ENJOY Free shipping and free returns See Details

Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


Showing 30 of 323
DISPLAY:
  • 2 of 11

WILLOW DIAMOND RING

An Absolutely Wonderful Experience

Thank you so much for your help. With the easy ordering process I had over the phone with you and all the advice you gave me, I'm confident my girlfriend will be extremely happy with her engagement ring. Choosing Brilliant Earth, thus far, has been an absolutely wonderful experience for me. Thank you again.

Ross, Apple Valley, CA - December 2012

WILLOW DIAMOND RING

Something Memorable and Special

I received the ring, and yes, it is very beautiful! Thank you so much for all your help through this process. I also want to let you know that you're miles ahead of the competition. Sarah and I visited a few engagement ring chain stores, and it just didn't feel nearly as special or inviting as Brilliant Earth. You do a wonderful job of turning the process into something memorable and special and I really appreciated it and enjoyed working with you.

Denny, Jamul, CA - December 2012

WILLOW DIAMOND RING

The Most Special Moments of My Life

The quality of the products are unbeatable. I purchased my wife's engagement ring from Brilliant Earth, and then we bought our wedding bands as well. And on the birth of our first daughter I gave my wife a pendant and earrings from Brilliant Earth. The things I have received from BE represent the most special moments of my life and I couldn't be happier with their service. I've even visited the showroom in San Francisco and the personal attention I had in picking out wedding bands was very impressive. I recommend this company to anyone in the market for Earth-friendly jewelry.

Steven, Frankfort, KY – December 2012

WILLOW DIAMOND RING

Going the Extra Mile

I just wanted to email you guys to let y'all know how much I appreciate you going the extra mile for me during my diamond search. Your assistance, advice and connections were indispensable and helped me feel secure in both the purchase itself, as well as the stone (which my fiance loves, by the way). Thank you, very much, for all that you did.

Joe, Austin, TX – December 2012

WILLOW DIAMOND RING

Excellent Customer Service

I wanted to let you know that we received the ring. It is beautiful. Thank You! I also want you to know how much we appreciate your excellent customer service--everyone was helpful and polite and we felt like you really listened to us when discussing the issues. We will recommend Brilliant Earth to others without hesitation.

JoAnne, Sheridan, OR – November 2012

WILLOW DIAMOND RING

Brilliant Earth was the Best Decision

THE RING IS AMAZING! It's so beautiful. I like how simple and classic the design is... and how the diamond sparkles. Super ideal cut was a good choice... and H color was great too, because all I can see is clarity. Going to Brilliant Earth was the best decision. Thank you so much for your patience and support.

Bobby, Arlington, VA – November 2012

WILLOW DIAMOND RING

Absolutely Conflict Free

This is a long overdue thank you for the work you and Brilliant Earth have done to make my ring. We had been corresponding over the summer to help me figure out what I wanted which ended up being a gorgeous yellow gold halo setting with a yellow sapphire. My now fiancé proposed to me in September and the ring is so beautiful, I almost forgot to say yes. I was absolutely stunned by its beauty. Chris and I have repeatedly said the ring is beyond our expectations and that we have never seen a ring as stunning as this one. I wear my ring with pride in the subway and often get positive comments from strangers. It also feels really good to know that I can tell everyone this is an absolutely conflict free ring. I really can’t thank Brilliant Earth enough. You made this so easy for us. Working with you was one of the best decisions we’ve ever made!

Melina, Alexandria, VA – November 2012

WILLOW DIAMOND RING

Very Happy with My Purchase

The ring looks more beautiful than I could ever imagined! I am very happy with my purchase =) It looks amazing and better than any local retail stores I was viewing at, and they sell at a much higher price too.

Daniel, Scottsdale, AZ - November 2012

WILLOW DIAMOND RING

Easy and Convenient

I received the ring today and I love it! Thanks so much. Ordering with you was extremely easy and convenient.

Erin, Vancouver, BC – November 2012

WILLOW DIAMOND RING

Ethics and Integrity

I received my package a couple days ago and saw it today for the first time. The pendant looks great and is exactly what I was looking for! It is a gift and I'm sure it will get the same, if not an even better, reaction once she sees it. I am very pleased with the service from your company, and love the ethics and integrity you put into your products. We need more companies like yours! I will be sure to visit your site again in the future and will recommend Brilliant Earth to family and friends. Thank you very much for your service.

Bruce, Burlington, ON – October 2012

WILLOW DIAMOND RING

Professionalism and Service

I have had impeccable service from Brilliant Earth. Everyone has been incredibly helpful, reassuring and unbiased. Your knowledge is second to none and has made me want to buy one of the most important items I will ever purchase (if not THE most important item) from your company. Please pass on my sincere gratitude to everyone, there are many companies in the world who lack your professionalism and service.

James, Wantirna, Australia – October 2012

WILLOW DIAMOND RING

I Am Truly Impressed

I just wanted to let you know that I have received the ring, and it is gorgeous! It is exactly what I was looking for. Thank you so much for the follow up and I am truly impressed with my experience with Brilliant Earth.

Eben, Littleton, CO – October 2012

WILLOW DIAMOND RING

Outstanding Customer Service

I have received the ring and it is absolutely beautiful! I know my girlfriend is going to love it. I wanted to thank you for your outstanding customer service. Everyone was extremely helpful. Helping me choose the perfect gem and ring and I appreciated the punctuality in getting back to me with answers to my questions. It was a pleasure doing business with Brilliant Earth and I will definitely recommend you to others! Thanks again!

Joe, Concord, CA – October 2012

WILLOW DIAMOND RING

Our Perfect Engagement Ring

Received the ring this morning & it is absolutely fabulous! Exactly what we wanted. Thank you so very much for your help in getting us our perfect engagement ring.

Christopher, Norman, OK – September 2012

WILLOW DIAMOND RING

Thank you!

I received it! It's awesome! Fits perfectly, feels great, looks fantastic, and I don't have to worry about its origins! Thank you!

John, Occidental, CA – September 2012

WILLOW DIAMOND RING

Accommodating, Supportive, and Generous

I just wanted to thank Brilliant Earth for all you did to help me with this order. I know it was a rush on your end, but I feel you all did an excellent job making things happen as quickly as possible. I was able to get the ring on time and my proposal went ahead as planned! As I'm sure you know, these proposal things can be somewhat anxious and stressful, but everyone I spoke with at Brilliant Earth was very accommodating, supportive, and generous. We both love the ring -- it's everything we wanted both from aesthetic and ethical perspectives -- and are very comforted to know that there are companies out there that share our value in these sorts of global concerns.

David, Minden, Ontario – September 2012

WILLOW DIAMOND RING

Your Company Really Rocks

Thanks so much! All of your customer service/jewelry specialists are professional, helpful and prompt and your company really rocks! You made this an easy, pleasurable experience. Not only is the jewelry beautiful and unique (which I get compliments on frequently), but the customer service is just as remarkable! I’ve already referred all of my friends to your site. Keep up the good work!

Kristin, Milford, PA – September 2012

WILLOW DIAMOND RING

As You Said – Beautiful

The rings arrived yesterday and they are as you said – beautiful. Thank you for your exquisite workmanship and humanitarian philosophy that help to make this moment extra special for my fiancée and me.

Brian, Bronx, NY – September 2012

WILLOW DIAMOND RING

Exactly What We Were Looking For

Our rings are truly beautiful. My fiancé and I are both very environmentally conscious, and we work in the field of international relations, on issues of civil society and human rights. Finding Brilliant Earth with its eco-friendly and human rights oriented philosophy was exactly what we were looking for. And of course, we are very impressed with the craftsmanship, the quick delivery, the customer care, and the friendliness of the staff – ordering was a breeze and we are absolutely satisfied with what we got. Thank you all for helping us get exactly what we wanted – we will definitely recommend your company to anyone who will be looking to buy rings and other jewelry in the future!

Tazreena , Washington, DC – September 2012

WILLOW DIAMOND RING

I Fell in Love!!

My fiance Jon and I have been together for 6 years, and friends for 10. I work in the bridal industry as an event planner and wedding coordinator, and see a LOT of bridal jewelry, and while it is all beautiful, none of it struck me as truly "me". Upon stumbling onto your website, I fell in love!! Your company was the only one that offered simple yet stunning jewelry, that was not only guaranteed conflict-free, but unlike anything I had seen in stores or online. I am in love with my Seacrest ring, and we couldn't be happier! The ring is lovely, and he said that the customer service was top notch! Thanks so much, we look forward to picking out his wedding band from you fine folks!

Rachel, Arlington, VA – August 2012

WILLOW DIAMOND RING

Totally Unique, Simple, and Comfortable

I spent most of yesterday reloading the FedEx tracking page, and then the package arrived! The ring is absolutely perfect. The stone is just the right color, and has the beautiful cut I like! I can't thank you enough for your tireless efforts. It's totally unique, simple and, most importantly, comfortable for me to wear! LOVE! I also really appreciate that it came with a bit of jewelry cleaner--such a nice touch!!!

Ashley, Alameda, CA – August 2012

WILLOW DIAMOND RING

Thank You for Your Commitment to Your Craft

The ring is absolutely beautiful! It's very unique – a perfect weight and presence. And the diamond catches the light beautifully. The fact that this ring is also a responsible and ethical choice means a lot to me. It's an aspect of the ring that people are fascinated by as much as they are by the presence. We will definitely be back for the matching wedding band! Thank you for your commitment to your craft, and wonderful business.

Jaime, Braintree, VT – August 2012

WILLOW DIAMOND RING

Ethical and Honest

I was so excited that my husband was going to order me a ring from Brilliant Earth that it was all I could think about for days & days! Finally the big day came that we actually purchased the ring & now I can not wait to get that baby on my finger! I love that Brilliant Earth is not only ethical, but genuinely honest as well. Honesty is hard to come by in a company, so my hope is that Brilliant Earth never changes & I'm pretty confident they won't! If you are having any doubt about the company, check them out... you will find a flawless record & so many amazing benefits that the doubt will simply disappear. We are beyond excited about our purchase and looking forward to many more with Brilliant Earth.

Laura, Columbus, GA – August 2012

WILLOW DIAMOND RING

It Sparkles with Fire

I wanted to thank you all; the ring is gorgeous, it sparkles with fire when light goes through it. My future wife loves it and I'm completely satisfied with all. Actually, I wouldn't look in any other place for the wedding bands but with you.

Daniel, Fort Worth, TX – August 2012

WILLOW DIAMOND RING

Level of Care and Speediness of Service

I am blown away by the level of care and by the speediness of service I received today. You all are doing an incredible job and I will definitely recommend Brilliant Earth to friends and family for all their jewelry needs. Again, thank you so much!

Mark, Visalia, CA – August 2012

WILLOW DIAMOND RING

I am thrilled!

Oh my goodness, the ring is even more beautiful than I thought. It's absolutely perfect! I am thrilled and more than completely satisfied with my purchase and choice to go with Brilliant Earth. I will definitely be making more purchases in the future! Many, many thanks again.

Marissa, Richardson, TX – August 2012

WILLOW DIAMOND RING

Love, love, love them!

We got the rings and love, love, love them! Mine is exactly what I hoped it would be. Fits great, sits really well on my finger, sublime diamond. Just perfect. Again, thank you for all your excellent help guiding us through this exciting process. Can I also just say that typing with a sparkly diamond is SO much more fun:)

Heidi, Oakland, CA – August 2012

WILLOW DIAMOND RING

I am one happy person!

Thank you, Thank you, Thank you! The rings are beautiful! They fit perfectly and are all I had hoped for. The sparkle is outstanding. Thanks for all you did to make all this come together on time. I will be telling everybody about my experience with Brilliant Earth. I am one happy person. THANKS!

Gayle, Fort Worth, TX – August 2012

WILLOW DIAMOND RING

Smitten

I was able to pick up the ring at the local fedex/kinko's yesterday (that service is great, by the way). The ring is beautiful. My fiancé is a self-described "non-profit type" and her main request in an engagement ring was that it be eco-friendly and conflict free. So, Brilliant Earth was perfect on that count, but she was also much more smitten by the beauty of the ring itself than she was expecting!

David, Seattle, WA – August 2012

WILLOW DIAMOND RING

Surpassed my Expectations

I couldn't be happier with the ring, it surpassed my expectations. The detail is amazing and the colour of the sapphire is even more beautiful than the picture. And I was really impressed by all the information your company provides about the origins of the materials, it feels good to know. My fiancé and I have been secretly engaged for a little while and it's nice to make it official with this ring :) Thanks so much for your help with everything!

Erin, Halifax, Nova Scotia – July 2012


Showing 30 of 323
DISPLAY:
  • 2 of 11
JOIN THEMOVEMENT

Share our story with others

know moreabout the issues
  • Brilliant Earth Funds Schooling for Young African Leader

    Brilliant Earth Funds Schooling for Young African Leader

    Building a more ethical diamond industry is going to take leadership—from people around the world, but especially from within Africa. Indeed,... Read More

  • 15 Amazing Facts about Diamonds

    15 Amazing Facts about Diamonds

    Diamonds are the birthstone for the month of April, meaning that April-born ladies have an extra reason to ask for gifts of sparkling... Read More