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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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WILLOW DIAMOND RING

Lifetime of Memories

I proposed on the steps at the Basilica of the Sacre Coeur which sits on the highest point in Paris. She said yes!!! She loves her ring and we are so glad that Brilliant Earth was a part of the lifetime of memories we made on our dream vacation. We appreciate your commitment to provide ethically sourced and sustainable jewelry - and it’s beautiful too!!

Christopher, Washington, D.C. – June 2012

WILLOW DIAMOND RING

Absolutely Beautiful

The ring is absolutely beautiful. It is just as I'd hoped it would be when I chose the diamond and the setting. It looks great in the wooden box, but it looks stunning on my fiancé's finger! Thanks to the Brilliant Earth crew for making the selection and purchase of the ring so easy. We’ll be buying her band from you as well when the time draws nearer. Thanks again!

Chris, Ontario, Canada – June 2012

WILLOW DIAMOND RING

So Pleased

I received the ring yesterday! It is perfect. My fiance got the matching engagement ring so we had to get this one for my wedding band! Thank you so much. We have been so pleased with both pieces of jewelry we have ordered from you and would recommend you in the future!

Kristine, Denver, CO – June 2012

WILLOW DIAMOND RING

Couldn’t be happier

It is perfect and so beautiful!! I have had some difficulty trying to find a band to match my engagement ring and this one is so unbelievably close. I couldn't be happier :) The box it came in and the cleaner are a pretty nice bonus too. Thank you so much for such fantastic and prompt customer service. I am beyond pleased. I will definitely be recommending Brilliant Earth to so many people and am sure this will not be my last purchase from there. Cannot say thank you enough!!

Jasmyn, Alberta, Canada - June 2012

WILLOW DIAMOND RING

Never Been More Pleased

I have never been more pleased with an online shopping experience. You have provided me better service than even local businesses that I can walk into and be face to face. Her engagement ring is beautiful and we can't wait to see the wedding band. Again thank you very much and look forward to doing more business with Brilliant Earth in the future.

Justin, Southampton, MA – May 2012

WILLOW DIAMOND RING

Really Impressed

Let me just say that I am really impressed. The rings look amazing!!! You guys rock. Thank you so much for emailing me back every time I had a question. Thanks again!!

Phillip, Fletcher, NC – May 2012

WILLOW DIAMOND RING

Quality and Craftsmanship

The ring is absolutely breathtaking to say the least. By far the most beautiful ring I've ever seen, the quality of your rings are incredible. I'll definitely be coming back to Brilliant Earth for the matching wedding band in a few months. I've spent the entire day showing the ring off to all my friends, everybody is impressed with the quality and craftsmanship that goes into your jewelry. Thank you again so much for all of the help you've provided, it will certainly make one woman very happy here shortly!

Micah, Raeford, NC – May 2012

WILLOW DIAMOND RING

Pleasant From Start to Finish

I learned of your company when originally searching for a way to buy responsibly via an article in the National Geographic web site and a short time later spoke with a friend that had purchased her rings through Brilliant Earth. Our few forays into jewelry stores were a complete turnoff in that our questions about sourcing were dismissed as naïve or we were nauseated by the promotion of the ‘wow’ factor and constantly pushed in some of the larger stores. Anyway, thank you for offering a pleasant experience from start to finish.

Kirk, Front Royal, VA – May 2012

WILLOW DIAMOND RING

Top Recommendation

We received the rings today and they are BEAUTIFUL!! Thanks so much to you and your team for all the help throughout this process. It has been a real pleasure working with you, and Brilliant Earth will always be my top recommendation for anyone looking for anything jewelry related. And of course if we ever need anything in the future we'll be sure to be in touch.

Noah, Sherman Oaks, CA – May 2012

WILLOW DIAMOND RING

Went out of your way

Oh my goodness this is the most precious wedding band I have ever laid my eyes on. So perfect in every respect! I can’t get over how dainty and sweet it is. You have been so great and so helpful through this process. You totally went out of your way and I felt so comfortable ordering this ring all the way across the country because of you! Thank you so much!

Christina, Albany, NY – April 2012

WILLOW DIAMOND RING

Made all of this so easy

Ring is AMAZING we both love it so much. I will be ordering the matching wedding band as soon as I can, and have already recommended your company to my sister’s future fiancé. It’s a stunner, and I love that it is comprised of ethically-sourced diamonds and recycled gold. Thank you for all of your help, you have made all of this so easy and your expertise and recommendations made a perfect ring for me – I will definitely be contacting you soon to order the wedding band!

Erin, San Diego, CA – April 2012

Diamond is especially stellar

The rings have arrived and I am validated on many levels that I made the right choice choosing Brilliant Earth. That diamond is especially stellar; the sparkle on it is just perfect. And the gemstones look excellent with platinum. I haven't stopped holding them; good thing our wedding is just a month and a half away. Thanks so much for all your assistance in making our designs happen!

Jessica, Rapid City, SD – April 2012

Looks like it was meant for me

The ring is stunning, and I cannot take my eyes off of it. It was so much fun telling everyone the story of picking it out, and emailing/calling you guys a million times with all of my questions, and looking at pictures over and over again, imagining what it would look like on my hand. Thank you for making this purchase as simple and painless and as fun as can be-we appreciate it immensely. The ring fits perfect, and, as much as it sounds kind of grandiose to say, looks like it was meant for me...STILL cannot believe that it is mine. Even prouder to tell everyone that yes, it is conflict-free...which is very important to me. That, in combination with the facts that it was very reasonably priced, and honestly one of the most unique engagement rings I have ever seen, make me happier than you can imagine with my decision to buy an engagement ring online, which I was originally hesitant about. Thank you again, a million times over. I would gladly recommend Brilliant Earth to anyone, hands down some of the best customer service around. I look forward to continuing to work with you all in the future.

Dawn, Chicago, IL – March 2012

Unique and gorgeous

The ring is absolutely BEAUTIFUL! I can't stop looking at it! Any anxieties I've had through the custom design process are totally put to rest--it really is perfect, not only in the design but also in the way it fits my hand. I've already received a ton of comments on how unique and gorgeous it is. Thank you so, so much for being so helpful through this process and really making the effort to understand and achieve what I was looking for. Brilliant Earth is going to be getting a lot of free advertising from me! Thanks again--I'm so very grateful to you for helping me get the ring I wanted. I'm only sad that I have to take it in to get appraised for insurance--I don't want it off my finger for one minute!

Kate, Reno, NV – March 2012

She will definitely love it

I received the rings and they are amazing..she will definitely love it. I appreciate all your effort and send my big thanks to your team!

Ismail, Ontario, Canada – March 2012

Sending them all your way!

I got the ring last Wednesday (a day earlier than expected!) and I proposed to Valerie on Sunday! Thank you so much for your help in picking the ring and diamond. Val loves her ring, and a lot of people have asked us where we got it. I'm sending them all your way. :)

Ronnie, San Jose, CA – February 2012

Order was in great hands

Earlier this year I had a stone, the band, and sizing all figured out by your wonderful employee. She was extremely thorough throughout the entire process. She sent me pictures, gave me advice, and set me up with the exact ring in my price range. It was a promise ring to my girlfriend, who is waiting for my return while I am deployed overseas. I couldn’t have been happier with the results. Being so pleased I returned to your company for a Valentine’s Day surprise. I had a few questions about the pendant that I had ordered, and just decided to use the live chat since I had such a great experience the last time. She remembered me, the ring, and that I was deployed! It was so wonderful being overseas and knowing that my order was in great hands once again. She answered all of my questions, wrapped my package AND fixed the shipping issues that I created myself. Brilliant Earth is wonderful, and I am so pleased to have the service, attitude and experience given to me on both occasions.

Zachary, Fairborn, OH – February 2012

So beautiful

Ok.....it is beautiful. It is so beautiful I hope she says no so I can wear it ;). Thank you so very much! I am extremely grateful for your service and help. You have made it less stressful for sure. And I am glad there is a company like Brilliant Earth. I will talk you guys up! I hope your Valentine's will be as great as mine.

Teresa, San Jose, CA – February 2012

From start to finish, thank you

Just a word of appreciation and thanks for your kind attention to detail and care in walking yet another scared guy through the process of purchasing a ring for his sweetie. The ring arrived as stated, the packaging was thoughtful and attractive, and Aimee LOVED the ring and the integrity with which it was mined, labored, and processed. From start to finish, thank you. A fan of Brilliant Earth and its people.

JP, Falls Church, VA – January 2012

Best collection of estate rings

The ring is perfect -- exactly what I wanted, it is such a whimsical, magical, symbolic ring. I'm sure this estate ring has a beautiful story. I also wanted to mention that since I lost my engagement ring two years ago I have been looking to replace it and I feel like I looked everywhere -- all the vintage antique ring websites, here in Asheville NC where I live, and in Charlotte, NC, and I have to say Brilliant Earth has the best collection of estate rings. They are so unique and lovely and even now that I have my perfect ring I'm sure I will occasionally check your website just to see the beautiful, artful ring collection you guys have. Thank you for all of your help!

Joy, Black Mountain, NC – January 2012


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