Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.

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Showing 81-100 of 298 items

Customer service was A+

The ring arrived yesterday, and it is the perfect fit! Thank you all so much for every part of this experience! The customer service was A+ from the first phone call to the resizing. My girl could not be happier (nor could I) as the ring is beautiful. We won't hesitate to mention Brilliant Earth to friends who ask about engagement rings.

Steve and Kate, York, ME – September 2011
Took my breath away

I received the ring today and have to say that it immediately took my breath away. And I am a guy! It really is beautiful. My girl absolutely loves it. The hardest part now will be to wait till December to wear it. Thank you for your assistance with everything. I will recommend this company to anyone.

Robert, Kalisof, AK – September 2011
I couldn't be happier

FedEx just delivered the package from Brilliant Earth with my ring, and I wanted to let you know a couple things. Firstly, it's perfect. It fits just right. Secondly, it's SO shiny! You guys did a truly fabulous job and I couldn't be happier! Thank you so much for your support and making this process so easy from start to finish. You remain one of my favorite companies, and I can only hope I can sprinkle my partner with gifts of jewelry from your company!!

Jaime, Colrain, MA – September 2011
Gorgeously crafted

Our wedding bands came this morning, and just as promised, I could not be happier with them. They are gorgeously crafted and fit perfectly!

I want to thank Brilliant Earth for helping us get them on such short notice. I continue to be impressed, not only with Brilliant Earth's mission statement, but also with your customer service. Thanks again!

Jeni, Aurora, CO – August 2011
Always meant for me

I have always wanted a blue sapphire wedding ring - my grandmother had blue sapphire rings, and it's my birth stone. It’s also the color of my mom, sister, and grandmother’s eyes. It has so much sentimental value to me, that when my fiancée was down on one knee, looking up at me with this ring in his hand, I felt like my world was complete. It is the most beautiful ring I have ever seen. I will cherish this ring for the rest of my life; it encompasses who I am, as if it was always meant for me. Much love and thanks!

Erin, Houston, TX – August 2011
Gorgeous ring

I knew I had found the right guy, and he knew that he had found the right company to help us make our dreams come true. The engagement ring on my finger is the most stunning piece of jewelry I have ever seen! He custom-designed the ring to make sure it was everything I could ever want, and he has had nothing but good things to say about the customer service at Brilliant Earth. How they helped him through the process. We are so excited that we were able to make our commitment to our future with such a special and heartfelt piece of jewelry. It was our first concern to ensure that the stones we chose were ethically sourced and that we stayed true to our environmentally friendly lifestyle. I am very proud to wear this symbol of our love knowing that it has caused no one pain, and I am always eager to explain to people where it came from and why we believe in what you do. Thank you for this gorgeous ring and for making it clear that beautiful jewelry does not need to be cruel and wasteful!

Lindsay and Andrew, State College, PA – August 2011
Absolutely beautiful!

I just received my custom wedding band last night, and it is absolutely beautiful! I am so happy that I decided to go with a wedding band contoured to my engagement ring - absolutely no regrets!

I want to thank Brilliant Earth for the quick responses and for patiently walking me through the whole custom process.

Connie, Ottawa, ON – July 2011
Timeless rings

We received our rings in Oregon today, and everyone loves them! I was literally stunned by their beauty when I saw them. My mother thinks they are timeless rings and will always be considered beautiful. I couldn't be happier with this purchase.

Jennifer, Newark, CA – July 2011
Great customer service!

Brilliant Earth has great customer service! They have friendly sales representatives that respond quickly to communications and do their best to make the experience great. If you want earth conscious jewelry with great people, this is the company to pick!

Zach, Indianapolis, IN – July 2011
Fantastic craftsmanship and salesmanship

I ordered an engagement ring from Brilliant Earth and could not be happier with my experience, what a wonderful company! The ordering process was smooth and efficient and I immediately spoke to someone to complete my order. They notified me when work on the ring started and when it shipped, as well as followed up with me when it arrived. Each time I got an email or phone call, it was not scripted - the emails were written by the people, not simply copied and pasted. I really appreciated this aspect of the experience. Finally, the ring itself is beautiful - exactly what I wanted. We feel wonderful about it. The craftsmanship and sales representatives were both fantastic. Love it!

Aaron, Somerville, MA – July 2011
Ethical origin wedding rings

After accidentally flushing my wedding ring down the toilet in a sleep stupor one night, I came across Brilliant Earth while searching for ethical origin wedding rings. I made the decision never to buy a blood diamond. I was delighted to see the website and read about their mission and efforts to provide ethical origin, fair trade jewelry. The ring was here in an excellent amount of time, and it is absolutely beautiful! I could not be happier, and I feel so lucky to have gotten something so beautiful from such a great company.

Brandee, Fort Collins, CO – July 2011
Speechless

Brilliant Earth made our dreams come true! My fiancé and I really wanted to find diamonds and gold that we knew were conflict-free and ethically sourced. I contacted Brilliant Earth and Danielle was amazing from day one. She took my ideas for a custom designed ring and helped bring it all together. Brilliant Earth’s customer service is wonderful. The custom ring I purchased left my fiancé speechless and stunned because it is so beautiful! If you are looking for a special place to make your special ring for your special person, Brilliant Earth is a great choice!

Chad, Ventura, CA – June 2011
Proud to Support Brilliant Earth

I received the ring this afternoon and I am speechless. I have never seen a more beautiful ring! It's classy and yet it packs a punch...it's perfect for me and made beautifully! Your company embodies everything that my husband and I believe in, and we are proud to support Brilliant Earth. Thank you for mining the diamonds with both the worker’s, and the Earth’s, welfare in mind. And thank you for providing my ring at an affordable price! I am bedazzled, and from the bottom of my heart, I thank you.

Brandee, Fort Collins, CO – June 2011
Unmatched Customer Service

I received the ring and it is absolutely beautiful! Thank you all so much for your help throughout this process. We love all three rings we've bought from Brilliant Earth and will continue to support your company in the future. The combination of ethical jewelry and outstanding customer service is unmatched in the industry.

Alyssa, Akron, OH – June 2011
Expedited Service

I received the ring moments ago and it’s breathtaking, absolutely stunning! I want to thank everyone at Brilliant Earth for the help in getting my order expedited and delivered to me before my trip. And also for the pictures, they were extremely helpful, and for always being so responsive with everything. I love the ring and know she will, as well.

Jeff, Pasadena, CA – June 2011
Brilliant Earth for future purchases

I wanted to express my satisfaction with Brilliant Earth’s services and products! Recently, I worked with the Brilliant Earth staff to design an engagement ring. I barraged them with questions and thoughts throughout the process, and they responded with detailed explanations and showed great patience. I also appreciated the prompt email correspondence and sample pictures. The delivery time was even faster than estimated!

I proposed the day I received the ring, and she said yes! We both love the ring and will definitely consider Brilliant Earth for future purchases.

Michael, Williamsberg, VA – May 2011
Beautiful, sturdy, designed well, and the correct size

I ordered a Brilliant Earth wedding ring after learning about them on Facebook. I live across the country from this business, but they made ordering easy. The customer service was great. They emailed me promptly when I finally decided on the perfect purchase and helped me to navigate all the design choices. They have so many great options - it's hard to choose! The ring is beautiful, sturdy, designed well, and the correct size.

I would definitely order more jewelry from them because I love the high quality of their jewelry and their mission!

Geena, Douglassville, PA – May 2011
Recommending Brilliant Earth to everyone I know

My wife and I really appreciate the mission to sell ethical jewelry, and I was impressed with both the ease of ordering, and the professionalism I encountered at every stage of my experience. I will be recommending Brilliant Earth to everyone I know!

Nick, Oxford, OH – May 2011
Commitment to humans, as well as the earth

My ring is stunning! The quality of the ring is spectacular. I was fortunate enough to receive the complimentary Earth Day pendant, and it is simply gorgeous, as well.

Brilliant Earth provides such an important service to jewelry customers. We have shied away from diamonds for a long time due to the mining and inhumane practices employed by too many companies. Thank you for your commitment to humans as well as the earth! We look forward to additional purchases from Brilliant Earth!

Parry and Judy, Ashville, OH – May 2011
Knowledgeable, patient, and extremely accommodating

I had been passively searching for an engagement ring for about a year and was weary of buying online. I felt the same when approaching buying a ring from Brilliant Earth, but the feeling didn't last long! After a month of research, I finally called. Brilliant Earth was incredibly knowledgeable, patient, and extremely accommodating. They helped me understand the nuances of selecting a ring and what to look for in a diamond.

When the ring arrived, I was absolutely stunned. I have never seen a diamond as clear or that reflects light as perfectly as this diamond!

David, Tarpon Springs, FL – April 2011

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Customer Letters

Customer service was A+

Took my breath away

I couldn't be happier

Gorgeously crafted

Always meant for me

Gorgeous ring

Absolutely beautiful!

Timeless rings

Great customer service!

Fantastic craftsmanship and salesmanship

Ethical origin wedding rings

Speechless

Proud to Support Brilliant Earth

Unmatched Customer Service

Expedited Service

Brilliant Earth for future purchases

Beautiful, sturdy, designed well, and the correct size

Recommending Brilliant Earth to everyone I know

Commitment to humans, as well as the earth

Knowledgeable, patient, and extremely accommodating

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