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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.

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I have no doubt she'll love it

I got the ring today and it looks AWESOME! It is exactly what I think she wants and I have no doubt she'll love it. That was an easy process to pick it out and get it. Your website is really user friendly!

Robert, Springfield, OR – July 2012


Brilliant Earth Continues to Amaze

Thank you all for helping walk me through this process. The ring will be on its way to you for a resize first thing tomorrow morning. I really appreciate how you included the pre-paid shipping label with insurance as part of the order. That's a really nice touch. Everyone at Brilliant Earth continues to amaze me with their attentiveness and customer service.

Jon, Rochester, WA – July 2012



Just wanted to let you know that I received the ring today and you are right, it is BEAUTIFUL! I want to thank you and everyone at Brilliant Earth for the exquisite detail that was put into the ring. I am an artist and can see the fine craftsmanship that went into making it. I wanted something special for my girlfriend and I think that this is beyond special! Thank you and everyone at Brilliant Earth!

Matt, Hanover, MA – July 2012


The ring is amazing

The ring is amazing; I love it. I love the way the side stones give it some color and make it feel unique, yet the diamond still outshines both of them and really grabs the attention. The settings is really beautiful too. When I came up with this idea, I wasn't sure if it would actually happen. Some other places I approached while shopping around wouldn't even work with me. Thank you for working with me on this. It's perfect. I can't wait until my girlfriend sees it.

Anthony, Battle Creek, MI – July 2012


People think it's stunning

Just wanted to let you all know the proposal was a success and Jen loves the ring very much. Not only that, but the comments she/we have received on it are incredible. People think it's stunning.

John, New York, NY – July 2012


The Ring Captures the Ideal Feeling of the Engagement

I received the ring and it is so much more than I expected. The perfectly reflected light from the ring captures the ideal feeling of the engagement and symbolizes the reflected love that my partner and I feel. There is an added dimension of connection felt and seen in the ring because it was mined with care, respect for human life, and the earth from which it comes. What a magnificent gift from the earth to us. Thank you for making this possible.

Curtis, O’Neals, CA – June 2012


Thank You for Your Assistance and Honesty

I wanted to thank you all for your assistance and honesty. When I first found Brilliant Earth online, I was so thankful because I wanted so much to partner with an organization like yours. Buying a ring has honestly been the biggest purchase of my life, and I wanted to make sure that I did not adversely affect anyone involved in the ring's production, from start to finish. For that reason and more, I sincerely appreciate your help. Everyone has gone above & beyond in providing information, pictures, and whatever I needed to make my decisions. Your service has secured my interest with your mission and business, and I hope to call on Brilliant Earth for future purchases, as well.

Stephen, Portland, OR – June 2012



Just wanted to say thank you to everyone at BE! I picked the ring up today and it is AMAZING! So beautiful. Just a big thank you for making the whole process a breeze and delivering quality jewelry. I'll always use and recommend BE in future, so excited!

Chase, Redwood City, CA – June 2012


Completely Pleasant Experience

I got the rings and they're perfect! Thank you so much for your help. We have, again, had another completely pleasant experience with you guys--thank you for making things so comfortable and easy!

Michael, Oklahoma City, OK – June 2012


Thank you, thank you!

I just opened my package from Brilliant Earth and I’m delighted! Your company’s excellence shines in every aspect. Thank you, thank you!

Lee, Birmingham, AL – July 2012

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