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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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WILLOW DIAMOND RING

I am thrilled!

Oh my goodness, the ring is even more beautiful than I thought. It's absolutely perfect! I am thrilled and more than completely satisfied with my purchase and choice to go with Brilliant Earth. I will definitely be making more purchases in the future! Many, many thanks again.

Marissa, Richardson, TX – August 2012

WILLOW DIAMOND RING

Love, love, love them!

We got the rings and love, love, love them! Mine is exactly what I hoped it would be. Fits great, sits really well on my finger, sublime diamond. Just perfect. Again, thank you for all your excellent help guiding us through this exciting process. Can I also just say that typing with a sparkly diamond is SO much more fun:)

Heidi, Oakland, CA – August 2012

WILLOW DIAMOND RING

I am one happy person!

Thank you, Thank you, Thank you! The rings are beautiful! They fit perfectly and are all I had hoped for. The sparkle is outstanding. Thanks for all you did to make all this come together on time. I will be telling everybody about my experience with Brilliant Earth. I am one happy person. THANKS!

Gayle, Fort Worth, TX – August 2012

WILLOW DIAMOND RING

Smitten

I was able to pick up the ring at the local fedex/kinko's yesterday (that service is great, by the way). The ring is beautiful. My fiancé is a self-described "non-profit type" and her main request in an engagement ring was that it be eco-friendly and conflict free. So, Brilliant Earth was perfect on that count, but she was also much more smitten by the beauty of the ring itself than she was expecting!

David, Seattle, WA – August 2012

WILLOW DIAMOND RING

Surpassed my Expectations

I couldn't be happier with the ring, it surpassed my expectations. The detail is amazing and the colour of the sapphire is even more beautiful than the picture. And I was really impressed by all the information your company provides about the origins of the materials, it feels good to know. My fiancé and I have been secretly engaged for a little while and it's nice to make it official with this ring :) Thanks so much for your help with everything!

Erin, Halifax, Nova Scotia – July 2012

WILLOW DIAMOND RING

I have no doubt she'll love it

I got the ring today and it looks AWESOME! It is exactly what I think she wants and I have no doubt she'll love it. That was an easy process to pick it out and get it. Your website is really user friendly!

Robert, Springfield, OR – July 2012

WILLOW DIAMOND RING

Brilliant Earth Continues to Amaze

Thank you all for helping walk me through this process. The ring will be on its way to you for a resize first thing tomorrow morning. I really appreciate how you included the pre-paid shipping label with insurance as part of the order. That's a really nice touch. Everyone at Brilliant Earth continues to amaze me with their attentiveness and customer service.

Jon, Rochester, WA – July 2012

WILLOW DIAMOND RING

It is BEAUTIFUL!

Just wanted to let you know that I received the ring today and you are right, it is BEAUTIFUL! I want to thank you and everyone at Brilliant Earth for the exquisite detail that was put into the ring. I am an artist and can see the fine craftsmanship that went into making it. I wanted something special for my girlfriend and I think that this is beyond special! Thank you and everyone at Brilliant Earth!

Matt, Hanover, MA – July 2012

WILLOW DIAMOND RING

The ring is amazing

The ring is amazing; I love it. I love the way the side stones give it some color and make it feel unique, yet the diamond still outshines both of them and really grabs the attention. The settings is really beautiful too. When I came up with this idea, I wasn't sure if it would actually happen. Some other places I approached while shopping around wouldn't even work with me. Thank you for working with me on this. It's perfect. I can't wait until my girlfriend sees it.

Anthony, Battle Creek, MI – July 2012

WILLOW DIAMOND RING

People think it's stunning

Just wanted to let you all know the proposal was a success and Jen loves the ring very much. Not only that, but the comments she/we have received on it are incredible. People think it's stunning.

John, New York, NY – July 2012


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