunning! I could not be happier with it. I think that my future fiancé will love it, and she would not have any other ring in the world. So thank you again for all that you have done, and I am certain that we will be ordering wedding bands from your company in the near future. Thanks for a great experience!
Lucas, Burlington, NC – March 2009
Extremely amazing: I just want to thank everyone at Brilliant Earth for the excellent job that you've all done. When I decided that I was going to propose to my girlfriend I knew right away that the diamond I would give her would be a conflict free Canadian diamond. I searched many places to find something that met all my needs and was amazed to find that you not only met my needs but greatly surpassed them. From using 100% recycled precious metals, to donating 5% of the profits, to even making the beautiful box that the ring comes in out of sustainable wood, your attention to important issues pleased and impressed me. Everyone that I communicated with, be it over the phone, through email or both, was extremely amazing. I was kept up to date and informed on the status of my ring. The ring itself is gorgeous, it looks even better than I imagined it, which is relieving when your spending a substantial amount of money on something that you don't see until it's delivered. All in all I'm extremely pleased with my purchase (and so is my new fiancé!) and I would recommend Brilliant Earth to anyone and everyone. Thanks again for the great service and the stunning ring!
-Darren, Ottowa, ON - February 2009
From generation to generation: Thanks again for all of your help. I picked the package up last night and to say that everything exceeded my expectations would be a gross understatement. When discussing the "ring situation" in casual conversation, my girlfriend has always said that the only thing she would want with a ring would be that it would be something she can pass down. When I saw what your company had crafted for me, I know, with confidence, that this expectation will be met. It makes me very happy to think that this may be passed down in my family from generation to generation and that it does carry with it not only a message of love but social responsibility. So without getting too terribly sentimental please pass on my most sincere gratitude to everybody that was involved with this.
-Alex, Reno, NV - January 2009
The ethical path our ring has traveled: I just received my order today. You're right, the ring is fantastic. Wow. It's very nice to hear from you and receive a hand written note in the box. I appreciate the personal touch to compliment the internet order. The materials in the package are great to have as well. You provide such complete transparency that I'm very well assured of the ethical path our ring has traveled. That combined with the quality of the ring makes me very happy with the purchase.
-Ryan, Eagan, MN – January 2009
Truly a work of art: We really love our ring! Not only is it beautifully crafted and unique, it was of foremost importance to us to know that our luxurious gift came from a legitimate source and was not created under inhumane circumstances nor did it sponsor any malicious crime or organizations. Not only is the does it sparkle with brilliance, it is truly a work of art that provides us also with a clean conscience. We had a local appraiser take a look at the ring when it was complete, and having gone to him previously with another stone, we knew he had a critical opinion. He told us the ring was extremely well set and a great value for the quality. We were all impressed to say the least! Your service is outstanding & we would highly recommend this to anyone looking for an ethical solution in the diamond industry.
-Kelly & Michael, Cupertino CA – January 2009
Our commitment to our environment and social responsibility: We received the rings today and they are wonderful. Thank you so much! We're very happy to have our rings not only symbolize our love for each other, but also our commitment to our environment and social responsibility. Thank you so much for making this possible!
-Russ, Montreal, QC – January 2009
The perfect rings for us: My husband and I are celebrating our 5th wedding anniversary on January 10th, and we bought the rings in honour of that event. When we got married, we wore plain silver rings for the "time being." Five years later, we're still wearing those rings. Then, last year I came across an ad for Brilliant Earth. I looked at your wedding bands and the information about Brilliant Earth, and fell in love! We are trying to be more environmentally responsible in our living. I knew they were the perfect rings for us, especially with our first "landmark" anniversary coming up. So, thank you, Brilliant Earth, for what you are doing and may you be blessed in 2009!
-Sarah, British Columbia, Canada – January 2009
Brilliant Earth has exceeded my expectations - it's gorgeous!: We received the ring yesterday and it is absolutely stunning! It is a bit nerve-racking to order something so expensive on the internet without actually seeing it, but Brilliant Earth has exceeded my expectations. It's gorgeous! My new fiancé and I are both environmental scientists and we were really happy to discover Brilliant Earth on the net as it is really difficult to find a jeweler which uses recycled gold. It's perfect for me as a person who cares so deeply about the environment but still wants to feel a bit like a princess! Thank you so much!
-Erin Montreal, QC - December 2008
Ethical and environmentally friendly jewelry: The pendant is great! It's very beautiful and I know it will make my girlfriend very happy. Thank you for giving me a way to give my girlfriend beautiful jewelry in an ethical, environmentally friendly way. I will definitely buy jewelry from your website again.
-Graeme St. Catharine's, ON - December 2008
The Chocó Pendant is beautiful!: I got the Chocó Pendant this morning! I was so pleasantly surprised! It is very beautiful and the packaging is beautiful. This was my first order from Brilliant Earth, but its been so great and easy. I know I'll be back for more things! Happy Holidays!
-Ali Missoula, MT - December 2008
Fits great and looks even better!: I received the ring today! It fits great and looks even better! I am so happy with the service I received from Brilliant Earth and have been recommending you to all of my environmentally and socially conscious friends. I found Brilliant Earth to offer so much information about non-conflict issues. The website is also interactive and attractive. Good for you! Thanks again and have a great holiday season.
-Sean Turnersville, NJ - November 2008
Let love win! Let love win!: I can't even begin to thank you for making this possible!! My day was so gloomy until I got your email about the ring showing up - it was clearly a sign! I picked up the ring from you, went home, and then took Massimo to the "No On 8" candlelight vigil at San Francisco City Hall, which is the spot where gay marriage first took place. There were 2000 people there, and I pulled some strings and got called up as the last speaker - and to Massimo's surprise I spoke of hope and a bright tomorrow. And I said "16,000 LGBT couples have already been married in this state - let's make it 16,001. And so, I would like to ask my partner Massimo if he would marry me" - and I got down on one knee and pulled out the ring and he was shocked and couldn't believe it, and kissed me and said "Yes" into the microphone in front of this huge crowd that was chanting "Let love win! Let love win!" while we kissed. It was very moving and emotional, and people came up to us afterward and said that this was so inspiring and so lovely. Really what they needed to know is that no matter what bigotry exists, love will win - even if it takes little setbacks now and then. We called our parents and brothers and sisters from the street, and our calls kept getting interrupted by people walking by and wishing us health and happiness. Then we went out for a drink and some people bought us a bottle of champagne - it was just a lovely evening.
Massimo LOVED his ring!!
-Barak, San Francisco, CA - November 2008
Environmentally sensible: I received the package. The ring is beautiful and I'm very happy with everything. The process of ordering and calling to have questions answered by your staff went smoothly. I am glad I purchased a conflict free diamond from an environmentally sensible company such as Brilliant Earth. Thank you for your company's sincerity and dedication to helping clients, it makes all the difference.
-Dustin Ames, IA - October 2008
The ring is just flat out perfect: Even if we had a million dollars to spend on this occasion, we would still go with the ring we found through you...especially because of your company's ethical and environmental standards along with the way you give back to people in Africa. Plus, the ring is just flat out perfect for Michelle. I'm sure she'll fall in love with it just like she did when we first fell for one another in a forest underneath the moon.
-Joshua, Seattle, WA - October 2008
Beautiful work & ethical materials: We got them this morning - they're gorgeous! Beautiful work, thanks so much. Hopefully someday more people will realize the importance of reclaimed and ethical materials for jewelry, but until that happens, we're glad there are places like you filling in that niche!! Also, as a graphic designer, I've got to say that's nice packaging, and very lovely printed materials too! And that wooden box - wow! Thanks again!
-Dawn & Cliff, Cedar Rapids, IA - October 2008
Wow-factor: YAY! I got the ring today at work. It's absolutely perfect! I love it! It's the right width, thickness, sparkle, wow-factor, you name it. It's both outrageous and subtle at the same time. Thank you for the beautiful design and craftsmanship. Love love love it!
-Kristin, San Francisco, CA - September 2008
Thoughtful touches: I received the earrings last Friday. Thank you so much for making sure they got here before our anniversary, which is tomorrow. They look fantastic and I'm sure she will absolutely love them. I also really appreciated the way they were packaged with the thoughtful touches like the personal note, the wood box and jewelry cleaner and the way the certificates were presented. All very classy!
-William, Ottowa, ON - September 2008
She loves the sapphire: Nathalie and I have received the rings and they're fantastic! Thank you so much for your work, you've been an absolute pleasure to deal with. Nathalie has been wearing her engagement ring and showing it to friends who all agree it's perfect for her. She loves the sapphire, it's a really beautiful ring and just what she deserves! It's really been worth the wait and we'll cherish them forever. We're both really pleased that we found you to make our rings.
-James, UK - September 2008
Exactly the ring I was searching for: I would like to express my warmest gratitude to Brilliant Earth for making the acquisition of an absolutely stunning engagement ring an exciting and stress-free experience. After visiting many jewelers and repeating the same discussions over and over I was finding that I was not going to get what I was looking for and be ultimately happy with the purchase. Brilliant Earth has provided exactly the ring I was searching for and furthermore, created a piece that is not only of exceptional craftsmanship but one that I was satisfied to acquire. Being cognizant of sustainability, societal ethics and environmental issues we all face these days, I can rest assured this ring reflects those values I hold. I've already recommended Brilliant Earth to several friends. Thank you for making this purchase a memorable one.
-James, Princeton, NJ - August 2008
The ring is just absolutely stunning!: Thank you, thank you, thank you!!! The quality of service is well beyond what I've expected and the ring is just absolutely stunning! I will definitely be back when it comes time for the wedding bands and have already begun to highly recommend you! Thanks again and wish me luck!
-Donald, British Columbia, Canada - August 2008
Truly wonderful and inspiring: My fiance purchased my ring from Brilliant Earth and I just wanted to let you know how incredibly pleased we both are with the ring! It's the white gold with two sapphires and a diamond. Not only is it beautiful, but it's a ring I am extremely proud to wear. Thank you so much for what you do; I recommend you to everyone I meet who inquires after my ring. Your company is truly wonderful and inspiring.
-Christine - July 2008
Conflict free and certified: I have never been so satisfied from buying something online as I am now. This has been the most pleasant experience I have had. The diamond is absolutely gorgeous and it is exactly what I thought it would be. Your customer service is the best I have experiences. The support staff is courteous, prompt, and they are helpful. You really understand the concern of your customers and you treat us like we are more than just that. The diamonds have proper certificates, that most jewelry stores lack to deliver. The fact that it is conflict free and certified is phenomenal. I am so glad that I took a chance and purchased something so expensive online. I love how simple, secure, and high quality your products are. I am certainly going to purchase my wedding bands from this site in the future. I will recommend this site to all of my friends and I will only buy my diamond jewelry from here. Thank you.
-Justin, Friedends, PA - July 2008
Jewelry that we can feel responsible about: The rings arrived this morning and look beautiful. I can't wait for my fiance to see them later this evening. We used Brilliant Earth for my engagement ring, as well, and have been so happy with your customer service, attention to detail, and commitment to the environment and social issues. We will certainly use your company again in the future for other jewelry that we can feel responsible about.
-Leslie, Cambridge, MA - June 2008
Such a great experience: I just wanted to say thank you soooo much for all your help throughout the entire process of searching for and purchasing an engagement ring. The diamond and the Seacrest setting are absolutely beautiful. My fiancé is sooooo excited about the ring and said that if she had choice of which ring to choose she would have picked the exact same one. You have been so helpful and informative and shopping with Brilliant Earth has been such a great experience. I was a little hesitant to purchase a ring without seeing it but it worked out so well. We will be shopping for our wedding bands with you guys in the near future but until then, thank you again so much and have a wonderful summer!
-Joshua, Arcadia, CA - June 2008
Thanks for offering conflict free diamonds: I've received the pendant and it's beautiful, and my wife loves it. Thanks again for expediting everything and for offering conflict free diamonds and jewelry. I'll certainly recommend Brilliant Earth to my friends and family in the future.
-Michael, New York - May 2008
A beautiful electric diamond in such a perfect setting: As promised I am letting you know that the diamond engagement ring just arrived this morning. I must tell you....that having just turned 50 I have purchased a few diamonds over the years, including some with the much touted "Hearts of Fire" diamonds. But when I took this ring into the sunlight for the first time....I surprisingly started to tear up for I have never ever seen such a beautiful electric diamond in such a perfect setting. Picturing how the thousands of times I will see this ring on the hand of my Reina as we grow old together....words cannot adequately express the emotions I am feeling...
-Brian, Coronado, CA - May 2008
A beautiful graduation gift: I did receive the pendant last week, and it was *beautiful*...I couldn't be happier with it! It's a graduation gift for a friend of mine...she should be receiving it tomorrow. I think she'll be as thrilled as I was with it!
-Sue, Toronto, ON - May 2008
We found the whole on-line process to be a breeze: I just wanted to let you know that my fiance and I are thrilled with the engagement ring - the appraisal was even better than we had hoped and we're constantly hearing positive remarks on the ring. Also, we were extremely happy with the customer service we received and found the whole on-line process to be a breeze. Be assured that whenever we see raised eyebrows after saying we bought the ring on-line, we are quick to promote your website & company as a whole. Thanks again. From a happy customer.
-Heidi, Alberta, Canada - April 2008
It shows that there are better ways of doing things: I'm writing to fill you in on the news: I proposed to her and she said "yes"! And she loves the ring. She loves how it looks and how it sparkles, and also, we both love the fact that we feel so good about (for me) buying it and (for her) wearing it forever. It shows there are better ways of doing things--we don't have to continue the same business practices that have been handed to us over the generations. We can do it better, and that brings me a measure of hope.
-Alex, Washington, DC - April 2008
The environment means a lot to us and so does our commitment: The ring is beautiful we love it!! It is perfect! It was exactly what we were looking for. We are planning on buying my engagement ring and wedding band from Brilliant Earth, I am happy to say that we were looking for something environmentally responsible and we found it. The environment means a lot to us and so does our commitment to each other we are glad that we are able to have both. Once again thank you so much!
-Kelly, Toronto, ON - April 2008
Socially responsible and eco-friendly sapphire rings: I want to thank you for offering something different in so many ways. When I began looking for engagement rings I steered clear of the ordinary "engagement" rings. I knew that I wanted something different and so I started looking at sapphires. Blue has always been one of my favorite colors and so I thought why not. When I came across your website I was pleasantly surprised to find not only sapphire rings but elegant ones that are socially responsible and eco-friendly!!!! I showed the ring to my boyfriend and to make a long story short, it is now on my finger. Thank you so much for making the ring of my dreams! I hope to carry the socially responsible, eco-friendly theme into our wedding and marriage.
-Hannah, Denver, CO - April 2008
She couldn't have been happier when I told her about your company.: Everything went perfectly with the proposal and she couldn't have been happier when I told her all about your company. Thanks again for all your help. The gem on the inside really made it special as well.
-Bo, Omaha, NE - April 2008
Floored by the ring: I just wanted to let you know that I proposed yesterday and she said yes! While neither the question nor the answer came as a surprise (we did design the ring together, after all), she was absolutely floored by the ring. She'd seen the CADs, but I didn't show her the final product until I popped the question and she was speechless. It fits her finger perfectly and looks even better on her hand than it did by itself. Besides that, I also feel great about knowing the origin of the diamond and that I helped support such a responsible company. We really couldn't be happier. Thank you and all of your staff so much.
-Stephen, Los Angeles, CA - March 2008
Designing the perfect ring: I can't thank you all (and especially Beth L.) enough for your help in designing and creating the perfect ring for my fiancee. Beth was wonderful to work with, patient, instructive and empowering, and I couldn't have been more pleased with the entire experience. Meredith absolutely loves the ring, and refuses to take it off. Her only complaint is that I proposed to her while we were on vacation and away from our friends so she has no one to show it off to. Yesterday she even threatened to start going up to random people on the street and asking "Do you want to see my ring?" Which, while slightly embarrassing, is a good sign.
-Aden, San Francisco, CA - March 2008
Love the antique scroll ring: Just wanted to let you know that the ring is truly stunning and beautiful and that my finance absolutely loves it! Thank you again for your help in picking it out, she really loves the antique scroll ring and we look forward to talking to you again in a few months when we pick out wedding bands from brilliant earth.
-Somanna, Raleigh, NC – March 2008
Beyond my wildest expectations: First of all, I want to say that my ring goes beyond my wildest expectations!! I absolutely LOVE it! It is silly to say, but it was such a childhood dream that has come true to have the perfect ring, and now it is on my finger... thank you!! It fits beautifully, and I love it to death! I cant stop looking at it! Thanks again, it was a pleasure working with you and I will be recommending you to everyone I know!
-Bethany, San Francisco, CA – March 2008
Brilliant Earth has been the best company I've dealt with: I got the ring bright and early this morning! I've got to tell you, out of all the people I've dealt with in planning my small elopement the customer service at Brilliant Earth has been excellent and the best company I've dealt with. It's nice to know there are still companies out there putting effort into customer service and able to deliver it too. I appreciate being able to talk to someone on the phone to order, having the invoice sent right away without asking, how quickly the order was filled, another email to inform it was being shipped and the quick delivery.
-Jaimi, Yorktown Heights, NY - February 2008
Totally and utterly pleased: I picked up the Ring after work today @ FedEx. It is so beautiful. I am totally and utterly pleased. I know my girlfriend will absolutely love it. Thank you so very much I will definitely purchase the wedding bands from you guys as well.
-Justin, Roswell, GA - February 2008
Thrilled: I am thrilled. The ring is beautiful and the cleaning product and beautiful wood box are an added bonus. Now I will just have to resist wearing the ring for a few months until my wedding.
-Sarah - New York, NY - February 2008
Absolutely Stunning: The ring is absolutely stunning! I can't stop looking at it! Now I just can't wait to give it to her. I really appreciate your help with the purchase and I will definitely look to Brilliant Earth for my future jewelry needs. Please pass my compliments on to the production team as well for such a beautiful creation.
-Gavin, Middlesex, NJ - February 2008
Patience, authenticity and no-pressure atmosphere: Joe and I just wanted to thank you for your help yesterday in selecting our engagement ring. We appreciated your patience and authenticity, and the no-pressure atmosphere. You helped make the (potentially daunting) experience into something wonderfully positive that we will always remember, and are very appreciative of. Many Thanks.
-Mary and Joe, Half Moon Bay, CA - January 2008
These earrings will always have more meaning for me than their twinkle: My earrings arrived today and they are exquisite; better than I had dared imagine. As you all seem so invested in the quality of your product and, more importantly, the context of it, I wanted to share this with you. I had ear surgery at the beginning of November that didn't go as well as hoped, and I ended up in bed for almost a month and a half. At Christmas time, I got a ludicrously generous monetary gift from my grandparents, with explicit instructions that I should spend it all on something really special for myself. I thought about it for a long time, and came to the conclusion that earrings would be a particularly hopeful, symbolic gift to myself. As I put them on today, I couldn't wipe the grin off my face - it was a wise choice. These earrings will always have more meaning for me than their twinkle. I will recommend you to anyone who will listen, and if I am ever lucky enough to be in a position to buy jewelry again, I know where I'll go.
-Anna, Toronto, ON - January 2008
Everything that we dreamed: I am delighted to tell you that I received the engagement ring last night. The ring is breathtaking and far exceeded my expectations. My visit with Eric in San Francisco was truly the highlight of my and my fiancee's week long trip. I am telling everyone who will listen about the mission and quality of Brilliant Earth. Thank you so much for making this most important moment in my and my fiancee's life everything that we dreamed.
-Howard, New York, NY - January 2008
Truly the most beautiful: I just got the ring and it is gorgeous. I'm so glad I ordered through you. I saw a lot of rings this week and this truly is the most beautiful. Thank you for getting it to me so quickly. I really appreciate what you guys did to make it happen.
-David, Abilene, TX - January 2008
Such personalized and effective customer service: Thanks so much for the help. I never expected such personalized and effective customer service. Brilliant Earth is a great company and I really appreciate all that you did to help me prepare for proposing to my fiance. This weekend went great, without a hitch. The ring is beautiful and everyone that has seen it loves it.
-Jason, Burke, VA - December 2007
Making a part of my dream come true: An absolutely spectacular ring. Angela said "Yes". Thank you Brilliant Earth for making a part of my dream come true.
-Todd, Sunnyside, NY - December 2007
Included overnight shipping and savings by buying online: The ring is absolutely fantastic! I was very pleased to do business with Brilliant Earth, particularly the customer support, included overnight shipping, and saving over $200 in taxes by buying online (I know avoiding taxes is horribly unromantic, but think of the dinner out I can buy with that). Thank you and everyone there for your help.
-Russ, Arlington, VA - December 2007
The customer experience down pat: I just wanted to let you know I have a big smile on my face as I read your email. You and your company have the customer experience down pat. I'm thrilled so far, and I haven't even received any product yet!
-Thomas, Huntington, NY - December 2007
Even prettier in person: I received the ring yesterday and it is even prettier in person. I think she is going to love it. Thanks for all of your help.
-Maria, Seattle, WA - November 2007
We didn't have to compromise a thing: The rings are perfect. They are the right size, they are comfortable, and they are beautiful. The look even better than they did online. I sincerely appreciate the excellent customer service. After we placed the order, I called to check on it. The people on the phone seemed organized and pleasant. I appreciated the email to check on delivery and the hand written note in the package. There aren't many jewelers who think the way that your company does. Wedding rings are intended to symbolize the love we share. I was unwilling to say my vows with a ring that I wasn't proud of. We assumed that we would have to make some compromises to make this happen, in terms of choice, quality, or customer service. Fortunately we didn't have to compromise a thing. Thank you so much!
-Katherine, Gainesville, FL - November 2007
Ability to maintain more reasonable prices for a higher quality product: I received the diamond today and it is beautiful. Its has been a pleasure purchasing from Brilliant Earth. I was impressed at your ability to maintain prices that are much more reasonable for a higher quality product than the local stores and of course also at the ethics of the company.
-Dan, Nova Scotia, Canada - November 2007
The perfect spirit to represent our relationship: Thank you so much for the care you have taken. And even more thank you for creating and sustaining Brilliant Earth. My future fiance and I both love the ring. She especially has had a powerful response. And as we are in a long distance relationship, shopping for the ring online was the perfect way for us to find an engagement ring. For me the ring with its attention to all the ethical details gives me great pride and pleasure. For both of us, this ring embodies the perfect spirit to represent our relationship. We will undoubtedly be contacting you later for rings of the wedding variety.
-Jay, Washington, PA - November 2007
Very impressed with the certifications: We are very happy with the earrings, very impressed with the certifications and thrilled with the quality of diamonds! I'm glad your company exists and I thank you and everyone there for the excellent service.
-Joe and Kathe, Nassawadox,VA - October 2007
Help, service and quality of product: We have the ring back. It is absolutely gorgeous. I would like to thank you for your help, service and quality of product. The ring was appraised for considerably more than what I paid. I was also very happy with the service and prompt responses to concerns and subsequent repair. I would be happy to recommend you to anyone.
-David, Ontario, Canada - October 2007
Now I can give a gift not only with love, but also with a clear conscience: I received the ring yesterday. It's beautiful - exactly what I was looking for. I have a job working with African refugees, and recently had a number of orphans from Sierra Leone stay at my home. Hearing their stories about losing family and friends as a result of the diamond trade only reinforced my decision to buy from Brilliant Earth. Now I can give a gift not only with love, but also with a clear conscience. Thank you.
-Brent, Spokane, WA - October 2007
Unique, beautiful, stunning and gorgeous: It's almost an understatement to say that my engagement ring is beautiful. I work in an industry where my hands are always on display and my clients never fail to comment on how 'unique', 'beautiful', 'stunning', and 'gorgeous' my ring is… even when they are bejeweled from head to toe. The awe inspiring ring is also made that much more impressive by the consciousness of the company. I am constantly singing your praises and it is always met with appreciation as I work in San Francisco where jewelry with a conscience is applauded. To top it all off, the honesty and non-aggressive approach with which Eric conducted our personalized ring shopping experience solidified our decision to buy our wedding bands and any and all future fine jewelry purchases from Brilliant Earth.
-Elaine and Roger, San Francisco, CA - October 2007
Incredibly easy to order over the internet: Thanks again for all of your help. You have made it incredibly easy to order such an expensive item over the internet.
-Chris, Toronto, ON - September 2007
Wedding ring goes perfectly with the engagement ring: The ring is beautiful. She loves it and it goes perfectly with the engagement ring (which I also bought from Brilliant Earth), and we both feel good about choosing an environmentally and socially responsible ring.
-Edward, Englewood, CO - September 2007
Communication and expedited work: Thank you so much for all of your help, both you and Brilliant Earth have been wonderful! I cannot express how much your communication and the expedited work means to me (and my soon-to-be fiancée! Tomorrow is actually the day I am going to propose). Brilliant Earth is a wonderful company and produces beautiful rings--not to mention that the diamonds are conflict-free (A very big deal to both Giselda and myself)! Thank you for all of your help and you can count on return business from me.
-Christian, Binghamton, NY - September 2007
Ring is stunning: The ring is stunning, and I am so happy. Thank you!
-Michael, Boulder, CO - September, 2007
Making at least one part of our wedding plans easy: The ring is gorgeous just as I had every confidence that it would be. Thank you all for your help and for making at least one part of our wedding plans easy and exactly how we wanted. I have referred many of my friends to you guys.
-Ryan, Port Jefferson, NY - August 2007
Delicate Craftsmanship: I received the ring and it is absolutely beautiful. It is exactly what I was looking for and I am very impressed with the delicate craftsmanship. It was very important to us to purchase wedding bands from an environmentally and socially responsible company. Thank you and everyone at Brilliant Earth for all you do. I will definitely spread the word. Wishing you much success!
-Maegan, Arlington, VA - August 2007
Resizing - happy with the service and quality: Thank you very much for entertaining our resizing escapades. We are very happy with the service and quality. We will be purchasing more from you in the future.
-Brian, Knoxville, TN - August 2007
New Faith in the Beauty of Jewelry: I don't wear much jewelry and even had to be convinced that an engagement ring was something I wanted. But Jason, with the help of your company, erased all fears and installed new faith for me in the beauty of jewelry. It was difficult to capture my feelings on the subject in a way that made picking a ring easy. And so I closed my eyes and hoped for the best. When I opened my eyes, I saw the most beautiful and sparkly diamond in a setting I couldn't have designed better to fit my own finger. Not only does your company uphold important standards and ethics, but they also did an incredible job with my ring. I love it so much and haven't taken it off my finger since I put it on a week ago in Niagara Falls. Yes, I love Jason and the significance of the ring of course, but the piece of jewelry alone is, well, Brilliant.
-Emily and Jason, New York, NY - July 2007
Earth friendly, classy product: We received the rings today. They are beautiful and fit perfectly. Thanks for an earth friendly, classy product.
-Christine and Steven, San Francisco, CA – July 2007
Absolutely gorgeous: I got the ring today & it is absolutely GORGEOUS! I love it! I spent the afternoon showing it off at work and bragging about how fabulous Brilliant Earth is. Many thanks!
-Monie, North Bend, OR – July 2007
A truly pleasant experience: The ring is beautiful. The sapphire is perfect. I have thoroughly enjoyed partnering with Brilliant Earth in this endeavor - you folks have truly made this a pleasant experience. I'll send you a photo of our Paris engagement! Thanks so much.
-Justin, Natick, MA – July 2007
Prompt delivery: The ring is absolutely beautiful. I am very pleased with the ring and the prompt delivery. I am popping the "big' question this evening. Thank you!
-Shawn, Lincoln, NE – July 2007
Adding some benefit to the world: The ring is gorgeous. Thank you so much for the whole process. I learned a lot and am proud of the ring, not only for its beauty but for the small part it might have in adding some benefit to the industry and the world. I will definitely be talking you and Brilliant Earth up quite a bit as I tell the story over the next few weeks, months, years. Thanks again.
-Randy, San Francisco, CA - July 2007
I admire your company: We received the order and the pendant really is beautiful. I admire your company's business model and commitment to human rights and sustainability.
-Pat, Durham, NC – June 2007
Even more dazzling thank I expected: I'm so excited--we LOVE the rings! Mine is even more dazzling than I expected. There are 2 more diamonds than the ring in the picture had. A lovely bonus...I just love it. I'm ready to wear it now, but I'm going to wait until the ceremony. July 4th at 1:30. I'm counting the days. Thank you again for being there in the business and being there as Beth giving great customer service. I will spread the word.
-Janel, Turlock, CA – June 2007
Incredibly beautiful as well as socially responsible: Finally got my hands on the ring today - it's absolutely stunning. I didn't have an incredible amount of money to spend, but thanks to you guys at Brilliant Earth I was able to get a diamond that is incredibly beautiful as well as socially and environmentally responsible. Thanks again-expect to hear from us when it comes time to shop for wedding bands!
-Wyn, Denton, TX – June 2007
Professionalism and great customer service: The rings are perfect. Thank you very much for your professionalism and great customer service. We will definitely contact you again for any future jewelry needs and recommend you to our friends. Thanks again.
-Rebecca and Kevin, San Francisco, CA – June 2007
Forever satisfied and grateful: Thank you for all of your help and a beautiful ring. Thank you also for offering such socially and environmentally friendly jewelry. I know that I don't do enough, but I'll be forever satisfied and grateful that such a meaningful representation of commitment was made with the welfare of others and our planet taken into sincere consideration.
-Aaron, Woodland Hills, CA – June 2007
Saved the day: First, let me just thank you for how amazing everything worked out. After hearing what I went through, and how you "saved the day," Erin was extremely grateful for your product and accommodations. Thanks Again!
-TJ, Durham, NC – May 2007
Helped make our marriage special: I got the ring, and I love it!!! Thank you for your work.You have helped make our marriage special.
-Anna, Gainesville, FL – May 2007
Sapphire ring was a huge hit: Great news, the sapphire ring arrived and it was a huge hit with Chrissie - I could tell because she kept looking at her hand the rest of the evening. It is indeed a beautiful piece of work and we are delighted. Thanks so very much!
-Tom, Texas – May 2007
Highly recommend your company: We got the ring this morning. It has a very comfortable fit and is very elegant and beautiful and, of course, very unique with this beautiful yellow sapphire. Please say thank you to the designer who worked on it. The pave and milgrain work is excellent. And thank you for your patience working with me. I could not believe Australian sapphires can be so beautiful and vibrant until I saw the sapphires you showed me. Highly recommend your company.
-Maria, San Francisco, CA – May 2007
She said it was just "perfect": The ring is awesome, and she said she couldn't have picked a better one herself. She liked that it was conflict free, and we will likely be back on the site for wedding bands. She said it was just "perfect". My brother, and others, were surprised I got a ring online but I think it was just perfect for me as it made the decision so much easier. I really liked the way the web site never timed out on you, and always let you dwell on a page for however long it took for me to consider the options.
-Mike, Chicago, IL – April 2007
Keep up the good work: The ring arrived safely, it looked great and most importantly, she liked it very much. We have done more research on your company and we are impressed and supportive of what you two are doing. Keep up the good work.
-Corey & Meghan, Colorado, April 2007
Superior customer service: The fact that you offer conflict free diamond jewelry attracted us to your company, your superior customer service will keep us coming back. We can't thank you enough for making the entire buying experience smooth, easy and fun! The ring and setting are absolutely gorgeous, please know that we will definitely recommend Brilliant Earth to our friends and family.
-Jeff & Shannah, New Jersey, April 2007
The ring is literally breathtaking: You made a truly frightening prospect, that of choosing and purchasing the right ring, simple and easy. Your attention and promptness to all of my questions, from the very basic, to the mundane, to the nitty gritty, was confident, informative, comforting, and professional. I never once felt pressure from you in pace or cost. My initial uneasiness about doing all of this online was eased by your return policy and even your extension of the time period for me due to my travel plans. But of course, I can see why you have such a liberal return policy - the ring is literally breathtaking. And the fact that Brilliant Earth is so socially and environmentally responsible makes indulgence feel even better.
-Jason, Seattle, WA – March 2007
The earrings made a special day even more so: They arrived on Friday morning, just in time to be smuggled away in a hospital bag as a reward for mom on the birth of our first child (Saturday afternoon). I can't thank you guys enough. They truly made a special day even more so. And they're beautiful!
-Brian, Seattle, WA – March 2007
Canadian diamonds are just fantastic: Thanks a lot for the ring and the excellent service. The ethical aspect of your business and the Canadian diamonds are just fantastic. I don't know how you could have it any other way.
-John, Toronto, Ontario Canada – March 2007
An easy, comfortable, and responsible transaction: I want to let you know that I received the ring about an hour ago. It's absolutely beautiful! I also want to thank you for making this an easy and comfortable transaction as well as a socially and environmentally responsible one. Thanks so much!
-Gary, Connecticut – February 2007
Great site and service: I received the ring the other day and was extremely happy with it. It is quite gorgeous and I can't wait to give it to my girlfriend. I think she is going to be very impressed. I was a bit nervous dealing with such a big and important purchase online, but you made it pretty easy. Great site and service.
-Brent, Ontario, Canada – February 2007
I did not feel comfortable ordering from anyone else...: I am extremely glad that a company like yours exists. I did not feel comfortable ordering from anyone else, and I was absolutely thrilled to see that not only did you use only conflict free diamonds, but you also used only eco-friendly gold and platinum. I've recommended a number of my friends to your site. And, the piece with the black hand print and tear-shaped diamond in the middle is gorgeous.
-Mike, Silver Spring, MD – February 2007
A pleasurable experience and all so easy!: We received the rings yesterday. They are beautiful! I want to thank you for your all of your help and personal attention. We have had such a pleasurable experience working with you and will absolutely be recommending Brilliant Earth to anyone who is looking for jewelry. We look forward to doing more business with you in the future and we feel so lucky that we came across your website and you share that same commitment to socially and ethically responsible diamond practices as we do. Thank you again for all your help and advice in making everything so easy!
-Andy and Emily, San Rafael, CA – February 2007
Impressed with the service, quality, and diamonds: Thanks again so much. I was really impressed with your wonderful customer service, the quality of the ring, and your conflict-free diamonds. I will refer you guys and buy again in the future.
-David, Cambridge, MA – February 2007
I couldn't be happier!: I received the ring today. I am absolutely thrilled with how the ring turned out. I could not be happier. I appreciate the revisions that you went through to make sure the ring matched what I wanted. I am so excited to give her the ring... I will be sure to recommend your services to any of my friends in the jewelry market.
-Chris, San Francisco, CA – February 2007
Our diamond is clear and conflict free: People comment on our ring saying it is so clear! I know my wife really likes it. We especially like that it is conflict free and comes from Canada since my wife is Canadian. Thanks again and keep up the good work!
-William, Louisville, KY – February 2007
A lovely diamond and sapphire: The rings have been received and they are gorgeous! I can't thank you enough for your helpful suggestions and great customer service. The diamond is sooo sparkly and the sapphire looks like the deep blue sea. The gold wave setting is really lovely (and provides great protection for the stones!) I guess all that's left is for me to propose-- that should happen on Valentine's Day! If she says yes, I will invite her to get our wedding bands from Brilliant Earth...
-Diane, Virginia – February 2007
An incredible setting: Wow! The ring is beautiful, I've shown it to all my co-workers and they love it. The setting is something incredible! Thanks again for helping me pick this out... I'm off to propose this weekend and I'm pretty confident that she'll love the ring.
-Teddy, Austin, TX – January 2007
The love of my life will be wearing a spectacular, conflict-free ring!: I got the ring yesterday morning. The diamond is spectacular and much better than I could have imagined! The setting is fabulous as well. You guys did a fantastic job. I showed the ring to my housemates and coworkers and they all love it. I know that my girlfriend will too! Thank you so much. I take pride in knowing that the love of my life will be wearing a ring free of violence and corruption.
-Richard, Seattle, WA – January 2007
Principles which we are proud to support: Rob and I received the ring yesterday. It is absolutely, perfectly, stunning! Thank you so much for answering and enduring all our questions several times over, and being all around helpful. The ring holds a lot of meaning for us given that the diamond is Canadian, that it is conflict-free, and uses renewable resources. Those are principles which we are proud to support and which make the ring unique. I couldn't believe it when Rob found your website, and I was excited to see that a company like yours exists.
-Rita, Washington DC – January 2007
It means a great deal to me: I received the package and the ring is perfect!!! Thank you so much for your help, and for getting the ring here so fast. It means a great deal to me.
-Casey, Seattle, WA – January 2007
So stunning!: I just wanted to let you know that I am absolutely delighted with the ring that Owen presented to me on Christmas morning; It is so stunning I can't help but look at it every few minutes! Owen has nothing but praise for you...
-Veronica, Belfast, UK – January 2007
Beautiful custom ring: I just wanted to let you know that my fiance proposed last night with the amazing ring you guys made for us- it is more beautiful than we expected, and it is so special to know it was a design that we half dreamed up and you made real. (The design was inspired by a celtic ring in a gift catalog we looked at the day we decided to marry- your version is more stunning!) Knowing that it was specially and humanely made makes it all the more precious.
-Cara, Colorado – January 2007
Thank you for being a responsible retailer: I just received the earrings, and they are beautiful! They are exactly what I had in mind, and conflict free! Also, thanks for being a responsible diamond retailer and including all the paperwork indicating the origin of these stones in the package. I will be recommending you to all my friends and family.
-Joe, Cambridge, MA – December 2006
Astonished by the ring!: My wife just let me know she received the ring and was astonished at how beautiful it is! We're very impressed with your work. I will definitely be a repeat customer :)
-Mike, California – December 2006
You made it seem like I was the only one: I just wanted to thank you for the outstanding job on the ring. I'm pretty sure I wasn't your only customer this season, but you made it seem as though I was and the quality of the ring and diamond was the greatest. My fiancée has complimented me (and indirectly you) on the ring almost hourly since she got it yesterday morning.
Beware, I'm pretty sure you'll be hearing from me again.
-Zeke, Madison, Wisconsin – December 2006
Happy to do business with you: My fiancée was blown away by the ring; she loves it, and all her friends think it's amazing. I think you guys run a top shelf operation and I was very happy to do business with you.
-Jason, Vancouver, Canada – December 2006
First time: This is a first for my wife. I've resisted buying diamonds and gold for the very reasons that Brilliant Earth exists.
-Oliver, Woodside, California – December 2006
A nice purchasing experience: We got the ring this morning. It couldn't possibly be any more perfect. By the time we found Brilliant Earth we were almost ready to give up. Your ability to understand what we wanted and accommodate all of our requests made it a really nice purchasing experience. We will recommend you to all of our friends.
-Nick, Cambridge, MA – December 2006
The big day!: The ring arrived yesterday and is beautiful and perfect. Thank you so very much. The big day is Christmas day....
-Owen, Northern Ireland, UK – December 2006
Pledge my love without worrying: The ring is better than I imagined. Thank you for being part of such a great company. I appreciate the ability to pledge my love without worrying about the means by which the diamond was obtained.
-Jesse, Nevada – November 2006
Website helpful for amateurs: Thanks for starting what looks like a really great company... I had been looking for a company with Brilliant Earth's good conscience aspect. I was a bit hesitant to shop for something so important on-line, but the website allowed a total amateur like me to get comfortable with the diamond "four Cs" for as long as I wished.
-Oren, San Francisco, CA – November 2006
Pleased with speed, accuracy, quality: I received my order today! It is beautiful! I am very pleased with your speed, accuracy and quality of product. I will be sure to pass Brilliant Earth's name on to everyone I know and I look forward to doing business with you in the future.
-Kevin, Iowa – November 2006
Exquisite diamond and sapphire engagement ring: I wanted to say a huge thank you for your exquisite work on my diamond and sapphire engagement ring! When my fiance told me the story behind the ring, and all the love and care that went into it, I cried. It is such a beautiful ring, and something that I will treasure all the more because it is not only sustainable and gorgeous, but one of a kind!
-Anna, Florida – October 2006
The earrings are stunning!: I just wanted to thank you for everything -- the earrings are just stunning and my partner loves them! She has been wearing them for the past couple of weeks now and can't get over how beautiful they are. They are also even more meaningful to her because of the fact that that the stones are conflict-free.
-Howell, Atlanta, GA – October 2006
The product sold itself: Again, thank you for all your help! Brilliant Earth has an excellent web site which was more useful than many of the sales reps I spoke with. The people at Brilliant Earth that I spoke with were all refreshingly candid. However, I ultimately chose Brilliant Earth because the "product" sold itself.
-Andreas, Minnesota – October 2006
Easy and stress free: The ring looks great. We will be looking for bands in the next few months. Which will be ordered through you. Once again thank you for making this so easy and stress free.
-Josh, Richmond, VA – September 2006
The Ring!: I received the ring. It is so amazing! It is more wonderful than I ever imagined. Thank you for all your hard work and dedication. You all at Brilliant Earth have made my Diamond buying experience a true joy.
-Nick, Florida – August 2006
She loves that the diamond is Canadian, and no dirt was tossed to obtain the gold: Thank you for the fine service in helping me obtain what turned out to be the "ideal ring" -- Jane's words, though the sentiment is shared. Things went great in -- except for the hail and freezing rain during our backpacking in Jasper. If my digital camera didn't decide it couldn't turn on, I certainly would be forwarding you photographs. We both greatly appreciate your efforts to deliver the ring on short notice and generally make the decisions and ultimate investment smooth and easy. Jane loves the ring, especially that the diamond is Canadian; and that no dirt was tossed to obtain the gold is nice too. Many thanks to both of you!
-Bryan, New York - August 2006
She'll definitely appreciate the conflict-free part of it: I got the ring. It looks absolutely beautiful, thank you so much. I know she will love it very much and she will definitely appreciate the conflict-free and ecofriendly part of it. Thanks again, and let me know if there is any consumer feedback so other people can know what a great job y'all do.
-Patrick, Texas - August 2006
Thanks for making all this come together on a tight deadline: The ring arrived last Wednesday morning; 3 hours later it was on Jen's finger – she loves the ring. The casters did a great job and the diamond is absolutely beautiful. Thank you so much for your help in making all this come together on a tight deadline. Thanks again for everything. Best wishes,
-Andrew, Montana – July 2006
Impressed and pleased about the socially responsible aspect: I just wanted to let you know that my new fiancé really likes the ring -- we are both really happy with it. She was also impressed and pleased about the socially responsible aspect. Thanks again for your help, and I wish you continued success with Brilliant Earth.
-Lars, Ontario,Canada – July 2006
A complete success: I just wanted to thank you for all your help.........the ring is exactly what i wanted and a complete success!!...
-Jessica, San Francisco – June 2006
Conscience and Customer Service: What impressed me most about Brilliant Earth was the "two C's": conscience and customer service. Their commitment to conflict free diamonds from Canada allows consumers to distance themselves from environmental and political disasters in third world countries. Additionally, Beth was supportive with questions and concerns I had, and her enthusiasm was in stark contrast to my interactions with local jewelers. My fiancé was thrilled with the beauty of the ring and I'm thrilled to have worked with Brilliant Earth.
-Greg, Boston, MA – May 2006
Thanks so much: I received the ring today and it's beautiful. I wanted to say a special thank you for all the help you've given, especially with the ring size situation. I appreciate the inclusion of the ring guard. Hopefully it will not be necessary. Thanks so much again for your courtesy. I have to say, even though I found you on the internet and never met you via a brick and mortar store, you're kindness and professionalism made buying such an important purchase extremely comfortable.
-Angel, Lyndhurst, New Jersey – May 2006
The custom workmanship was beautiful: My wife loved the custom pendant! It was great working with your designer – and my apologies to her for being so picky about everything…she was very patient! My wife and I were very excited about your mission and she's told all of her friends about the conflict free diamonds. Thanks for all of your help!
-Anonymous May 2006
She loves it!: Thank you SO MUCH for the ring and for helping me out so much....I proposed as planned last weekend and she said yes. We are both sooooo happy. It is fantastic. She LOVES the ring - her favorite thing is that it is conflict free (she tells everyone about the fact that it is conflict free and that that is her favorite thing) anyway, it could not have been better!, thank you so much!
-Mark, Chicago, IL – April 2006
You have 5 stars in my book!: The engagement ring arrived on my desk this morning - it is beautiful! My hands were shaking a bit from my excitement. I'm going to propose to my girlfriend this weekend and I know she's going to love it, especially since the diamond is conflict free. I can't wait to see the look on her face.
-Dave, Milton, MA – February 2006
Your company ROCKS!: The earrings are FANTASTIC. just stunning!! And my wife thinks so too. Yep, I couldn't help myself so I took her out to dinner this weekend and gave them to her!! Needless to say, she was blown away!
-Steve, Worcester, MA – January 2006
Great service, great product, great company – thanks!: I wanted to let you know I just received the conflict-free diamond earrings that you sent, and they are just beautiful. I'm going to surprise my wife this weekend (she's expecting with our first child). Thanks so much for helping me with this process. All the best.
-Michael, New York, NY – December 2005

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Customer Letters