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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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WILLOW DIAMOND RING

Really Impressed

Let me just say that I am really impressed. The rings look amazing!!! You guys rock. Thank you so much for emailing me back every time I had a question. Thanks again!!

Phillip, Fletcher, NC – May 2012

WILLOW DIAMOND RING

Quality and Craftsmanship

The ring is absolutely breathtaking to say the least. By far the most beautiful ring I've ever seen, the quality of your rings are incredible. I'll definitely be coming back to Brilliant Earth for the matching wedding band in a few months. I've spent the entire day showing the ring off to all my friends, everybody is impressed with the quality and craftsmanship that goes into your jewelry. Thank you again so much for all of the help you've provided, it will certainly make one woman very happy here shortly!

Micah, Raeford, NC – May 2012

WILLOW DIAMOND RING

Pleasant From Start to Finish

I learned of your company when originally searching for a way to buy responsibly via an article in the National Geographic web site and a short time later spoke with a friend that had purchased her rings through Brilliant Earth. Our few forays into jewelry stores were a complete turnoff in that our questions about sourcing were dismissed as naïve or we were nauseated by the promotion of the ‘wow’ factor and constantly pushed in some of the larger stores. Anyway, thank you for offering a pleasant experience from start to finish.

Kirk, Front Royal, VA – May 2012

WILLOW DIAMOND RING

Top Recommendation

We received the rings today and they are BEAUTIFUL!! Thanks so much to you and your team for all the help throughout this process. It has been a real pleasure working with you, and Brilliant Earth will always be my top recommendation for anyone looking for anything jewelry related. And of course if we ever need anything in the future we'll be sure to be in touch.

Noah, Sherman Oaks, CA – May 2012

WILLOW DIAMOND RING

Went out of your way

Oh my goodness this is the most precious wedding band I have ever laid my eyes on. So perfect in every respect! I can’t get over how dainty and sweet it is. You have been so great and so helpful through this process. You totally went out of your way and I felt so comfortable ordering this ring all the way across the country because of you! Thank you so much!

Christina, Albany, NY – April 2012

WILLOW DIAMOND RING

Made all of this so easy

Ring is AMAZING we both love it so much. I will be ordering the matching wedding band as soon as I can, and have already recommended your company to my sister’s future fiancé. It’s a stunner, and I love that it is comprised of ethically-sourced diamonds and recycled gold. Thank you for all of your help, you have made all of this so easy and your expertise and recommendations made a perfect ring for me – I will definitely be contacting you soon to order the wedding band!

Erin, San Diego, CA – April 2012

Diamond is especially stellar

The rings have arrived and I am validated on many levels that I made the right choice choosing Brilliant Earth. That diamond is especially stellar; the sparkle on it is just perfect. And the gemstones look excellent with platinum. I haven't stopped holding them; good thing our wedding is just a month and a half away. Thanks so much for all your assistance in making our designs happen!

Jessica, Rapid City, SD – April 2012

Looks like it was meant for me

The ring is stunning, and I cannot take my eyes off of it. It was so much fun telling everyone the story of picking it out, and emailing/calling you guys a million times with all of my questions, and looking at pictures over and over again, imagining what it would look like on my hand. Thank you for making this purchase as simple and painless and as fun as can be-we appreciate it immensely. The ring fits perfect, and, as much as it sounds kind of grandiose to say, looks like it was meant for me...STILL cannot believe that it is mine. Even prouder to tell everyone that yes, it is conflict-free...which is very important to me. That, in combination with the facts that it was very reasonably priced, and honestly one of the most unique engagement rings I have ever seen, make me happier than you can imagine with my decision to buy an engagement ring online, which I was originally hesitant about. Thank you again, a million times over. I would gladly recommend Brilliant Earth to anyone, hands down some of the best customer service around. I look forward to continuing to work with you all in the future.

Dawn, Chicago, IL – March 2012

Unique and gorgeous

The ring is absolutely BEAUTIFUL! I can't stop looking at it! Any anxieties I've had through the custom design process are totally put to rest--it really is perfect, not only in the design but also in the way it fits my hand. I've already received a ton of comments on how unique and gorgeous it is. Thank you so, so much for being so helpful through this process and really making the effort to understand and achieve what I was looking for. Brilliant Earth is going to be getting a lot of free advertising from me! Thanks again--I'm so very grateful to you for helping me get the ring I wanted. I'm only sad that I have to take it in to get appraised for insurance--I don't want it off my finger for one minute!

Kate, Reno, NV – March 2012

She will definitely love it

I received the rings and they are amazing..she will definitely love it. I appreciate all your effort and send my big thanks to your team!

Ismail, Ontario, Canada – March 2012


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