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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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WILLOW DIAMOND RING

A Company That Genuinely Cares About Its Customers

I just received it. It fits PERFECTLY! I also wanted to let you know that you guys do an amazing job at keeping in touch with customers and following up. Seriously, thank you so much for making this very expensive purchase an absolutely pleasant experience. It's amazing to find a company that genuinely cares about its customers. I will recommend you to my friends and family (and make future purchases myself) without a doubt. Thanks again!!!

Esther, Schaumburg, IL - June 2013

WILLOW DIAMOND RING

The Best Customer Service I Think I've Ever Had Online

I just wanted to let you know I received the ring today and it is absolutely gorgeous!!!! It goes really, really well with my engagement ring, even though they don't match! I love it!!!!!!!!!!!!! :) It's also beautiful enough in it's own right to be worn alone, which was something I was really after!!!! Also just wanted to thank you for the best customer service I think I've ever had online!!!! I really appreciated your communication with me at every step of the way. :) I'll have no hesitation recommending Brilliant Earth to friends and family or coming back for future purchases!!! I feel so happy that I've found the ring I'll wear for the rest of my life!!!!! Thank you!!! Cheers

Jess, Artarmon, Australia - June 2013

WILLOW DIAMOND RING

An Incredible Job

The custom ring arrived at Fedex today and when I picked it up and looked at it for the first time I was completely taken back by how beautiful it was in person. Your team has done an incredible job and I am sure my gal will have a complete meltdown when she sees this ring. Again thank you and I will be in touch in the future to purchase the matching wedding band.

Andy, Daphne, AL - June 2013

WILLOW DIAMOND RING

Something We Really Do Care About

We received our rings yesterday and they are so beautiful! We really love them. They seem to fit well so far. Thank you so much for all of your help. It is very much appreciated! Our experience with Brilliant Earth has been fantastic and we are really happy with our choice of rings (which are exquisite!). It an added bonus to have the choice of an ethical, eco-friendly jeweler as it is something we really do care about. Thanks again!

Allison, Prairie Village, KS - May 2013

WILLOW DIAMOND RING

The Best Customer Service Experience

Good morning, I had planned on emailing ya'll on Friday. I wanted to say a HUGE THANK YOU to everyone who has been involved. The ring is spectacular! It is everything i expected and everything she wanted. Ya'll have been amazing and I have had the best customer service experience. Again thank you!

John, Herndon, VA - May 2013

WILLOW DIAMOND RING

Extremely Ecstatic

With all the hullabaloo going on in our lives at the moment, it took a few weekends to find the *perfect* moment. I wanted to drop a line that my fiance is extremely ecstatic about her ring! When she saw the box she even said "O, wow. You went to Brilliant Earth"? And can you imagine: it fits on the very first try! Thank you for making this such a great experience for us! I'll be sure to forward on good reviews.

Michael, Winchester, CA - May 2013

WILLOW DIAMOND RING

It Has Been An Absolute Pleasure

I will be recommending Brilliant Earth to anyone and everyone! It has been an absolutely pleasure working with you. I saw my ring on the "recently purchased" section today, pretty cool. I might be ordering the band to go with it...haven't decided yet. It's just so pretty on it's own. Thank you again!

Andrea, San Diego, CA - April 2013

WILLOW DIAMOND RING

Shipping Was Ridiculously Fast

I just wanted to let you know that I got the ring and my girlfriend absolutely loves it! Shipping was ridiculously fast and I couldn't be happier with my purchase. I will definitely be telling all my friends about you guys! Thanks very much ;)

Shane, Edmonton, Canada - April 2013

WILLOW DIAMOND RING

I Love Knowing That My Rings Are Ethically Sourced

I received them today! They are so lovely! We tried then on right away, can't wait to start wearing them from June onward! (we get married in June) I'm so glad that I found Brilliant Earth, I love knowing that my rings are ethically sourced and recycled. What more could I ask for? Love it.

Richelle, Albuquerque, NM - April 2013

WILLOW DIAMOND RING

They Look Absolutely Perfect

I received the rings this morning, just as promised, and they look absolutely perfect! I love the wooden box and the rings are gorgeous. I think my soon-to-be fiancé is going to love them. Thank you very much for the great service that you and others have provided for me at B.E. I'm certain that I will order from you again someday.

Michael, Collinsville, IL - March 2013

WILLOW DIAMOND RING

Exactly What I Was Looking For

The rings are stunning; exactly what I was looking for. I would like to thank you for all of the wonderful service I experienced during this transaction. Your easy-to-use online website was informative, accurate and made this experience a pleasant one. I would also like to add that your staff were professional, pleasant and very helpful. I would highly recommend Brilliant Earth to friends and family. I assure that my family will be thrilled when we make the announcement in the upcoming weeks. Thank you again for helping in this special time of our lives.

Tiffany, St. John's Newfoundland and Labrador, Canada - April 2013

WILLOW DIAMOND RING

They Really Had The Local Jeweler Vibe

I had bought a custom engagement ring from BE for my girlfriend, who is now my fiancee!!!! I wish there was more than just "Excellent" on these scales, like "Amazing". I couldn't be any happier with BE. My fiancee wanted a fair trade, ethical origin jewelry, alternative to diamond, affordable, and she like Irish designs. Fortunately for me BE had all of that!!! I was able to get the perfect ring for her, that she loves. Also, my jewelry specialist, was amazing. She was very patient with me as I was trying to figure out what ring I wanted to buy. Once I decided on the custom piece, she was always transparent and kept me up to date. She really made what could be a stressful experience into a very pleasant experience. I can say enough about how impressed I am with BE, even though they are clear across the country from me, they really had the local jeweler vibe, where they made me the customer feel very welcome and comfortable. I would highly recommend BE.

Ben, Raleigh, NC - March 2013

WILLOW DIAMOND RING

Brilliant Earth Was Superb

The good quality ring was one thing, the service I received was even better! Brilliant Earth seems to have one jewelry specialist assigned per order. And he/she will help you out all though out the ordering process. My specialist was very very helpful, and he replied to my emails so promptly, that I felt like I was chatting with him every morning over coffee. Online shopping can be quite scary (for me anyway.. especially when you are paying thousands!) and you hardly expect the human touch service experience. Brilliant Earth demonstrated that this can change. I truly felt as if I walked into the local jewelry store and dealt with a personal sales assistant. My experience with Brilliant Earth was superb. I hope their high quality of service continues to grow. Thanks Brilliant Earth!

Christine, Chatswood, Australia - February 2013

WILLOW DIAMOND RING

She Loves It

I just wanted to let you know that the ring came in with plenty of time to spare and it looks beautiful. She was absolutely stunned when I asked her and I know she just loves the ring. I overhear her talking to other people about how beautiful it is and I catch her looking at it and smiling all the time. It is absolutely perfect and I'm so glad that she loves it so much. Thank you so much for all your help! We are planning on getting married sometime around this coming November so it's all very exciting! Take care!

Matthew, Moore, OK - January 2013

WILLOW DIAMOND RING

Incredibly Easy and Clear

I'd just like to extend my many thanks on all of your hard work over the last months; you have made the process of buying a ring incredibly easy and clear. My girlfriend and I are now happily engaged and the beautiful ring is where it belongs. P.S. I have no doubt we will be back in touch in the years to come to buy wedding rings from you.

Kallaum, Stockton-On-Tees, United Kingdom - December 2012

WILLOW DIAMOND RING

An Absolutely Wonderful Experience

Thank you so much for your help. With the easy ordering process I had over the phone with you and all the advice you gave me, I'm confident my girlfriend will be extremely happy with her engagement ring. Choosing Brilliant Earth, thus far, has been an absolutely wonderful experience for me. Thank you again.

Ross, Apple Valley, CA - December 2012

WILLOW DIAMOND RING

Something Memorable and Special

I received the ring, and yes, it is very beautiful! Thank you so much for all your help through this process. I also want to let you know that you're miles ahead of the competition. Sarah and I visited a few engagement ring chain stores, and it just didn't feel nearly as special or inviting as Brilliant Earth. You do a wonderful job of turning the process into something memorable and special and I really appreciated it and enjoyed working with you.

Denny, Jamul, CA - December 2012

WILLOW DIAMOND RING

The Most Special Moments of My Life

The quality of the products are unbeatable. I purchased my wife's engagement ring from Brilliant Earth, and then we bought our wedding bands as well. And on the birth of our first daughter I gave my wife a pendant and earrings from Brilliant Earth. The things I have received from BE represent the most special moments of my life and I couldn't be happier with their service. I've even visited the showroom in San Francisco and the personal attention I had in picking out wedding bands was very impressive. I recommend this company to anyone in the market for Earth-friendly jewelry.

Steven, Frankfort, KY – December 2012

WILLOW DIAMOND RING

Going the Extra Mile

I just wanted to email you guys to let y'all know how much I appreciate you going the extra mile for me during my diamond search. Your assistance, advice and connections were indispensable and helped me feel secure in both the purchase itself, as well as the stone (which my fiance loves, by the way). Thank you, very much, for all that you did.

Joe, Austin, TX – December 2012

WILLOW DIAMOND RING

Excellent Customer Service

I wanted to let you know that we received the ring. It is beautiful. Thank You! I also want you to know how much we appreciate your excellent customer service--everyone was helpful and polite and we felt like you really listened to us when discussing the issues. We will recommend Brilliant Earth to others without hesitation.

JoAnne, Sheridan, OR – November 2012


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