Our non-commissioned jewelry experts are here to help, and will respond quickly to any questions you may have! Fill out the email form or contact us using one of the other methods below.
Please use the form below or call us at 1.800.691.0952 to schedule your personalized one hour visit with a jewelry specialist in our San Francisco showroom. We recommend you make your appointment at least three business days in advance.
Located near Union Square in downtown San Francisco, our showroom is an elegant and serene environment to privately view our collection. Our jewelry specialists are here to offer everything from technical gemstone expertise to explaining our ethical practices to full custom design. Knowing your gem or diamond preferences beforehand is exceptionally helpful, as each visit is personally tailored to you. Our ultimate goal is to provide you with the guidance and information you need to find the perfect ethical origin jewelry.
We'd love to hear about your experience at Brilliant Earth! Please email us at email@example.com with your feedback or photos.
The ring is absolutely beautiful. I am very pleased with the ring and the prompt delivery. I am popping the "big' question this evening. Thank you!
-Shawn, Lincoln, NE – July 2007
The ring is gorgeous. Thank you so much for the whole process. I learned a lot and am proud of the ring, not only for its beauty but for the small part it might have in adding some benefit to the industry and the world. I will definitely be talking you and Brilliant Earth up quite a bit as I tell the story over the next few weeks, months, years. Thanks again.
-Randy, San Francisco, CA - July 2007
We received the order and the pendant really is beautiful. I admire your company's business model and commitment to human rights and sustainability.
-Pat, Durham, NC – June 2007
I'm so excited--we LOVE the rings! Mine is even more dazzling than I expected. There are 2 more diamonds than the ring in the picture had. A lovely bonus...I just love it. I'm ready to wear it now, but I'm going to wait until the ceremony. July 4th at 1:30. I'm counting the days. Thank you again for being there in the business and being there as Beth giving great customer service. I will spread the word.
-Janel, Turlock, CA – June 2007
Finally got my hands on the ring today - it's absolutely stunning. I didn't have an incredible amount of money to spend, but thanks to you guys at Brilliant Earth I was able to get a diamond that is incredibly beautiful as well as socially and environmentally responsible. Thanks again-expect to hear from us when it comes time to shop for wedding bands!
-Wyn, Denton, TX – June 2007
The rings are perfect. Thank you very much for your professionalism and great customer service. We will definitely contact you again for any future jewelry needs and recommend you to our friends. Thanks again.
-Rebecca and Kevin, San Francisco, CA – June 2007
Thank you for all of your help and a beautiful ring. Thank you also for offering such socially and environmentally friendly jewelry. I know that I don't do enough, but I'll be forever satisfied and grateful that such a meaningful representation of commitment was made with the welfare of others and our planet taken into sincere consideration.
-Aaron, Woodland Hills, CA – June 2007
First, let me just thank you for how amazing everything worked out. After hearing what I went through, and how you "saved the day," Erin was extremely grateful for your product and accommodations. Thanks Again!
-TJ, Durham, NC – May 2007
I got the ring, and I love it!!! Thank you for your work.You have helped make our marriage special.
-Anna, Gainesville, FL – May 2007
Great news, the sapphire ring arrived and it was a huge hit with Chrissie - I could tell because she kept looking at her hand the rest of the evening. It is indeed a beautiful piece of work and we are delighted. Thanks so very much!
-Tom, Texas – May 2007
We got the ring this morning. It has a very comfortable fit and is very elegant and beautiful and, of course, very unique with this beautiful yellow sapphire. Please say thank you to the designer who worked on it. The pave and milgrain work is excellent. And thank you for your patience working with me. I could not believe Australian sapphires can be so beautiful and vibrant until I saw the sapphires you showed me. Highly recommend your company.
-Maria, San Francisco, CA – May 2007
The ring is awesome, and she said she couldn't have picked a better one herself. She liked that it was conflict free, and we will likely be back on the site for wedding bands. She said it was just "perfect". My brother, and others, were surprised I got a ring online but I think it was just perfect for me as it made the decision so much easier. I really liked the way the web site never timed out on you, and always let you dwell on a page for however long it took for me to consider the options.
-Mike, Chicago, IL – April 2007
The ring arrived safely, it looked great and most importantly, she liked it very much. We have done more research on your company and we are impressed and supportive of what you two are doing. Keep up the good work.
-Corey & Meghan, Colorado, April 2007
The fact that you offer conflict free diamond jewelry attracted us to your company, your superior customer service will keep us coming back. We can't thank you enough for making the entire buying experience smooth, easy and fun! The ring and setting are absolutely gorgeous, please know that we will definitely recommend Brilliant Earth to our friends and family.
-Jeff & Shannah, New Jersey, April 2007
You made a truly frightening prospect, that of choosing and purchasing the right ring, simple and easy. Your attention and promptness to all of my questions, from the very basic, to the mundane, to the nitty gritty, was confident, informative, comforting, and professional. I never once felt pressure from you in pace or cost. My initial uneasiness about doing all of this online was eased by your return policy and even your extension of the time period for me due to my travel plans. But of course, I can see why you have such a liberal return policy - the ring is literally breathtaking. And the fact that Brilliant Earth is so socially and environmentally responsible makes indulgence feel even better.
-Jason, Seattle, WA – March 2007
They arrived on Friday morning, just in time to be smuggled away in a hospital bag as a reward for mom on the birth of our first child (Saturday afternoon). I can't thank you guys enough. They truly made a special day even more so. And they're beautiful!
-Brian, Seattle, WA – March 2007
Thanks a lot for the ring and the excellent service. The ethical aspect of your business and the Canadian diamonds are just fantastic. I don't know how you could have it any other way.
-John, Toronto, Ontario Canada – March 2007
I want to let you know that I received the ring about an hour ago. It's absolutely beautiful! I also want to thank you for making this an easy and comfortable transaction as well as a socially and environmentally responsible one. Thanks so much!
-Gary, Connecticut – February 2007
I received the ring the other day and was extremely happy with it. It is quite gorgeous and I can't wait to give it to my girlfriend. I think she is going to be very impressed. I was a bit nervous dealing with such a big and important purchase online, but you made it pretty easy. Great site and service.
-Brent, Ontario, Canada – February 2007
I am extremely glad that a company like yours exists. I did not feel comfortable ordering from anyone else, and I was absolutely thrilled to see that not only did you use only conflict free diamonds, but you also used only eco-friendly gold and platinum. I've recommended a number of my friends to your site. And, the piece with the black hand print and tear-shaped diamond in the middle is gorgeous.
-Mike, Silver Spring, MD – February 2007
We received the rings yesterday. They are beautiful! I want to thank you for your all of your help and personal attention. We have had such a pleasurable experience working with you and will absolutely be recommending Brilliant Earth to anyone who is looking for jewelry. We look forward to doing more business with you in the future and we feel so lucky that we came across your website and you share that same commitment to socially and ethically responsible diamond practices as we do. Thank you again for all your help and advice in making everything so easy!
-Andy and Emily, San Rafael, CA – February 2007
Thanks again so much. I was really impressed with your wonderful customer service, the quality of the ring, and your conflict-free diamonds. I will refer you guys and buy again in the future.
-David, Cambridge, MA – February 2007
I received the ring today. I am absolutely thrilled with how the ring turned out. I could not be happier. I appreciate the revisions that you went through to make sure the ring matched what I wanted. I am so excited to give her the ring... I will be sure to recommend your services to any of my friends in the jewelry market.
-Chris, San Francisco, CA – February 2007
People comment on our ring saying it is so clear! I know my wife really likes it. We especially like that it is conflict free and comes from Canada since my wife is Canadian. Thanks again and keep up the good work!
-William, Louisville, KY – February 2007
The rings have been received and they are gorgeous! I can't thank you enough for your helpful suggestions and great customer service. The diamond is sooo sparkly and the sapphire looks like the deep blue sea. The gold wave setting is really lovely (and provides great protection for the stones!) I guess all that's left is for me to propose-- that should happen on Valentine's Day! If she says yes, I will invite her to get our wedding bands from Brilliant Earth...
-Diane, Virginia – February 2007
Wow! The ring is beautiful, I've shown it to all my co-workers and they love it. The setting is something incredible! Thanks again for helping me pick this out... I'm off to propose this weekend and I'm pretty confident that she'll love the ring.
-Teddy, Austin, TX – January 2007
I got the ring yesterday morning. The diamond is spectacular and much better than I could have imagined! The setting is fabulous as well. You guys did a fantastic job. I showed the ring to my housemates and coworkers and they all love it. I know that my girlfriend will too! Thank you so much. I take pride in knowing that the love of my life will be wearing a ring free of violence and corruption.
-Richard, Seattle, WA – January 2007
Rob and I received the ring yesterday. It is absolutely, perfectly, stunning! Thank you so much for answering and enduring all our questions several times over, and being all around helpful. The ring holds a lot of meaning for us given that the diamond is Canadian, that it is conflict-free, and uses renewable resources. Those are principles which we are proud to support and which make the ring unique. I couldn't believe it when Rob found your website, and I was excited to see that a company like yours exists.
-Rita, Washington DC – January 2007
I received the package and the ring is perfect!!! Thank you so much for your help, and for getting the ring here so fast. It means a great deal to me.
-Casey, Seattle, WA – January 2007
I just wanted to let you know that I am absolutely delighted with the ring that Owen presented to me on Christmas morning; It is so stunning I can't help but look at it every few minutes! Owen has nothing but praise for you...
-Veronica, Belfast, UK – January 2007