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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.

Showing 10 of 323
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Even Better Than I’d Hoped For

The ring was delivered this morning and it is just perfect. It's even better than I’d hoped for. I want to thank you for your help and answering all of our questions and, generally, for being awesome at what you do. You guys did such an amazing job on this. If possible, please give the rest of your team a high-five for me.

Anthony, Flossmoor, IL – July 2012


She said yes!

She said "Yes!” Immediately. And cried. A lot. She just loves the ring and everything about and behind it. I am so happy that I chose your company.

Hansa, Bavaria, Germany – June 2012


Everything is perfect

We received the package and everything is perfect. The ring looks amazing and fits perfectly. She couldn't be happier. Thanks again for everything!!!

Billy, Beltsville, MD – June 2012


Definitely be repeat customers

We got our rings today and they fit perfectly! We are very pleased with the engraving! In short, our experience has been fantastic and we will definitely be repeat customers!

Amber and Stephen, Memphis, TN – June 2012


Made the purchase easy

I would like to tell you how impressed I am with Brilliant Earth. Everything was packaged perfectly and the ring looks fantastic. I am very happy with my purchase and I know she will be too. Thank you for keeping the lines of communication open - this makes everything less stressful and takes a load off my shoulders. You have been great, thank you for making the purchase easy.

Brian, Alberta, Canada – June 2012


Lifetime of Memories

I proposed on the steps at the Basilica of the Sacre Coeur which sits on the highest point in Paris. She said yes!!! She loves her ring and we are so glad that Brilliant Earth was a part of the lifetime of memories we made on our dream vacation. We appreciate your commitment to provide ethically sourced and sustainable jewelry - and it’s beautiful too!!

Christopher, Washington, D.C. – June 2012


Absolutely Beautiful

The ring is absolutely beautiful. It is just as I'd hoped it would be when I chose the diamond and the setting. It looks great in the wooden box, but it looks stunning on my fiancé's finger! Thanks to the Brilliant Earth crew for making the selection and purchase of the ring so easy. We’ll be buying her band from you as well when the time draws nearer. Thanks again!

Chris, Ontario, Canada – June 2012


So Pleased

I received the ring yesterday! It is perfect. My fiance got the matching engagement ring so we had to get this one for my wedding band! Thank you so much. We have been so pleased with both pieces of jewelry we have ordered from you and would recommend you in the future!

Kristine, Denver, CO – June 2012


Couldn’t be happier

It is perfect and so beautiful!! I have had some difficulty trying to find a band to match my engagement ring and this one is so unbelievably close. I couldn't be happier :) The box it came in and the cleaner are a pretty nice bonus too. Thank you so much for such fantastic and prompt customer service. I am beyond pleased. I will definitely be recommending Brilliant Earth to so many people and am sure this will not be my last purchase from there. Cannot say thank you enough!!

Jasmyn, Alberta, Canada - June 2012


Never Been More Pleased

I have never been more pleased with an online shopping experience. You have provided me better service than even local businesses that I can walk into and be face to face. Her engagement ring is beautiful and we can't wait to see the wedding band. Again thank you very much and look forward to doing more business with Brilliant Earth in the future.

Justin, Southampton, MA – May 2012

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