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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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WILLOW DIAMOND RING

Professionalism and Service

I have had impeccable service from Brilliant Earth. Everyone has been incredibly helpful, reassuring and unbiased. Your knowledge is second to none and has made me want to buy one of the most important items I will ever purchase (if not THE most important item) from your company. Please pass on my sincere gratitude to everyone, there are many companies in the world who lack your professionalism and service.

James, Wantirna, Australia – October 2012

WILLOW DIAMOND RING

I Am Truly Impressed

I just wanted to let you know that I have received the ring, and it is gorgeous! It is exactly what I was looking for. Thank you so much for the follow up and I am truly impressed with my experience with Brilliant Earth.

Eben, Littleton, CO – October 2012

WILLOW DIAMOND RING

Outstanding Customer Service

I have received the ring and it is absolutely beautiful! I know my girlfriend is going to love it. I wanted to thank you for your outstanding customer service. Everyone was extremely helpful. Helping me choose the perfect gem and ring and I appreciated the punctuality in getting back to me with answers to my questions. It was a pleasure doing business with Brilliant Earth and I will definitely recommend you to others! Thanks again!

Joe, Concord, CA – October 2012

WILLOW DIAMOND RING

Our Perfect Engagement Ring

Received the ring this morning & it is absolutely fabulous! Exactly what we wanted. Thank you so very much for your help in getting us our perfect engagement ring.

Christopher, Norman, OK – September 2012

WILLOW DIAMOND RING

Thank you!

I received it! It's awesome! Fits perfectly, feels great, looks fantastic, and I don't have to worry about its origins! Thank you!

John, Occidental, CA – September 2012

WILLOW DIAMOND RING

Accommodating, Supportive, and Generous

I just wanted to thank Brilliant Earth for all you did to help me with this order. I know it was a rush on your end, but I feel you all did an excellent job making things happen as quickly as possible. I was able to get the ring on time and my proposal went ahead as planned! As I'm sure you know, these proposal things can be somewhat anxious and stressful, but everyone I spoke with at Brilliant Earth was very accommodating, supportive, and generous. We both love the ring -- it's everything we wanted both from aesthetic and ethical perspectives -- and are very comforted to know that there are companies out there that share our value in these sorts of global concerns.

David, Minden, Ontario – September 2012

WILLOW DIAMOND RING

Your Company Really Rocks

Thanks so much! All of your customer service/jewelry specialists are professional, helpful and prompt and your company really rocks! You made this an easy, pleasurable experience. Not only is the jewelry beautiful and unique (which I get compliments on frequently), but the customer service is just as remarkable! I’ve already referred all of my friends to your site. Keep up the good work!

Kristin, Milford, PA – September 2012

WILLOW DIAMOND RING

As You Said – Beautiful

The rings arrived yesterday and they are as you said – beautiful. Thank you for your exquisite workmanship and humanitarian philosophy that help to make this moment extra special for my fiancée and me.

Brian, Bronx, NY – September 2012

WILLOW DIAMOND RING

Exactly What We Were Looking For

Our rings are truly beautiful. My fiancé and I are both very environmentally conscious, and we work in the field of international relations, on issues of civil society and human rights. Finding Brilliant Earth with its eco-friendly and human rights oriented philosophy was exactly what we were looking for. And of course, we are very impressed with the craftsmanship, the quick delivery, the customer care, and the friendliness of the staff – ordering was a breeze and we are absolutely satisfied with what we got. Thank you all for helping us get exactly what we wanted – we will definitely recommend your company to anyone who will be looking to buy rings and other jewelry in the future!

Tazreena , Washington, DC – September 2012

WILLOW DIAMOND RING

I Fell in Love!!

My fiance Jon and I have been together for 6 years, and friends for 10. I work in the bridal industry as an event planner and wedding coordinator, and see a LOT of bridal jewelry, and while it is all beautiful, none of it struck me as truly "me". Upon stumbling onto your website, I fell in love!! Your company was the only one that offered simple yet stunning jewelry, that was not only guaranteed conflict-free, but unlike anything I had seen in stores or online. I am in love with my Seacrest ring, and we couldn't be happier! The ring is lovely, and he said that the customer service was top notch! Thanks so much, we look forward to picking out his wedding band from you fine folks!

Rachel, Arlington, VA – August 2012

WILLOW DIAMOND RING

Totally Unique, Simple, and Comfortable

I spent most of yesterday reloading the FedEx tracking page, and then the package arrived! The ring is absolutely perfect. The stone is just the right color, and has the beautiful cut I like! I can't thank you enough for your tireless efforts. It's totally unique, simple and, most importantly, comfortable for me to wear! LOVE! I also really appreciate that it came with a bit of jewelry cleaner--such a nice touch!!!

Ashley, Alameda, CA – August 2012

WILLOW DIAMOND RING

Thank You for Your Commitment to Your Craft

The ring is absolutely beautiful! It's very unique – a perfect weight and presence. And the diamond catches the light beautifully. The fact that this ring is also a responsible and ethical choice means a lot to me. It's an aspect of the ring that people are fascinated by as much as they are by the presence. We will definitely be back for the matching wedding band! Thank you for your commitment to your craft, and wonderful business.

Jaime, Braintree, VT – August 2012

WILLOW DIAMOND RING

Ethical and Honest

I was so excited that my husband was going to order me a ring from Brilliant Earth that it was all I could think about for days & days! Finally the big day came that we actually purchased the ring & now I can not wait to get that baby on my finger! I love that Brilliant Earth is not only ethical, but genuinely honest as well. Honesty is hard to come by in a company, so my hope is that Brilliant Earth never changes & I'm pretty confident they won't! If you are having any doubt about the company, check them out... you will find a flawless record & so many amazing benefits that the doubt will simply disappear. We are beyond excited about our purchase and looking forward to many more with Brilliant Earth.

Laura, Columbus, GA – August 2012

WILLOW DIAMOND RING

It Sparkles with Fire

I wanted to thank you all; the ring is gorgeous, it sparkles with fire when light goes through it. My future wife loves it and I'm completely satisfied with all. Actually, I wouldn't look in any other place for the wedding bands but with you.

Daniel, Fort Worth, TX – August 2012

WILLOW DIAMOND RING

Level of Care and Speediness of Service

I am blown away by the level of care and by the speediness of service I received today. You all are doing an incredible job and I will definitely recommend Brilliant Earth to friends and family for all their jewelry needs. Again, thank you so much!

Mark, Visalia, CA – August 2012

WILLOW DIAMOND RING

I am thrilled!

Oh my goodness, the ring is even more beautiful than I thought. It's absolutely perfect! I am thrilled and more than completely satisfied with my purchase and choice to go with Brilliant Earth. I will definitely be making more purchases in the future! Many, many thanks again.

Marissa, Richardson, TX – August 2012

WILLOW DIAMOND RING

Love, love, love them!

We got the rings and love, love, love them! Mine is exactly what I hoped it would be. Fits great, sits really well on my finger, sublime diamond. Just perfect. Again, thank you for all your excellent help guiding us through this exciting process. Can I also just say that typing with a sparkly diamond is SO much more fun:)

Heidi, Oakland, CA – August 2012

WILLOW DIAMOND RING

I am one happy person!

Thank you, Thank you, Thank you! The rings are beautiful! They fit perfectly and are all I had hoped for. The sparkle is outstanding. Thanks for all you did to make all this come together on time. I will be telling everybody about my experience with Brilliant Earth. I am one happy person. THANKS!

Gayle, Fort Worth, TX – August 2012

WILLOW DIAMOND RING

Smitten

I was able to pick up the ring at the local fedex/kinko's yesterday (that service is great, by the way). The ring is beautiful. My fiancé is a self-described "non-profit type" and her main request in an engagement ring was that it be eco-friendly and conflict free. So, Brilliant Earth was perfect on that count, but she was also much more smitten by the beauty of the ring itself than she was expecting!

David, Seattle, WA – August 2012

WILLOW DIAMOND RING

Surpassed my Expectations

I couldn't be happier with the ring, it surpassed my expectations. The detail is amazing and the colour of the sapphire is even more beautiful than the picture. And I was really impressed by all the information your company provides about the origins of the materials, it feels good to know. My fiancé and I have been secretly engaged for a little while and it's nice to make it official with this ring :) Thanks so much for your help with everything!

Erin, Halifax, Nova Scotia – July 2012


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