Our non-commissioned jewelry experts are here to help, and will respond quickly to any questions you may have! Fill out the email form or contact us using one of the other methods below.
Please use the form below or call us at 1.800.691.0952 to schedule your personalized one hour visit with a jewelry specialist in our San Francisco showroom. We recommend you make your appointment at least three business days in advance.
Located near Union Square in downtown San Francisco, our showroom is an elegant and serene environment to privately view our collection. Our jewelry specialists are here to offer everything from technical gemstone expertise to explaining our ethical practices to full custom design. Knowing your gem or diamond preferences beforehand is exceptionally helpful, as each visit is personally tailored to you. Our ultimate goal is to provide you with the guidance and information you need to find the perfect ethical origin jewelry.
We'd love to hear about your experience at Brilliant Earth! Please email us at firstname.lastname@example.org with your feedback or photos.
I wanted to express my satisfaction with Brilliant Earth’s services and products! Recently, I worked with the Brilliant Earth staff to design an engagement ring. I barraged them with questions and thoughts throughout the process, and they responded with detailed explanations and showed great patience. I also appreciated the prompt email correspondence and sample pictures. The delivery time was even faster than estimated!
I proposed the day I received the ring, and she said yes! We both love the ring and will definitely consider Brilliant Earth for future purchases.
Michael, Williamsberg, VA – May 2011
I ordered a Brilliant Earth wedding ring after learning about them on Facebook. I live across the country from this business, but they made ordering easy. The customer service was great. They emailed me promptly when I finally decided on the perfect purchase and helped me to navigate all the design choices. They have so many great options - it's hard to choose! The ring is beautiful, sturdy, designed well, and the correct size.
I would definitely order more jewelry from them because I love the high quality of their jewelry and their mission!
Geena, Douglassville, PA – May 2011
My wife and I really appreciate the mission to sell ethical jewelry, and I was impressed with both the ease of ordering, and the professionalism I encountered at every stage of my experience. I will be recommending Brilliant Earth to everyone I know!
Nick, Oxford, OH – May 2011
My ring is stunning! The quality of the ring is spectacular. I was fortunate enough to receive the complimentary Earth Day pendant, and it is simply gorgeous, as well.
Brilliant Earth provides such an important service to jewelry customers. We have shied away from diamonds for a long time due to the mining and inhumane practices employed by too many companies. Thank you for your commitment to humans as well as the earth! We look forward to additional purchases from Brilliant Earth!
Parry and Judy, Ashville, OH – May 2011
I had been passively searching for an engagement ring for about a year and was weary of buying online. I felt the same when approaching buying a ring from Brilliant Earth, but the feeling didn't last long! After a month of research, I finally called. Brilliant Earth was incredibly knowledgeable, patient, and extremely accommodating. They helped me understand the nuances of selecting a ring and what to look for in a diamond.
When the ring arrived, I was absolutely stunned. I have never seen a diamond as clear or that reflects light as perfectly as this diamond!
David, Tarpon Springs, FL – April 2011
Just wanted to say that I received the rings this morning, and they are absolutely gorgeous! Honestly, the tears started to flow the second I opened the little ring box – I’m a bit of a softy. The packaging is also really impressive. I love the ring box, certificates of origin, and jewelry cleaner! Thank you so much for making the purchase of an ethically sourced wedding ring so smooth and easy. You have been supportive and helpful every step of the way!
David, Fresno, CA – April 2011
We received the pendant right on schedule, and it's absolutely perfect- exactly what I imagined for my daughter. The pendant is now hidden, waiting for her birthday. I know she'll love it!
Your company is wonderful. It is fantastic to buy jewelry knowing that the source is above environmental reproach and that the welfare of the people who mine the gems is taken into account. This really means a lot to us. Dealing with you has been a pleasure!
Ruth, Brooklyn, NY – April 2011
I was attracted to Brilliant Earth's ethical practices in a world of blood diamonds. Once I started shopping, I was so impressed by the ability to pick the perfect ring for my taste! Your selection was outstanding and the ability to design one's own ring was a nice touch.
Most importantly, Brilliant Earth truly shines in the customer service department. I have never had a company who cares about their customers so much. I am a customer for life! When people see the fire from my fiancé's ring and ask about it, the first words out of my mouth are Brilliantearth.com, followed by the ethical practices that brought me to this company in the first place.
Justin, Portland, OR – March 2011
I received my ring today, and elation is the word that comes to mind. It is perfect! Once again, thank you so much for your help for what is going to be the biggest moment of my life so far. I appreciate your efforts, and the ring looks amazing- even better than I had thought it would!
Jason, Edmonton, AB – March 2011
The pendant was gorgeous! My girlfriend loves it, and hasn't taken it off. She was impressed with Brilliant Earth's conflict free diamonds and philanthropic efforts to help African communities that have been negatively affected by the diamond industry.
Thank you for contacting me personally to let me know the pendant was shipped. It was a nice touch from the typical standard shipment letter most other businesses send to customers.
James, Fallon, NV- March 2011
It looks amazing! I'm so excited, and I can't wait to give it to her. I'm looking forward to buying our wedding bands from Brilliant Earth as well. When the secret's out, I'd love to offer my comments on your website as a very satisfied customer. Thanks again! Buying from your company has been exactly what I wanted: comfortable, professional and downright enjoyable.
Jamie, Charlotte, NC – February 2011
My husband and I love our wedding rings from Brilliant Earth! The Brilliant Earth team was helpful without being pushy. It was great coming in a couple of times to try on different rings. The ring buying process was quick and easy. Our rings arrived shortly thereafter and are gorgeous. We can hardly wait to wear them every day. We both get compliments and are happy to tell people we got our rings from Brilliant Earth. I highly recommend buying here to all my friends!
Mag, San Francisco, CA – February 2011
I just picked up my ring! First off, the "probable delivery time" was right on the minute. Having it arrive on time as promised was great! The whole morning at work I couldn't stop thinking about it.
Secondly, the ring is stunning. I was hesitant to purchase such an expensive and important item online, but after speaking with your helpful and sweet customer service agents, I could not be any happier. The ring looks marvelous, and I know it will be exactly what she is looking for. I am very excited and am so happy I chose Brilliant Earth for such an important and meaningful occasion! Thank you so much.
Mark, Chicago, IL – January 2011
The rings are beautiful! It was important to me to get a non-conflict diamond. I researched on the internet for several days before deciding on Brilliant Earth, and I appreciate the education your website gave me about the failings of the Kimberly Project. Your donation of 5% of profits to Africa also persuaded me to choose Brilliant Earth. Keep up the good work!
Mark, Denver, CO – January 2011
Before getting engaged, I told my husband two important things- no diamonds and any ring must be conflict free. I also hinted at a company that could help him out!
The Brilliant Earth team worked with him over the phone and over email to find the perfect stone to compliment the band he picked out. My ring is GORGEOUS. Then the team members had the pleasure of working with my picky self to create a custom wedding band. I am so pleased with how it turned out and both my rings are stunning. I cannot recommend this company more! They are good at what they do!
Cass, Costa Mesa, CA – January 2011
I'm so glad that Brilliant Earth provides the option for ethical jewelry; without it, I may have resorted to bamboo and beach glass!
Both my fiancé and I are committed to living a more conscientious lifestyle, and it is important to us to know that her ring was created with the smallest environmental impact possible. I wish you great success in sharing your values with more people, and I'm sure they'll be twice as pleased when a beautiful piece of jewelry arrives that bears neither ecological damage, nor human rights burdens!
Mark, Milwaukee, WI – December 2010
My mother just received the Sterling Silver Brilliant Earth Diggers Pendant in time for her birthday, and she absolutely loves it! The setting is a work of art, and the matted silver really makes the stone stand out and sparkle. She was also very impressed with the packaging.
Of course, we love the fact that the silver is recycled, the diamond is conflict free, and that a portion of the sale benefits communities harmed by the diamond industry.
The Brilliant Earth team was amazingly helpful with my order, and I will certainly make sure spread the word about the Brilliant Earth website to all my friends and family.
David, Indianapolis, IN – December 2010
I just wanted to let you know that the ring just arrived. To say that I am stunned by its beauty fails to capture my reaction adequately. Thank you so much for all of your help and thank you for aiding the arrival of this beautiful ring. Honestly I am speechless.
Ross, Winnetka, IL – December 2010
The ring is absolutely gorgeous and I will be proud to propose with this ring. I think it is exactly what my girlfriend is looking for and she will absolutely love it. I can't thank you enough for all of the support you have given me through this little journey of mine. Thanks again for all of your help!
Chris, Milpitas, CA – December 2010
My fiancé is picky when it comes to buying jewelry! Awhile back, he bought the fire citrine necklace from Brilliant Earth for a Christmas gift for me. The quality of the stones is unbelievable and the experience must have been good because the following birthday, he got me a pair of grape garnet earrings from Brilliant Earth as well. I have never received so many compliments on a pair of earrings! Recently, he wound up buying my engagement ring through Brilliant Earth and proposed to me at the beginning of this month. The ring is gorgeous - absolutely stunning. I will highly recommend Brilliant Earth!
Kelsey, Bothell, WA – November 2010