ENJOY Free shipping and free returns See Details

Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


Showing 10 of 323
DISPLAY:
  • 4 of 33

WILLOW DIAMOND RING

An Absolutely Wonderful Experience

Thank you so much for your help. With the easy ordering process I had over the phone with you and all the advice you gave me, I'm confident my girlfriend will be extremely happy with her engagement ring. Choosing Brilliant Earth, thus far, has been an absolutely wonderful experience for me. Thank you again.

Ross, Apple Valley, CA - December 2012

WILLOW DIAMOND RING

Something Memorable and Special

I received the ring, and yes, it is very beautiful! Thank you so much for all your help through this process. I also want to let you know that you're miles ahead of the competition. Sarah and I visited a few engagement ring chain stores, and it just didn't feel nearly as special or inviting as Brilliant Earth. You do a wonderful job of turning the process into something memorable and special and I really appreciated it and enjoyed working with you.

Denny, Jamul, CA - December 2012

WILLOW DIAMOND RING

The Most Special Moments of My Life

The quality of the products are unbeatable. I purchased my wife's engagement ring from Brilliant Earth, and then we bought our wedding bands as well. And on the birth of our first daughter I gave my wife a pendant and earrings from Brilliant Earth. The things I have received from BE represent the most special moments of my life and I couldn't be happier with their service. I've even visited the showroom in San Francisco and the personal attention I had in picking out wedding bands was very impressive. I recommend this company to anyone in the market for Earth-friendly jewelry.

Steven, Frankfort, KY – December 2012

WILLOW DIAMOND RING

Going the Extra Mile

I just wanted to email you guys to let y'all know how much I appreciate you going the extra mile for me during my diamond search. Your assistance, advice and connections were indispensable and helped me feel secure in both the purchase itself, as well as the stone (which my fiance loves, by the way). Thank you, very much, for all that you did.

Joe, Austin, TX – December 2012

WILLOW DIAMOND RING

Excellent Customer Service

I wanted to let you know that we received the ring. It is beautiful. Thank You! I also want you to know how much we appreciate your excellent customer service--everyone was helpful and polite and we felt like you really listened to us when discussing the issues. We will recommend Brilliant Earth to others without hesitation.

JoAnne, Sheridan, OR – November 2012

WILLOW DIAMOND RING

Brilliant Earth was the Best Decision

THE RING IS AMAZING! It's so beautiful. I like how simple and classic the design is... and how the diamond sparkles. Super ideal cut was a good choice... and H color was great too, because all I can see is clarity. Going to Brilliant Earth was the best decision. Thank you so much for your patience and support.

Bobby, Arlington, VA – November 2012

WILLOW DIAMOND RING

Absolutely Conflict Free

This is a long overdue thank you for the work you and Brilliant Earth have done to make my ring. We had been corresponding over the summer to help me figure out what I wanted which ended up being a gorgeous yellow gold halo setting with a yellow sapphire. My now fiancé proposed to me in September and the ring is so beautiful, I almost forgot to say yes. I was absolutely stunned by its beauty. Chris and I have repeatedly said the ring is beyond our expectations and that we have never seen a ring as stunning as this one. I wear my ring with pride in the subway and often get positive comments from strangers. It also feels really good to know that I can tell everyone this is an absolutely conflict free ring. I really can’t thank Brilliant Earth enough. You made this so easy for us. Working with you was one of the best decisions we’ve ever made!

Melina, Alexandria, VA – November 2012

WILLOW DIAMOND RING

Very Happy with My Purchase

The ring looks more beautiful than I could ever imagined! I am very happy with my purchase =) It looks amazing and better than any local retail stores I was viewing at, and they sell at a much higher price too.

Daniel, Scottsdale, AZ - November 2012

WILLOW DIAMOND RING

Easy and Convenient

I received the ring today and I love it! Thanks so much. Ordering with you was extremely easy and convenient.

Erin, Vancouver, BC – November 2012

WILLOW DIAMOND RING

Ethics and Integrity

I received my package a couple days ago and saw it today for the first time. The pendant looks great and is exactly what I was looking for! It is a gift and I'm sure it will get the same, if not an even better, reaction once she sees it. I am very pleased with the service from your company, and love the ethics and integrity you put into your products. We need more companies like yours! I will be sure to visit your site again in the future and will recommend Brilliant Earth to family and friends. Thank you very much for your service.

Bruce, Burlington, ON – October 2012


Showing 10 of 323
DISPLAY:
  • 4 of 33
JOIN THEMOVEMENT

Share our story with others

know moreabout the issues
  • 15 Amazing Facts about Diamonds

    15 Amazing Facts about Diamonds

    Diamonds are the birthstone for the month of April, meaning that April-born ladies have an extra reason to ask for gifts of sparkling... Read More

  • The Four Main Kinds of Blood Diamonds

    The Four Main Kinds of Blood Diamonds

    What are “blood” diamonds? How often are diamonds linked to violence or exploitation? The answers to these questions aren’t as straightforward as... Read More