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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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Ethical origin wedding rings

After accidentally flushing my wedding ring down the toilet in a sleep stupor one night, I came across Brilliant Earth while searching for ethical origin wedding rings. I made the decision never to buy a blood diamond. I was delighted to see the website and read about their mission and efforts to provide ethical origin, fair trade jewelry. The ring was here in an excellent amount of time, and it is absolutely beautiful! I could not be happier, and I feel so lucky to have gotten something so beautiful from such a great company.

Brandee, Fort Collins, CO – July 2011

Speechless

Brilliant Earth made our dreams come true! My fiancé and I really wanted to find diamonds and gold that we knew were conflict-free and ethically sourced. I contacted Brilliant Earth and Danielle was amazing from day one. She took my ideas for a custom designed ring and helped bring it all together. Brilliant Earth’s customer service is wonderful. The custom ring I purchased left my fiancé speechless and stunned because it is so beautiful! If you are looking for a special place to make your special ring for your special person, Brilliant Earth is a great choice!

Chad, Ventura, CA – June 2011

Proud to Support Brilliant Earth

I received the ring this afternoon and I am speechless. I have never seen a more beautiful ring! It's classy and yet it packs a punch...it's perfect for me and made beautifully! Your company embodies everything that my husband and I believe in, and we are proud to support Brilliant Earth. Thank you for mining the diamonds with both the worker’s, and the Earth’s, welfare in mind. And thank you for providing my ring at an affordable price! I am bedazzled, and from the bottom of my heart, I thank you.

Brandee, Fort Collins, CO – June 2011

Unmatched Customer Service

I received the ring and it is absolutely beautiful! Thank you all so much for your help throughout this process. We love all three rings we've bought from Brilliant Earth and will continue to support your company in the future. The combination of ethical jewelry and outstanding customer service is unmatched in the industry.

Alyssa, Akron, OH – June 2011

Expedited Service

I received the ring moments ago and it’s breathtaking, absolutely stunning! I want to thank everyone at Brilliant Earth for the help in getting my order expedited and delivered to me before my trip. And also for the pictures, they were extremely helpful, and for always being so responsive with everything. I love the ring and know she will, as well.

Jeff, Pasadena, CA – June 2011

Brilliant Earth for future purchases

I wanted to express my satisfaction with Brilliant Earth’s services and products! Recently, I worked with the Brilliant Earth staff to design an engagement ring. I barraged them with questions and thoughts throughout the process, and they responded with detailed explanations and showed great patience. I also appreciated the prompt email correspondence and sample pictures. The delivery time was even faster than estimated! I proposed the day I received the ring, and she said yes! We both love the ring and will definitely consider Brilliant Earth for future purchases.

Michael, Williamsberg, VA – May 2011

Beautiful, sturdy, designed well, and the correct size

I ordered a Brilliant Earth wedding ring after learning about them on Facebook. I live across the country from this business, but they made ordering easy. The customer service was great. They emailed me promptly when I finally decided on the perfect purchase and helped me to navigate all the design choices. They have so many great options - it's hard to choose! The ring is beautiful, sturdy, designed well, and the correct size. I would definitely order more jewelry from them because I love the high quality of their jewelry and their mission!

Geena, Douglassville, PA – May 2011

Recommending Brilliant Earth to everyone I know

My wife and I really appreciate the mission to sell ethical jewelry, and I was impressed with both the ease of ordering, and the professionalism I encountered at every stage of my experience. I will be recommending Brilliant Earth to everyone I know!

Nick, Oxford, OH – May 2011

Commitment to humans, as well as the earth

My ring is stunning! The quality of the ring is spectacular. I was fortunate enough to receive the complimentary Earth Day pendant, and it is simply gorgeous, as well. Brilliant Earth provides such an important service to jewelry customers. We have shied away from diamonds for a long time due to the mining and inhumane practices employed by too many companies. Thank you for your commitment to humans as well as the earth! We look forward to additional purchases from Brilliant Earth!

Parry and Judy, Ashville, OH – May 2011

Knowledgeable, patient, and extremely accommodating

I had been passively searching for an engagement ring for about a year and was weary of buying online. I felt the same when approaching buying a ring from Brilliant Earth, but the feeling didn't last long! After a month of research, I finally called. Brilliant Earth was incredibly knowledgeable, patient, and extremely accommodating. They helped me understand the nuances of selecting a ring and what to look for in a diamond. When the ring arrived, I was absolutely stunned. I have never seen a diamond as clear or that reflects light as perfectly as this diamond!

David, Tarpon Springs, FL – April 2011

Smooth and easy

Just wanted to say that I received the rings this morning, and they are absolutely gorgeous! Honestly, the tears started to flow the second I opened the little ring box – I’m a bit of a softy. The packaging is also really impressive. I love the ring box, certificates of origin, and jewelry cleaner! Thank you so much for making the purchase of an ethically sourced wedding ring so smooth and easy. You have been supportive and helpful every step of the way!

David, Fresno, CA – April 2011

Above environmental reproach

We received the pendant right on schedule, and it's absolutely perfect- exactly what I imagined for my daughter. The pendant is now hidden, waiting for her birthday. I know she'll love it! Your company is wonderful. It is fantastic to buy jewelry knowing that the source is above environmental reproach and that the welfare of the people who mine the gems is taken into account. This really means a lot to us. Dealing with you has been a pleasure!

Ruth, Brooklyn, NY – April 2011

A customer for life

I was attracted to Brilliant Earth's ethical practices in a world of blood diamonds. Once I started shopping, I was so impressed by the ability to pick the perfect ring for my taste! Your selection was outstanding and the ability to design one's own ring was a nice touch. Most importantly, Brilliant Earth truly shines in the customer service department. I have never had a company who cares about their customers so much. I am a customer for life! When people see the fire from my fiancé's ring and ask about it, the first words out of my mouth are Brilliantearth.com, followed by the ethical practices that brought me to this company in the first place.

Justin, Portland, OR – March 2011

The biggest moment of my life

I received my ring today, and elation is the word that comes to mind. It is perfect! Once again, thank you so much for your help for what is going to be the biggest moment of my life so far. I appreciate your efforts, and the ring looks amazing- even better than I had thought it would!

Jason, Edmonton, AB – March 2011

Philanthropic efforts to help African communities

The pendant was gorgeous! My girlfriend loves it, and hasn't taken it off. She was impressed with Brilliant Earth's conflict free diamonds and philanthropic efforts to help African communities that have been negatively affected by the diamond industry. Thank you for contacting me personally to let me know the pendant was shipped. It was a nice touch from the typical standard shipment letter most other businesses send to customers.

James, Fallon, NV- March 2011

Comfortable, professional and downright enjoyable

It looks amazing! I'm so excited, and I can't wait to give it to her. I'm looking forward to buying our wedding bands from Brilliant Earth as well. When the secret's out, I'd love to offer my comments on your website as a very satisfied customer. Thanks again! Buying from your company has been exactly what I wanted: comfortable, professional and downright enjoyable.

Jamie, Charlotte, NC – February 2011

Helpful without being pushy

My husband and I love our wedding rings from Brilliant Earth! The Brilliant Earth team was helpful without being pushy. It was great coming in a couple of times to try on different rings. The ring buying process was quick and easy. Our rings arrived shortly thereafter and are gorgeous. We can hardly wait to wear them every day. We both get compliments and are happy to tell people we got our rings from Brilliant Earth. I highly recommend buying here to all my friends!

Mag, San Francisco, CA – February 2011

An important and meaningful occasion

I just picked up my ring! First off, the "probable delivery time" was right on the minute. Having it arrive on time as promised was great! The whole morning at work I couldn't stop thinking about it. Secondly, the ring is stunning. I was hesitant to purchase such an expensive and important item online, but after speaking with your helpful and sweet customer service agents, I could not be any happier. The ring looks marvelous, and I know it will be exactly what she is looking for. I am very excited and am so happy I chose Brilliant Earth for such an important and meaningful occasion! Thank you so much.

Mark, Chicago, IL – January 2011

Keep up the good work!

The rings are beautiful! It was important to me to get a non-conflict diamond. I researched on the internet for several days before deciding on Brilliant Earth, and I appreciate the education your website gave me about the failings of the Kimberly Project. Your donation of 5% of profits to Africa also persuaded me to choose Brilliant Earth. Keep up the good work!

Mark, Denver, CO – January 2011

Good at what they do!

Before getting engaged, I told my husband two important things- no diamonds and any ring must be conflict free. I also hinted at a company that could help him out! The Brilliant Earth team worked with him over the phone and over email to find the perfect stone to compliment the band he picked out. My ring is GORGEOUS. Then the team members had the pleasure of working with my picky self to create a custom wedding band. I am so pleased with how it turned out and both my rings are stunning. I cannot recommend this company more! They are good at what they do!

Cass, Costa Mesa, CA – January 2011


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