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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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An innovative company

When my fiancée and I first began to talk about rings, I told him I'd be happy with anything but hoped it would be conflict free. He proposed to me with a beautiful ring from Brilliant Earth! It's perfect and the diamond is gorgeous. Brilliant Earth sent a certificate of ethical origin, with detailed information about the mine's environmental protection practices, labor and safety practices, and community programs. We decided to purchase our wedding bands from Brilliant Earth as well, and through every step of the process the customer service was extremely professional, kind, and personal. I had the chance to visit the San Francisco showroom, which was comfortable and intimate. Our bands arrived yesterday and I can't wait for my fiancé and I to wear them! It feels great to know that our purchases support ethical and environmentally conscious practices, not to mention a unique and innovative company.

Rebecca, Colorado Springs, CO – September 2010

The craftsmanship is wonderful

The rings just arrived! The craftsmanship is wonderful. She's going to love the antique look. The diamond is amazingly brilliant, and looks a lot bigger than I imagined. You did a wonderful job! Even the presentation box, cleaner and documentation truly make this a gift with Brilliant Earth class. I'm going to present it to her on Monday, exactly two years since we were matched on eHarmony. I really appreciate the social responsibility of your product and thank you for that commitment. It was an important decision for us when looking for something lasting like this. Again, thank you for the wonderful product.

Mike, Atlanta, GA – September 2010

Ethical labor practices

If you care about ethical labor practices, the environment, good customer service, and fast, reliable shipping, you should support Brilliant Earth. It's just the right thing to do! I was originally drawn to Brilliant Earth when I was searching online for conflict-free sapphires. I was worried about supporting the diamond industry and its unethical practices, but I still wanted a gift that my girlfriend could look at everyday. Once I did the research, Brilliant Earth was the best company I could find. Throw in the customer service and there's no question- this company is awesome! Customer service is very important to me. The website is easy to navigate, and it's informative. I was able to chat with a team member online, while I learned about Brilliant Earth's practices in the jewelry world. I also spoke on the phone with a team member. He offered to email me pictures of the gems because I was skeptical about purchasing online and stayed in touch with me throughout the entire process. Everyone was friendly, nice, and in a pleasant mood. They even shipped the ring earlier than I expected. They understand that we, as customers, are involving them in an important moment, and their enthusiasm goes a long way. The ring is exactly what I wanted, and the feeling that goes along with purchasing it at a company like Brilliant Earth makes it even better!

Nick, Ohio – September 2010

Amazingly brilliant

The metal work is wonderful! She's going to love the antique look. The diamond is amazingly brilliant. The Brilliant Earth employees did a wonderful job! Even the presentation box, cleaner, and documentation was put together with class. I really appreciate the social responsibility of the product and thank you for that commitment. It was an important decision for us when looking for something lasting like this. Again, thank you for the wonderful product. After Monday, I will want to publish my praises of BE to my social networks.

Mike Chu, Atlanta, GA – August 2010

I can't wait to give it to her!

What else can I say, the ring is incredible! It's absolutely stunning, and more beautiful and perfect looking that I had imagined. I have been to a dozen different jewelers in the last few months and nothing I saw in those shops came even close to the brilliance of the ring I bought from you guys. Thank you so much for all your advice and help. I love the ring, the box, and the whole package. I can't wait to give it to her! I hope she loves it as much as I do.

Chris, Ohio – August 2010

Your customer service was outstanding

I received my ring today and it is perfect! Thank you one hundred times over for working closely with me and being understanding throughout the entire process. I would suggest Brilliant Earth to anyone. I support what you all are doing to aid in blood diamond issues and support the beautiful work that Brilliant Earth creates. I would suggest Brilliant Earth to anyone. I support what you all are doing to aid in blood diamond issues and support the beautiful work that Brilliant Earth creates. Your customer service was outstanding, and I very much appreciate your willingness to promptly answer all my questions. Thank you ever so much! I look forward to many years of continued loyalty to your company. In no way could I be more pleased.

April, Colorado Springs, CO – July 2010

Our 25th wedding anniversary

The ring is absolutely beautiful, and I love it! It was the right choice for us. Thank you so much for helping us commemorate our 25th wedding anniversary with such a special keepsake. Please pass along our sentiments to the Brilliant Earth team as well.

Pamela, Canton, MI – July 2010

High social and ethical standards

Our experience with Brilliant Earth was wonderful. Their website is easy to navigate, and the photos for each ring are detailed enough to get an excellent idea of their products. Browsing the website was a great way to narrow down our ring selections for our in-person appointment. As far as customer service is concerned, it was exceptional – our ring specialist was both incredibly helpful, informative, and able to answer all the questions we had. She made ordering our wedding rings and my engagement ring very easy. We are very happy Brilliant Earth customers. It's a company that offers both attractive and fine quality jewelry that also meets our high social and ethical standards.

Heather, San Jose, CA – June 2010

We found the perfect rings

My fiancé and I bought our wedding bands and engagement ring at Brilliant Earth. The customer service was simply amazing and the rings are just as perfect. The service could not have been more professional, punctual, caring and committed. What I thought was going to be a tedious and even painful process was surprisingly enjoyable and even inspiring, especially given Brilliant Earth's commitment to conflict free, socially just mining, diamonds and metals. My fiancé and I were so grateful for the patient, kind, professional, knowledgeable assistance we received from Danielle. As a result, we found the perfect rings. We found Brilliant Earth by searching for conflict free diamonds. Their mission is inspiring and their commitment to conflict free diamonds and environmentally friendly jewelry is what the world needs. It made us feel even better about our purchase. The fact that Brilliant Earth employees are so committed to that mission makes them more committed to their customers. The quality and beauty of their products and reasonable prices makes Brilliant Earth a no-brainer.

Anthony, West Orange, NJ – June 2010

Incredibly beautiful

I just got the ring yesterday. It is incredibly beautiful! I am sure that my girlfriend will love it. I plan to give it to her while on vacation next month. I just wanted to take a moment to say how happy I am to have found Brilliant Earth, and how wonderful my buying experience was. Even from 3,000 miles away, I felt like you're number one goal was helping me find the perfect ring! And it was a purchase that I can feel good about. From the conflict-free diamond all the way down to the environmentally friendly packaging, you guys have thought of everything. Thank you so much for all of your help!

Kate, Newington CT- May 2010

Absolute best source of Canadian diamonds

We just wanted to let you know what an awesome experience we have had with Brilliant Earth. Bill purchased my engagement ring from you about 15 months ago - prior to that we had shopped for many months for the perfect diamond. Even though we live here in Canada we found your store to be the absolute best source of Canadian diamonds. The quality of the ring far exceeds any of the rings we looked at locally or on other websites and the price was far better than those as well. We recently started looking for wedding bands and I knew that I wanted my band to come from Brilliant Earth as well. I received my new band today and it is beautiful. It perfectly complements my engagement. Through all of our dealings with Brilliant Earth, the customer service has been outstanding. I always recommend your company to other people and I am always proud to say my ring comes from Brilliant Earth. I will definitely be a repeat customer! Thanks very much for the wonderful experience.

Sarah & Bill, Alberta, Canada - May 2010

Wonderful customer service

I just wanted to thank you for your wonderful customer service during the ordering of my engagement ring and wedding band set. You were courteous, considerate, and helpful. I was delighted by the quality of the rings, and my now-fiancé was stunned. She has gotten so many compliments and inquiries about the engagement ring, and was surprised I went to such length to get something different for her. Again, my thanks on a job well done!

Adrian, Panama City, FL – April 2010

The workmanship is exquisite

I just wanted to send a thank you for your help in choosing my dream ring! Tom proposed on Friday and it was so special and wonderful! When I could finally take my eyes off his to look at the ring, I was completely blown away by how gorgeous it was! It exceeded all of my expectations and I feel very spoiled! I've noticed both Tom and I seem to have trouble NOT staring at it! Aside from both of us being thrilled by how it came out, I've gotten such positive feedback from friends, who all adore it too. So I keep telling them about Brilliant Earth and your gorgeous and ethical products. Honestly, I couldn't be more thrilled with the ring. The stones are beautiful and the workmanship is exquisite! It truly surpassed all of my expectations. Thank you for your help in choosing it and for providing us with such excellent service and follow up. We both really appreciate the time that you and other staff members spent with us in person, over the phone, and via email. We'll definitely be back in touch when it's time to pick the wedding bands!

Julia, Arlington, VA – March 2010

To truly know the origin of a diamond

I just received the ring today and I love it. I just wanted to drop you a quick note to say thank you for your great work. I also wanted to thank you for your company's policy on fair trade metals and conflict free diamonds. I am the director of a faith based not for profit organization that has a work in Northern Uganda, and I have seen firsthand the devastation that conflict diamonds have brought to Africa. For a little while I had given up on the idea of even doing a diamond engagement ring, as it is nearly impossible to ever truly know the origin of a diamond. I wish there were more companies such as yours that cared about the people around the world more then they cared about the bottom line.

Greg, Allendale, NJ – March, 2010

Ethically-sourced materials

She said yes! The ring is stunning, just like you said. Prudence keeps saying how perfect the ring is for her, and has been telling friends and family that it's exactly the kind that she's always wanted. She's thrilled to no end about the ethically-sourced and conservation-friendly materials in every part of her ring. Thank you, thank you, and thank you to everyone at Brilliant Earth involved in this transaction. Please pass it along to everyone there. You'll definitely be hearing from us for future jewelry needs! We are your New Brilliant Earth "Lifers!"

Jason & Prudence Orlando, FL - March, 2010

I could not have asked for better quality

I wanted to thank you for providing diamonds that are conflict free. Many choose to look away and that's if they even know about this problem. I, myself was not aware this was an issue until after I watched Blood Diamond. After seeing this movie, I swore I would never again buy a diamond, not matter how small, unless I knew it was conflict free. I also wanted to express my sincere joy over the quality of your jewelry. My husband bought me another wedding band after having our second child. He ordered the petite channel set diamond band. It's beautiful and I could not have asked for better quality. I love wearing it and wear it with pride...it truly is "luxury with a conscience." Thank you for making this an option for our family.

Lisa Howard, New York, NY - March, 2010

The Brilliant Earth team has exceeded my expectations

The purpose of this letter is to help you understand how I came to be such the fan I now am of your organization. A week ago I clicked on live chat via your website, and I connected with Danielle via chat and right out of the gate I knew I had found my source. She was considerably helpful, honest, direct, candid, engaging, patient and empathetic. Simply put, she was amazing. Her efforts were truly reflective of her desire to connect me to what I wanted for my fiancée. I never for a second felt as if I was being sold; I was being consulted. I sit here today in my office with the package that arrived a day early from Brilliant Earth. The stones are amazing as is the setting and documentation and packaging. Brilliant Earth and the people behind it have exceeded my expectations and set a bar height in luxe jewelry purchasing so high I can't imagine taking a chance elsewhere. Writing to you about my respect and admiration for your approach to diamond sourcing wouldn't really do any justice. You are doing something amazing and have obviously employed passionate people to execute on your plan. So, allow me to give kudos to you both and to your group as a whole. You deserve a huge kudos, actually.

Paul, Austin, TX – February, 2010

Unique and beautiful

I wanted to take this opportunity to thank you for helping my fiancé create a stunning ring. My asscher diamond is so unique and beautiful, as is the setting it rests in. I was completely shocked when Paul proposed to me. When he got down on one knee and opened this beautifully crafted wood box, and I saw my diamond inside – I nearly fell over! It's perfect and absolutely beyond what I ever dreamed of. Paul was extremely impressed with the level of customer satisfaction and professionalism he received, which relieved his fears of buying a diamond online. All I can say is thank you. Thank you. Thank you. Thank you.

Paul & Tammy, Toronto, ON, Canada – February 2010

A treasure that is uniquely expressive of us

I absolutely love my custom designed ring! I was just so thrilled when I opened it. Seeing the finished product of all our work and being able to appreciate every fine detail of it was a great experience. I want to tell you that being so involved in the design is something that is very meaningful to me. The best part was how much she appreciated the ring. She just loves it! The unique meaning of the design and all of the thought that went into creating the ring means so much to the both of us. I love catching her just gazing at it and smiling. I am so pleased with the result. The design that your team came up with is just fantastic. Everybody who sees the ring agrees. With your help, we have a true treasure that is uniquely expressive of us. Thanks again!

Ben, Milton, FL – February 2010

She loves her engagement ring

I recently purchased a sapphire engagement ring from your company. I was quite impressed with the level of service and the quality of the product I received. My happiness was exceeded by my now fiancée's. She loves her engagement ring and tells everyone about your company, the amazing rings you produce, and your commitment to the environment. Thank you again!

Jamie, Toronto, ON, Canada – February 2010

An eco friendly and beautiful engagement ring

I received the ring as promised on the 24th of December. It is simply stunning. I proposed under the blue moon and New Year's Eve fireworks, at the base of the ski mountain in my home town of Angel Fire, NM. The ring was beautiful and my girlfriend since we were 16 is now my fiancé! As a masters student in environmental studies it was very important for me to find an eco friendly and beautiful engagement ring - and it was affordable enough for a college student! Every detail, even down to the unique wooden ring case, is perfect. I will also send all of my friends your way for their future engagements. Happy New Year and thank you for everything!

Sepp, Angel Fire, NM – January, 2010

This beautiful, breathtaking jewel

I have been recently engaged and my fiancé and I are extremely excited! I am so proud to wear a beautiful ring that carries dignity and represents a story that we are proud to share. Chris and I love nature and have strong humanitarian beliefs, and therefore were very concerned with the jewelry and diamond industry. I didn't think I would be able to ever proudly wear a diamond ring. I am absolutely ecstatic to wear this beautiful, breathtaking jewel. I am grateful that your company has made it possible by having ethical and environmental guidelines and a truly “green” mission. So thank you for helping this engagement be memorable and absolutely precious!

Myrella - January, 2010

The craftsmanship is impeccable

My fiancé gave me a Brilliant Earth engagement ring and I couldn't be happier! I am so amazed at how stunning this ring is! Since starting to wear it I've found myself admiring it several times a day. The craftsmanship is impeccable and I am also happy to read of Brilliant Earth's non-profit fund. It's so comforting to know that Brilliant Earth is conscience-driven and unique. The wood box the ring came in is great too. Thank you so much for not only being committed to quality jewelry, but for being committed to humanity and the environment. I've already recommended Brilliant Earth to friends and I will continue to do so! Thanks, thanks, thanks, and thanks!

Jessica & Nils, Duluth, MN – January, 2010

Impeccable quality

I love my engagement ring more every day. The conflict-free asscher diamond is exquisite, sparkling, icy, and so beautifully cut. The ring is platinum and I love the weight of the ring as well as the color of the metal. My fiancée reports he had wonderful customer service when he picked out this ring and so I've ordered his wedding band from Brilliant Earth as well. He was right! You were a wonderful company to work with and the platinum band I picked out is gorgeous. I love the wooden boxes you use as well. We will treasure these rings and I wanted to say thank you for producing ethical jewelry, for such wonderful customer service, and for offering such impeccable quality. For anyone who is hesitant to order online, please know Brilliant Earth is an amazing and unique company who will ensure your special wedding jewelry is just what you're looking for.

Danika & Ben, Madison, WI – December 2009

I have enjoyed every single aspect of this experience

The heart pendant just showed up! And it is so beautiful! I cannot explain enough how much I have enjoyed every single aspect of this experience with your wonderful company, and I will absolutely continue to be a positive word-of-mouth to everyone I come in contact with that is looking for beautiful jewelry and unbeatable customer service. Thank you again for EVERYTHING, and I couldn't have asked for a better experience to mark the beginning of my lifetime journey of love with Renee.

Ryan, Tampa, FL – December 2009

Ethical and green

I got my pendants today, and as promised, they are beautiful! I can't wait to give them to my friend, mom, and sister; I especially can't wait to share with them how ethical and green their gifts are. Thank you so much for the work your company does.

Elizabeth, San Diego, CA – December 2009

Character and integrity

We received the rings and they look absolutely amazing! Thank you so much for all of your help and all that you do. Between the engagement ring and the two wedding rings we couldn't have asked for a more beautiful set. We greatly appreciate your service and all that your company stands for. Not only do you produce and outstanding product, you also do it in a way that's right and fair, with character and integrity, and that really means a lot to us. Thanks again and we will cherish the rings forever!

Brett & Cayla Springfield, MO – November 2009

Stunning craftsmanship

I just got the ring and it is stunning! She is going to absolutely love it, I know. I had gone to 5 different stores looking for a conflict free diamond ring. Not a single one could verify the country of origin, let alone the exact mine. Brilliant Earth was my savior here! Although it is a little scary purchasing such a big-ticket item online, the customer service personnel were top-rate and put my worries to rest. And once the ring arrived, it lived up to all my standards and more. Stunning craftsmanship and the perfect shopping experience! I will most definitely recommend Brilliant Earth for your excellent customer service and even better quality!

Alex, Sharon, MA – November 2009

Documentation and care

I received the ring and I love it. I've had a great shopping experience with Brilliant Earth. I love the ring, and all the documentation and care that went into the final product and presentation is wonderful. It all only makes me feel even better about my purchase. I really feel like I bought a quality product, and that is important to me. Most importantly I know my girlfriend will love it!

Mike, New York, NY - November, 2009

Ethical commitments

When I first saw the ring, I could not help thinking it was the perfect one: emerald cut diamond in the white gold delicate antique scroll setting. Dan hadn't consulted me, but it was exactly right for me - proof that he knows me well. When he told me the story of Brilliant Earth and your ethical commitments, I fell in love with the ring and him even more. I love the ring. I love what Brilliant Earth does and stands for. Your customer service team was wonderfully helpful, flexible and warm. I've been recommending it to everyone I know.

Sindiso & Daniel, Concord NH – November, 2009


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