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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.

Showing 71-80 of 328 results
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The Ring Captures the Ideal Feeling of the Engagement

I received the ring and it is so much more than I expected. The perfectly reflected light from the ring captures the ideal feeling of the engagement and symbolizes the reflected love that my partner and I feel. There is an added dimension of connection felt and seen in the ring because it was mined with care, respect for human life, and the earth from which it comes. What a magnificent gift from the earth to us. Thank you for making this possible.

Curtis, O’Neals, CA – June 2012


Thank You for Your Assistance and Honesty

I wanted to thank you all for your assistance and honesty. When I first found Brilliant Earth online, I was so thankful because I wanted so much to partner with an organization like yours. Buying a ring has honestly been the biggest purchase of my life, and I wanted to make sure that I did not adversely affect anyone involved in the ring's production, from start to finish. For that reason and more, I sincerely appreciate your help. Everyone has gone above & beyond in providing information, pictures, and whatever I needed to make my decisions. Your service has secured my interest with your mission and business, and I hope to call on Brilliant Earth for future purchases, as well.

Stephen, Portland, OR – June 2012



Just wanted to say thank you to everyone at BE! I picked the ring up today and it is AMAZING! So beautiful. Just a big thank you for making the whole process a breeze and delivering quality jewelry. I'll always use and recommend BE in future, so excited!

Chase, Redwood City, CA – June 2012


Completely Pleasant Experience

I got the rings and they're perfect! Thank you so much for your help. We have, again, had another completely pleasant experience with you guys--thank you for making things so comfortable and easy!

Michael, Oklahoma City, OK – June 2012


Thank you, thank you!

I just opened my package from Brilliant Earth and I’m delighted! Your company’s excellence shines in every aspect. Thank you, thank you!

Lee, Birmingham, AL – July 2012


Even Better Than I’d Hoped For

The ring was delivered this morning and it is just perfect. It's even better than I’d hoped for. I want to thank you for your help and answering all of our questions and, generally, for being awesome at what you do. You guys did such an amazing job on this. If possible, please give the rest of your team a high-five for me.

Anthony, Flossmoor, IL – July 2012


She said yes!

She said "Yes!” Immediately. And cried. A lot. She just loves the ring and everything about and behind it. I am so happy that I chose your company.

Hansa, Bavaria, Germany – June 2012


Everything is perfect

We received the package and everything is perfect. The ring looks amazing and fits perfectly. She couldn't be happier. Thanks again for everything!!!

Billy, Beltsville, MD – June 2012


Definitely be repeat customers

We got our rings today and they fit perfectly! We are very pleased with the engraving! In short, our experience has been fantastic and we will definitely be repeat customers!

Amber and Stephen, Memphis, TN – June 2012


Made the purchase easy

I would like to tell you how impressed I am with Brilliant Earth. Everything was packaged perfectly and the ring looks fantastic. I am very happy with my purchase and I know she will be too. Thank you for keeping the lines of communication open - this makes everything less stressful and takes a load off my shoulders. You have been great, thank you for making the purchase easy.

Brian, Alberta, Canada – June 2012

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