Our non-commissioned jewelry experts are here to help, and will respond quickly to any questions you may have! Fill out the email form or contact us using one of the other methods below.
Please use the form below or call us at 1.800.691.0952 to schedule your personalized one hour visit with a jewelry specialist in our San Francisco showroom. We recommend you make your appointment at least three business days in advance.
Located near Union Square in downtown San Francisco, our showroom is an elegant and serene environment to privately view our collection. Our jewelry specialists are here to offer everything from technical gemstone expertise to explaining our ethical practices to full custom design. Knowing your gem or diamond preferences beforehand is exceptionally helpful, as each visit is personally tailored to you. Our ultimate goal is to provide you with the guidance and information you need to find the perfect ethical origin jewelry.
We'd love to hear about your experience at Brilliant Earth! Please email us at firstname.lastname@example.org with your feedback or photos.
I wanted to let you know that we received the ring. It is beautiful. Thank You! I also want you to know how much we appreciate your excellent customer service--everyone was helpful and polite and we felt like you really listened to us when discussing the issues. We will recommend Brilliant Earth to others without hesitation.
JoAnne, Sheridan, OR – November 2012
THE RING IS AMAZING! It's so beautiful. I like how simple and classic the design is... and how the diamond sparkles. Super ideal cut was a good choice... and H color was great too, because all I can see is clarity.
Going to Brilliant Earth was the best decision. Thank you so much for your patience and support.
Bobby, Arlington, VA – November 2012
This is a long overdue thank you for the work you and Brilliant Earth have done to make my ring. We had been corresponding over the summer to help me figure out what I wanted which ended up being a gorgeous yellow gold halo setting with a yellow sapphire. My now fiancé proposed to me in September and the ring is so beautiful, I almost forgot to say yes. I was absolutely stunned by its beauty. Chris and I have repeatedly said the ring is beyond our expectations and that we have never seen a ring as stunning as this one. I wear my ring with pride in the subway and often get positive comments from strangers. It also feels really good to know that I can tell everyone this is an absolutely conflict free ring.
I really can’t thank Brilliant Earth enough. You made this so easy for us. Working with you was one of the best decisions we’ve ever made!
Melina, Alexandria, VA – November 2012
The ring looks more beautiful than I could ever imagined! I am very happy with my purchase =) It looks amazing and better than any local retail stores I was viewing at, and they sell at a much higher price too.
Daniel, Scottsdale, AZ - November 2012
I received the ring today and I love it! Thanks so much. Ordering with you was extremely easy and convenient.
Erin, Vancouver, BC – November 2012
I received my package a couple days ago and saw it today for the first time. The pendant looks great and is exactly what I was looking for! It is a gift and I'm sure it will get the same, if not an even better, reaction once she sees it.
I am very pleased with the service from your company, and love the ethics and integrity you put into your products. We need more companies like yours! I will be sure to visit your site again in the future and will recommend Brilliant Earth to family and friends. Thank you very much for your service.
Bruce, Burlington, ON – October 2012
I have had impeccable service from Brilliant Earth. Everyone has been incredibly helpful, reassuring and unbiased. Your knowledge is second to none and has made me want to buy one of the most important items I will ever purchase (if not THE most important item) from your company.
Please pass on my sincere gratitude to everyone, there are many companies in the world who lack your professionalism and service.
James, Wantirna, Australia – October 2012
I just wanted to let you know that I have received the ring, and it is gorgeous! It is exactly what I was looking for. Thank you so much for the follow up and I am truly impressed with my experience with Brilliant Earth.
Eben, Littleton, CO – October 2012
I have received the ring and it is absolutely beautiful! I know my girlfriend is going to love it. I wanted to thank you for your outstanding customer service. Everyone was extremely helpful. Helping me choose the perfect gem and ring and I appreciated the punctuality in getting back to me with answers to my questions. It was a pleasure doing business with Brilliant Earth and I will definitely recommend you to others! Thanks again!
Joe, Concord, CA – October 2012
Received the ring this morning & it is absolutely fabulous! Exactly what we wanted. Thank you so very much for your help in getting us our perfect engagement ring.
Christopher, Norman, OK – September 2012