Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.

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Showing 81-90 of 298 items

Customer service was A+

The ring arrived yesterday, and it is the perfect fit! Thank you all so much for every part of this experience! The customer service was A+ from the first phone call to the resizing. My girl could not be happier (nor could I) as the ring is beautiful. We won't hesitate to mention Brilliant Earth to friends who ask about engagement rings.

Steve and Kate, York, ME – September 2011
Took my breath away

I received the ring today and have to say that it immediately took my breath away. And I am a guy! It really is beautiful. My girl absolutely loves it. The hardest part now will be to wait till December to wear it. Thank you for your assistance with everything. I will recommend this company to anyone.

Robert, Kalisof, AK – September 2011
I couldn't be happier

FedEx just delivered the package from Brilliant Earth with my ring, and I wanted to let you know a couple things. Firstly, it's perfect. It fits just right. Secondly, it's SO shiny! You guys did a truly fabulous job and I couldn't be happier! Thank you so much for your support and making this process so easy from start to finish. You remain one of my favorite companies, and I can only hope I can sprinkle my partner with gifts of jewelry from your company!!

Jaime, Colrain, MA – September 2011
Gorgeously crafted

Our wedding bands came this morning, and just as promised, I could not be happier with them. They are gorgeously crafted and fit perfectly!

I want to thank Brilliant Earth for helping us get them on such short notice. I continue to be impressed, not only with Brilliant Earth's mission statement, but also with your customer service. Thanks again!

Jeni, Aurora, CO – August 2011
Always meant for me

I have always wanted a blue sapphire wedding ring - my grandmother had blue sapphire rings, and it's my birth stone. It’s also the color of my mom, sister, and grandmother’s eyes. It has so much sentimental value to me, that when my fiancée was down on one knee, looking up at me with this ring in his hand, I felt like my world was complete. It is the most beautiful ring I have ever seen. I will cherish this ring for the rest of my life; it encompasses who I am, as if it was always meant for me. Much love and thanks!

Erin, Houston, TX – August 2011
Gorgeous ring

I knew I had found the right guy, and he knew that he had found the right company to help us make our dreams come true. The engagement ring on my finger is the most stunning piece of jewelry I have ever seen! He custom-designed the ring to make sure it was everything I could ever want, and he has had nothing but good things to say about the customer service at Brilliant Earth. How they helped him through the process. We are so excited that we were able to make our commitment to our future with such a special and heartfelt piece of jewelry. It was our first concern to ensure that the stones we chose were ethically sourced and that we stayed true to our environmentally friendly lifestyle. I am very proud to wear this symbol of our love knowing that it has caused no one pain, and I am always eager to explain to people where it came from and why we believe in what you do. Thank you for this gorgeous ring and for making it clear that beautiful jewelry does not need to be cruel and wasteful!

Lindsay and Andrew, State College, PA – August 2011
Absolutely beautiful!

I just received my custom wedding band last night, and it is absolutely beautiful! I am so happy that I decided to go with a wedding band contoured to my engagement ring - absolutely no regrets!

I want to thank Brilliant Earth for the quick responses and for patiently walking me through the whole custom process.

Connie, Ottawa, ON – July 2011
Timeless rings

We received our rings in Oregon today, and everyone loves them! I was literally stunned by their beauty when I saw them. My mother thinks they are timeless rings and will always be considered beautiful. I couldn't be happier with this purchase.

Jennifer, Newark, CA – July 2011
Great customer service!

Brilliant Earth has great customer service! They have friendly sales representatives that respond quickly to communications and do their best to make the experience great. If you want earth conscious jewelry with great people, this is the company to pick!

Zach, Indianapolis, IN – July 2011
Fantastic craftsmanship and salesmanship

I ordered an engagement ring from Brilliant Earth and could not be happier with my experience, what a wonderful company! The ordering process was smooth and efficient and I immediately spoke to someone to complete my order. They notified me when work on the ring started and when it shipped, as well as followed up with me when it arrived. Each time I got an email or phone call, it was not scripted - the emails were written by the people, not simply copied and pasted. I really appreciated this aspect of the experience. Finally, the ring itself is beautiful - exactly what I wanted. We feel wonderful about it. The craftsmanship and sales representatives were both fantastic. Love it!

Aaron, Somerville, MA – July 2011

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Customer Letters

Customer service was A+

Took my breath away

I couldn't be happier

Gorgeously crafted

Always meant for me

Gorgeous ring

Absolutely beautiful!

Timeless rings

Great customer service!

Fantastic craftsmanship and salesmanship

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