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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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A big moment in my life

I received the ring earlier this morning. I want to say that it's absolutely gorgeous!! Thank you for all of your help with such a big moment in my life, from deciding the perfect ring for my budget to sending it to me a little earlier than I expected. I won't forget it. I will be sure to both use Brilliant Earth in the future and recommend your services to others.

Michael, Astoria, NY – November 2010

LOVE

LOVE. That is the only word to describe how I feel about my ring!! My fiancé decided to go with Brilliant Earth after researching your mission statement and talking with a customer service representative. He said that the representative was very helpful and even followed up to make sure he received the ring and that the piece was exactly what he was expecting. I love the ring so much, and I told my fiancé that if it's possible I will love it more every day to come. Thank you for making this experience a special one!!

Amanda, Fayetteville, AR – November 2010

Conflict free and ethically sourced

My fiancé proposed this morning and presented me with the most gorgeous ring I have ever seen! It is infinitely more beautiful than I imagined, which is saying a lot! I am absolutely thrilled! My friends and colleagues' mouths were agape at the sight of it and I was so thrilled to tell them how he proposed, of course, but just as excited to tell them it's conflict free and ethically sourced from Brilliant Earth. I feel good about wearing this ring and feel fantastic about the ease of working with Brilliant Earth. I will definitely be contacting you in a few months to select our wedding rings. Seriously, from the bottom of my heart, thank you!

Anne, Washington DC – November 2010

Donations to Africa

My Jewelry Specialist, Danielle, did a wonderful job advising me on the best choices for type, size, quality, and settings. She didn't always promote the most expensive, but recommended the best solution according to my requirements. The ring arrived on time, and looked exactly as expected! Conflict free and made from recycled metals - they track every stone, and they donate some of their profits to Africa. And to top it all they package the rings in sustainably harvested New Zealand Rimu wood! I would highly recommend Brilliant Earth!

Martin, San Jose, CA – October 2010

Absolutely Brilliant

I just got it, and I'm so ecstatic! The ring is really what I think Jennifer will love. The diamond is absolutely brilliant. I'm going to have a hard time waiting a week to give it to her. Thank you so much for all the help. I'll let you know what Jennifer says, and we will probably be in contact soon when we are ready for wedding rings!

Aaron, Maine – October 2010

An innovative company

When my fiancée and I first began to talk about rings, I told him I'd be happy with anything but hoped it would be conflict free. He proposed to me with a beautiful ring from Brilliant Earth! It's perfect and the diamond is gorgeous. Brilliant Earth sent a certificate of ethical origin, with detailed information about the mine's environmental protection practices, labor and safety practices, and community programs. We decided to purchase our wedding bands from Brilliant Earth as well, and through every step of the process the customer service was extremely professional, kind, and personal. I had the chance to visit the San Francisco showroom, which was comfortable and intimate. Our bands arrived yesterday and I can't wait for my fiancé and I to wear them! It feels great to know that our purchases support ethical and environmentally conscious practices, not to mention a unique and innovative company.

Rebecca, Colorado Springs, CO – September 2010

The craftsmanship is wonderful

The rings just arrived! The craftsmanship is wonderful. She's going to love the antique look. The diamond is amazingly brilliant, and looks a lot bigger than I imagined. You did a wonderful job! Even the presentation box, cleaner and documentation truly make this a gift with Brilliant Earth class. I'm going to present it to her on Monday, exactly two years since we were matched on eHarmony. I really appreciate the social responsibility of your product and thank you for that commitment. It was an important decision for us when looking for something lasting like this. Again, thank you for the wonderful product.

Mike, Atlanta, GA – September 2010

Ethical labor practices

If you care about ethical labor practices, the environment, good customer service, and fast, reliable shipping, you should support Brilliant Earth. It's just the right thing to do! I was originally drawn to Brilliant Earth when I was searching online for conflict-free sapphires. I was worried about supporting the diamond industry and its unethical practices, but I still wanted a gift that my girlfriend could look at everyday. Once I did the research, Brilliant Earth was the best company I could find. Throw in the customer service and there's no question- this company is awesome! Customer service is very important to me. The website is easy to navigate, and it's informative. I was able to chat with a team member online, while I learned about Brilliant Earth's practices in the jewelry world. I also spoke on the phone with a team member. He offered to email me pictures of the gems because I was skeptical about purchasing online and stayed in touch with me throughout the entire process. Everyone was friendly, nice, and in a pleasant mood. They even shipped the ring earlier than I expected. They understand that we, as customers, are involving them in an important moment, and their enthusiasm goes a long way. The ring is exactly what I wanted, and the feeling that goes along with purchasing it at a company like Brilliant Earth makes it even better!

Nick, Ohio – September 2010

Amazingly brilliant

The metal work is wonderful! She's going to love the antique look. The diamond is amazingly brilliant. The Brilliant Earth employees did a wonderful job! Even the presentation box, cleaner, and documentation was put together with class. I really appreciate the social responsibility of the product and thank you for that commitment. It was an important decision for us when looking for something lasting like this. Again, thank you for the wonderful product. After Monday, I will want to publish my praises of BE to my social networks.

Mike Chu, Atlanta, GA – August 2010

I can't wait to give it to her!

What else can I say, the ring is incredible! It's absolutely stunning, and more beautiful and perfect looking that I had imagined. I have been to a dozen different jewelers in the last few months and nothing I saw in those shops came even close to the brilliance of the ring I bought from you guys. Thank you so much for all your advice and help. I love the ring, the box, and the whole package. I can't wait to give it to her! I hope she loves it as much as I do.

Chris, Ohio – August 2010

Your customer service was outstanding

I received my ring today and it is perfect! Thank you one hundred times over for working closely with me and being understanding throughout the entire process. I would suggest Brilliant Earth to anyone. I support what you all are doing to aid in blood diamond issues and support the beautiful work that Brilliant Earth creates. I would suggest Brilliant Earth to anyone. I support what you all are doing to aid in blood diamond issues and support the beautiful work that Brilliant Earth creates. Your customer service was outstanding, and I very much appreciate your willingness to promptly answer all my questions. Thank you ever so much! I look forward to many years of continued loyalty to your company. In no way could I be more pleased.

April, Colorado Springs, CO – July 2010

Our 25th wedding anniversary

The ring is absolutely beautiful, and I love it! It was the right choice for us. Thank you so much for helping us commemorate our 25th wedding anniversary with such a special keepsake. Please pass along our sentiments to the Brilliant Earth team as well.

Pamela, Canton, MI – July 2010

High social and ethical standards

Our experience with Brilliant Earth was wonderful. Their website is easy to navigate, and the photos for each ring are detailed enough to get an excellent idea of their products. Browsing the website was a great way to narrow down our ring selections for our in-person appointment. As far as customer service is concerned, it was exceptional – our ring specialist was both incredibly helpful, informative, and able to answer all the questions we had. She made ordering our wedding rings and my engagement ring very easy. We are very happy Brilliant Earth customers. It's a company that offers both attractive and fine quality jewelry that also meets our high social and ethical standards.

Heather, San Jose, CA – June 2010

We found the perfect rings

My fiancé and I bought our wedding bands and engagement ring at Brilliant Earth. The customer service was simply amazing and the rings are just as perfect. The service could not have been more professional, punctual, caring and committed. What I thought was going to be a tedious and even painful process was surprisingly enjoyable and even inspiring, especially given Brilliant Earth's commitment to conflict free, socially just mining, diamonds and metals. My fiancé and I were so grateful for the patient, kind, professional, knowledgeable assistance we received from Danielle. As a result, we found the perfect rings. We found Brilliant Earth by searching for conflict free diamonds. Their mission is inspiring and their commitment to conflict free diamonds and environmentally friendly jewelry is what the world needs. It made us feel even better about our purchase. The fact that Brilliant Earth employees are so committed to that mission makes them more committed to their customers. The quality and beauty of their products and reasonable prices makes Brilliant Earth a no-brainer.

Anthony, West Orange, NJ – June 2010

Incredibly beautiful

I just got the ring yesterday. It is incredibly beautiful! I am sure that my girlfriend will love it. I plan to give it to her while on vacation next month. I just wanted to take a moment to say how happy I am to have found Brilliant Earth, and how wonderful my buying experience was. Even from 3,000 miles away, I felt like you're number one goal was helping me find the perfect ring! And it was a purchase that I can feel good about. From the conflict-free diamond all the way down to the environmentally friendly packaging, you guys have thought of everything. Thank you so much for all of your help!

Kate, Newington CT- May 2010

Absolute best source of Canadian diamonds

We just wanted to let you know what an awesome experience we have had with Brilliant Earth. Bill purchased my engagement ring from you about 15 months ago - prior to that we had shopped for many months for the perfect diamond. Even though we live here in Canada we found your store to be the absolute best source of Canadian diamonds. The quality of the ring far exceeds any of the rings we looked at locally or on other websites and the price was far better than those as well. We recently started looking for wedding bands and I knew that I wanted my band to come from Brilliant Earth as well. I received my new band today and it is beautiful. It perfectly complements my engagement. Through all of our dealings with Brilliant Earth, the customer service has been outstanding. I always recommend your company to other people and I am always proud to say my ring comes from Brilliant Earth. I will definitely be a repeat customer! Thanks very much for the wonderful experience.

Sarah & Bill, Alberta, Canada - May 2010

Wonderful customer service

I just wanted to thank you for your wonderful customer service during the ordering of my engagement ring and wedding band set. You were courteous, considerate, and helpful. I was delighted by the quality of the rings, and my now-fiancé was stunned. She has gotten so many compliments and inquiries about the engagement ring, and was surprised I went to such length to get something different for her. Again, my thanks on a job well done!

Adrian, Panama City, FL – April 2010

The workmanship is exquisite

I just wanted to send a thank you for your help in choosing my dream ring! Tom proposed on Friday and it was so special and wonderful! When I could finally take my eyes off his to look at the ring, I was completely blown away by how gorgeous it was! It exceeded all of my expectations and I feel very spoiled! I've noticed both Tom and I seem to have trouble NOT staring at it! Aside from both of us being thrilled by how it came out, I've gotten such positive feedback from friends, who all adore it too. So I keep telling them about Brilliant Earth and your gorgeous and ethical products. Honestly, I couldn't be more thrilled with the ring. The stones are beautiful and the workmanship is exquisite! It truly surpassed all of my expectations. Thank you for your help in choosing it and for providing us with such excellent service and follow up. We both really appreciate the time that you and other staff members spent with us in person, over the phone, and via email. We'll definitely be back in touch when it's time to pick the wedding bands!

Julia, Arlington, VA – March 2010

To truly know the origin of a diamond

I just received the ring today and I love it. I just wanted to drop you a quick note to say thank you for your great work. I also wanted to thank you for your company's policy on fair trade metals and conflict free diamonds. I am the director of a faith based not for profit organization that has a work in Northern Uganda, and I have seen firsthand the devastation that conflict diamonds have brought to Africa. For a little while I had given up on the idea of even doing a diamond engagement ring, as it is nearly impossible to ever truly know the origin of a diamond. I wish there were more companies such as yours that cared about the people around the world more then they cared about the bottom line.

Greg, Allendale, NJ – March, 2010

Ethically-sourced materials

She said yes! The ring is stunning, just like you said. Prudence keeps saying how perfect the ring is for her, and has been telling friends and family that it's exactly the kind that she's always wanted. She's thrilled to no end about the ethically-sourced and conservation-friendly materials in every part of her ring. Thank you, thank you, and thank you to everyone at Brilliant Earth involved in this transaction. Please pass it along to everyone there. You'll definitely be hearing from us for future jewelry needs! We are your New Brilliant Earth "Lifers!"

Jason & Prudence Orlando, FL - March, 2010


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