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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.

Showing 101-120 of 328 results
  • 6 of 17

Fantastic customer service

Man, oh man, you guys have fantastic customer service! Didn't you know that I already own the ring? :) You and your company are truly remarkable!

Kristina, British Columbia, Canada – January 2012

Very happy with the results

I just wanted to say thanks for getting the ring to us just in the nick of time. I proposed to Leah (and she accepted) at about 11:30PM on New Years Eve at the base of Blue Mountain Ski Resort. The ring is beautiful and we're both very happy with the results. Thank you for all your help over the past few months. I'll be sure to refer Brilliant Earth (and yourself) to my friends and family!

Oliver, Ontario, Canada – January 2012

Incredibly kind and diligent

My fiancee is exceedingly happy and people have not stopped talking about how beautiful the ring is (I also remind them about the ethics of its manufacturing!). Many, many thanks to you and the good people at Brilliant Earth for seeing to the production of such things in ways that are more attentive to social and eco-justice. You, especially, have been incredibly kind and diligent.

Cory, Atlanta, GA – December 2011

Feel good jewellery

Thanks so much for taking care of us! My intended Brenna and I got engaged in an early Christmas present exchange under her grandparents' Christmas tree. Brenna loved the ring. The setting, the diamond, the ethical origin, and the extra thought and care undertaken with the ring all complemented her demeanour, philosophy, and family history perfectly. I'm originally from Victoria, British Columbia, so it was fabulous to be able to order a Canadian diamond from out here in Florida, so Brenna can look at the ring and think of me. Brenna, her family, and her friends are thrilled about all the extra features we were able to get from you beyond an average mall-shop engagement ring- we are sure glad Brilliant Earth is out there selling such feel-good jewellery!

Brian, Archer, FL – December 2011

Better than I could have imagined

I got the package yesterday. I must say I am really impressed, the ring turned out better than I could have imagined. I was also very impressed with the packing – solid, without tons of plastic and waste. I cannot express enough how wonderful my experience with you and Brilliant Earth has been. I know that my girlfriend will love the ring. Thank you so much for all of your help and assistance

Michael, Golden Valley, MN – November 2011

Fantastic purchase

The ring arrived today and, in addition to having it finally hit me that I am about to propose, I am overjoyed. The ring simply looks beautiful..... I am fully confident that my girlfriend will love it. Thank you again for all of your great service. I have been enormously impressed with both the website and customer service, and opening the packaging today was like opening a Christmas present! I appreciate the well thought out packaging as well as the informational materials... it all adds up to being a fantastic purchase. Thanks again for your help.

Aaron, Elk Grove, CA – November 2011

Lost for words

People who know me, know that I am not often lost for words, but this morning when I opened the ring box was one of them. I was totally and utterly blown away. I cannot even find the words so say how amazing it is. Thank you so, so very much from the bottom of my heart. You guys at Brilliant Earth have made me a very, very happy man and I cannot wait to see my girl’s face when she sees it. It is going to be amazing and I know she will love it even more than I do.

Chris, Oxford, England – November 2011

Something I believe in

Thank you so much for your help and friendly attitude throughout this whole process. It has been a great experience, and I’m so glad we made the choice to go with Brilliant Earth! The ring is absolutely stunning! I love every aspect as it is very simple, yet elegant. Everyone did an amazing job. I’m pleased to know that your company stands for something I believe in and that I have contributed. Again, I’m thrilled to be able to give this gift of love to my future bride!

Aaron, Elk Grove, CA – November 2011

Friendly and approachable

I wanted to take a minute and tell you how positive my experience was with Brilliant Earth. As I am sure most men are, I was nervous and a bit intimidated by the process of picking out an engagement ring. Did I pick the right one? How are they going to ship something so valuable? etc. Brilliant Earth’s team was very friendly and approachable. I did not feel like I was talking to a salesman but rather a professional that had some great advice to give. When I started looking for rings it became clear very quickly that Brilliant Earth was my only choice. The quality and beauty combined with your ethical practices is outstanding. When I buy something that is going to represent my love and commitment to the woman I want to marry, I also want it to represent our commitment to the common good of our planet and the wonderful people who live on it.

Danny, Detroit, MI – October 2011

Really easy and really special

Thank you to the Brilliant Earth team. I appreciated your knowledge, advice, and low-pressure environment. I am also really glad that I bought from Brilliant Earth for ethical and environmental reasons. You made it really easy and really special.

Lauren, San Francisco, CA – October 2011

Customer service was A+

The ring arrived yesterday, and it is the perfect fit! Thank you all so much for every part of this experience! The customer service was A+ from the first phone call to the resizing. My girl could not be happier (nor could I) as the ring is beautiful. We won't hesitate to mention Brilliant Earth to friends who ask about engagement rings.

Steve and Kate, York, ME – September 2011

Took my breath away

I received the ring today and have to say that it immediately took my breath away. And I am a guy! It really is beautiful. My girl absolutely loves it. The hardest part now will be to wait till December to wear it. Thank you for your assistance with everything. I will recommend this company to anyone.

Robert, Kalisof, AK – September 2011

I couldn't be happier

FedEx just delivered the package from Brilliant Earth with my ring, and I wanted to let you know a couple things. Firstly, it's perfect. It fits just right. Secondly, it's SO shiny! You guys did a truly fabulous job and I couldn't be happier! Thank you so much for your support and making this process so easy from start to finish. You remain one of my favorite companies, and I can only hope I can sprinkle my partner with gifts of jewelry from your company!!

Jaime, Colrain, MA – September 2011

Gorgeously crafted

Our wedding bands came this morning, and just as promised, I could not be happier with them. They are gorgeously crafted and fit perfectly! I want to thank Brilliant Earth for helping us get them on such short notice. I continue to be impressed, not only with Brilliant Earth's mission statement, but also with your customer service. Thanks again!

Jeni, Aurora, CO – August 2011

Always meant for me

I have always wanted a blue sapphire wedding ring - my grandmother had blue sapphire rings, and it's my birth stone. It’s also the color of my mom, sister, and grandmother’s eyes. It has so much sentimental value to me, that when my fiancée was down on one knee, looking up at me with this ring in his hand, I felt like my world was complete. It is the most beautiful ring I have ever seen. I will cherish this ring for the rest of my life; it encompasses who I am, as if it was always meant for me. Much love and thanks!

Erin, Houston, TX – August 2011

Gorgeous ring

I knew I had found the right guy, and he knew that he had found the right company to help us make our dreams come true. The engagement ring on my finger is the most stunning piece of jewelry I have ever seen! He custom-designed the ring to make sure it was everything I could ever want, and he has had nothing but good things to say about the customer service at Brilliant Earth. How they helped him through the process. We are so excited that we were able to make our commitment to our future with such a special and heartfelt piece of jewelry. It was our first concern to ensure that the stones we chose were ethically sourced and that we stayed true to our environmentally friendly lifestyle. I am very proud to wear this symbol of our love knowing that it has caused no one pain, and I am always eager to explain to people where it came from and why we believe in what you do. Thank you for this gorgeous ring and for making it clear that beautiful jewelry does not need to be cruel and wasteful!

Lindsay and Andrew, State College, PA – August 2011

Absolutely beautiful!

I just received my custom wedding band last night, and it is absolutely beautiful! I am so happy that I decided to go with a wedding band contoured to my engagement ring - absolutely no regrets! I want to thank Brilliant Earth for the quick responses and for patiently walking me through the whole custom process.

Connie, Ottawa, ON – July 2011

Timeless rings

We received our rings in Oregon today, and everyone loves them! I was literally stunned by their beauty when I saw them. My mother thinks they are timeless rings and will always be considered beautiful. I couldn't be happier with this purchase.

Jennifer, Newark, CA – July 2011

Great customer service!

Brilliant Earth has great customer service! They have friendly sales representatives that respond quickly to communications and do their best to make the experience great. If you want earth conscious jewelry with great people, this is the company to pick!

Zach, Indianapolis, IN – July 2011

Fantastic craftsmanship and salesmanship

I ordered an engagement ring from Brilliant Earth and could not be happier with my experience, what a wonderful company! The ordering process was smooth and efficient and I immediately spoke to someone to complete my order. They notified me when work on the ring started and when it shipped, as well as followed up with me when it arrived. Each time I got an email or phone call, it was not scripted - the emails were written by the people, not simply copied and pasted. I really appreciated this aspect of the experience. Finally, the ring itself is beautiful - exactly what I wanted. We feel wonderful about it. The craftsmanship and sales representatives were both fantastic. Love it!

Aaron, Somerville, MA – July 2011

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