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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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WILLOW DIAMOND RING

I am thrilled!

Oh my goodness, the ring is even more beautiful than I thought. It's absolutely perfect! I am thrilled and more than completely satisfied with my purchase and choice to go with Brilliant Earth. I will definitely be making more purchases in the future! Many, many thanks again.

Marissa, Richardson, TX – August 2012

WILLOW DIAMOND RING

Love, love, love them!

We got the rings and love, love, love them! Mine is exactly what I hoped it would be. Fits great, sits really well on my finger, sublime diamond. Just perfect. Again, thank you for all your excellent help guiding us through this exciting process. Can I also just say that typing with a sparkly diamond is SO much more fun:)

Heidi, Oakland, CA – August 2012

WILLOW DIAMOND RING

I am one happy person!

Thank you, Thank you, Thank you! The rings are beautiful! They fit perfectly and are all I had hoped for. The sparkle is outstanding. Thanks for all you did to make all this come together on time. I will be telling everybody about my experience with Brilliant Earth. I am one happy person. THANKS!

Gayle, Fort Worth, TX – August 2012

WILLOW DIAMOND RING

Smitten

I was able to pick up the ring at the local fedex/kinko's yesterday (that service is great, by the way). The ring is beautiful. My fiancé is a self-described "non-profit type" and her main request in an engagement ring was that it be eco-friendly and conflict free. So, Brilliant Earth was perfect on that count, but she was also much more smitten by the beauty of the ring itself than she was expecting!

David, Seattle, WA – August 2012

WILLOW DIAMOND RING

Surpassed my Expectations

I couldn't be happier with the ring, it surpassed my expectations. The detail is amazing and the colour of the sapphire is even more beautiful than the picture. And I was really impressed by all the information your company provides about the origins of the materials, it feels good to know. My fiancé and I have been secretly engaged for a little while and it's nice to make it official with this ring :) Thanks so much for your help with everything!

Erin, Halifax, Nova Scotia – July 2012

WILLOW DIAMOND RING

I have no doubt she'll love it

I got the ring today and it looks AWESOME! It is exactly what I think she wants and I have no doubt she'll love it. That was an easy process to pick it out and get it. Your website is really user friendly!

Robert, Springfield, OR – July 2012

WILLOW DIAMOND RING

Brilliant Earth Continues to Amaze

Thank you all for helping walk me through this process. The ring will be on its way to you for a resize first thing tomorrow morning. I really appreciate how you included the pre-paid shipping label with insurance as part of the order. That's a really nice touch. Everyone at Brilliant Earth continues to amaze me with their attentiveness and customer service.

Jon, Rochester, WA – July 2012

WILLOW DIAMOND RING

It is BEAUTIFUL!

Just wanted to let you know that I received the ring today and you are right, it is BEAUTIFUL! I want to thank you and everyone at Brilliant Earth for the exquisite detail that was put into the ring. I am an artist and can see the fine craftsmanship that went into making it. I wanted something special for my girlfriend and I think that this is beyond special! Thank you and everyone at Brilliant Earth!

Matt, Hanover, MA – July 2012

WILLOW DIAMOND RING

The ring is amazing

The ring is amazing; I love it. I love the way the side stones give it some color and make it feel unique, yet the diamond still outshines both of them and really grabs the attention. The settings is really beautiful too. When I came up with this idea, I wasn't sure if it would actually happen. Some other places I approached while shopping around wouldn't even work with me. Thank you for working with me on this. It's perfect. I can't wait until my girlfriend sees it.

Anthony, Battle Creek, MI – July 2012

WILLOW DIAMOND RING

People think it's stunning

Just wanted to let you all know the proposal was a success and Jen loves the ring very much. Not only that, but the comments she/we have received on it are incredible. People think it's stunning.

John, New York, NY – July 2012

WILLOW DIAMOND RING

The Ring Captures the Ideal Feeling of the Engagement

I received the ring and it is so much more than I expected. The perfectly reflected light from the ring captures the ideal feeling of the engagement and symbolizes the reflected love that my partner and I feel. There is an added dimension of connection felt and seen in the ring because it was mined with care, respect for human life, and the earth from which it comes. What a magnificent gift from the earth to us. Thank you for making this possible.

Curtis, O’Neals, CA – June 2012

WILLOW DIAMOND RING

Thank You for Your Assistance and Honesty

I wanted to thank you all for your assistance and honesty. When I first found Brilliant Earth online, I was so thankful because I wanted so much to partner with an organization like yours. Buying a ring has honestly been the biggest purchase of my life, and I wanted to make sure that I did not adversely affect anyone involved in the ring's production, from start to finish. For that reason and more, I sincerely appreciate your help. Everyone has gone above & beyond in providing information, pictures, and whatever I needed to make my decisions. Your service has secured my interest with your mission and business, and I hope to call on Brilliant Earth for future purchases, as well.

Stephen, Portland, OR – June 2012

WILLOW DIAMOND RING

AMAZING!

Just wanted to say thank you to everyone at BE! I picked the ring up today and it is AMAZING! So beautiful. Just a big thank you for making the whole process a breeze and delivering quality jewelry. I'll always use and recommend BE in future, so excited!

Chase, Redwood City, CA – June 2012

WILLOW DIAMOND RING

Completely Pleasant Experience

I got the rings and they're perfect! Thank you so much for your help. We have, again, had another completely pleasant experience with you guys--thank you for making things so comfortable and easy!

Michael, Oklahoma City, OK – June 2012

WILLOW DIAMOND RING

Thank you, thank you!

I just opened my package from Brilliant Earth and I’m delighted! Your company’s excellence shines in every aspect. Thank you, thank you!

Lee, Birmingham, AL – July 2012

WILLOW DIAMOND RING

Even Better Than I’d Hoped For

The ring was delivered this morning and it is just perfect. It's even better than I’d hoped for. I want to thank you for your help and answering all of our questions and, generally, for being awesome at what you do. You guys did such an amazing job on this. If possible, please give the rest of your team a high-five for me.

Anthony, Flossmoor, IL – July 2012

WILLOW DIAMOND RING

She said yes!

She said "Yes!” Immediately. And cried. A lot. She just loves the ring and everything about and behind it. I am so happy that I chose your company.

Hansa, Bavaria, Germany – June 2012

WILLOW DIAMOND RING

Everything is perfect

We received the package and everything is perfect. The ring looks amazing and fits perfectly. She couldn't be happier. Thanks again for everything!!!

Billy, Beltsville, MD – June 2012

WILLOW DIAMOND RING

Definitely be repeat customers

We got our rings today and they fit perfectly! We are very pleased with the engraving! In short, our experience has been fantastic and we will definitely be repeat customers!

Amber and Stephen, Memphis, TN – June 2012

WILLOW DIAMOND RING

Made the purchase easy

I would like to tell you how impressed I am with Brilliant Earth. Everything was packaged perfectly and the ring looks fantastic. I am very happy with my purchase and I know she will be too. Thank you for keeping the lines of communication open - this makes everything less stressful and takes a load off my shoulders. You have been great, thank you for making the purchase easy.

Brian, Alberta, Canada – June 2012


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