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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.

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Showing 21-40 of 298 items
  • Accommodating, Supportive, and Generous

    I just wanted to thank Brilliant Earth for all you did to help me with this order. I know it was a rush on your end, but I feel you all did an excellent job making things happen as quickly as possible. I was able to get the ring on time and my proposal went ahead as planned!

    As I'm sure you know, these proposal things can be somewhat anxious and stressful, but everyone I spoke with at Brilliant Earth was very accommodating, supportive, and generous.

    We both love the ring -- it's everything we wanted both from aesthetic and ethical perspectives -- and are very comforted to know that there are companies out there that share our value in these sorts of global concerns.


    David, Minden, Ontario – September 2012

  • Your Company Really Rocks

    Thanks so much! All of your customer service/jewelry specialists are professional, helpful and prompt and your company really rocks! You made this an easy, pleasurable experience. Not only is the jewelry beautiful and unique (which I get compliments on frequently), but the customer service is just as remarkable! I’ve already referred all of my friends to your site. Keep up the good work!


    Kristin, Milford, PA – September 2012

  • As You Said – Beautiful

    The rings arrived yesterday and they are as you said – beautiful. Thank you for your exquisite workmanship and humanitarian philosophy that help to make this moment extra special for my fiancée and me.


    Brian, Bronx, NY – September 2012

  • Exactly What We Were Looking For

    Our rings are truly beautiful. My fiancé and I are both very environmentally conscious, and we work in the field of international relations, on issues of civil society and human rights. Finding Brilliant Earth with its eco-friendly and human rights oriented philosophy was exactly what we were looking for. And of course, we are very impressed with the craftsmanship, the quick delivery, the customer care, and the friendliness of the staff – ordering was a breeze and we are absolutely satisfied with what we got. Thank you all for helping us get exactly what we wanted – we will definitely recommend your company to anyone who will be looking to buy rings and other jewelry in the future!


    Tazreena , Washington, DC – September 2012

  • I Fell in Love!!

    My fiance Jon and I have been together for 6 years, and friends for 10. I work in the bridal industry as an event planner and wedding coordinator, and see a LOT of bridal jewelry, and while it is all beautiful, none of it struck me as truly "me". Upon stumbling onto your website, I fell in love!! Your company was the only one that offered simple yet stunning jewelry, that was not only guaranteed conflict-free, but unlike anything I had seen in stores or online. I am in love with my Seacrest ring, and we couldn't be happier! The ring is lovely, and he said that the customer service was top notch! Thanks so much, we look forward to picking out his wedding band from you fine folks!


    Rachel, Arlington, VA – August 2012

  • Totally Unique, Simple, and Comfortable

    I spent most of yesterday reloading the FedEx tracking page, and then the package arrived! The ring is absolutely perfect. The stone is just the right color, and has the beautiful cut I like! I can't thank you enough for your tireless efforts. It's totally unique, simple and, most importantly, comfortable for me to wear! LOVE! I also really appreciate that it came with a bit of jewelry cleaner--such a nice touch!!!


    Ashley, Alameda, CA – August 2012

  • Thank You for Your Commitment to Your Craft

    The ring is absolutely beautiful! It's very unique – a perfect weight and presence. And the diamond catches the light beautifully. The fact that this ring is also a responsible and ethical choice means a lot to me. It's an aspect of the ring that people are fascinated by as much as they are by the presence. We will definitely be back for the matching wedding band!

    Thank you for your commitment to your craft, and wonderful business.


    Jaime, Braintree, VT – August 2012

  • Ethical and Honest

    I was so excited that my husband was going to order me a ring from Brilliant Earth that it was all I could think about for days & days! Finally the big day came that we actually purchased the ring & now I can not wait to get that baby on my finger! I love that Brilliant Earth is not only ethical, but genuinely honest as well. Honesty is hard to come by in a company, so my hope is that Brilliant Earth never changes & I'm pretty confident they won't! If you are having any doubt about the company, check them out... you will find a flawless record & so many amazing benefits that the doubt will simply disappear. We are beyond excited about our purchase and looking forward to many more with Brilliant Earth.


    Laura, Columbus, GA – August 2012

  • It Sparkles with Fire

    I wanted to thank you all; the ring is gorgeous, it sparkles with fire when light goes through it. My future wife loves it and I'm completely satisfied with all. Actually, I wouldn't look in any other place for the wedding bands but with you.


    Daniel, Fort Worth, TX – August 2012

  • Level of Care and Speediness of Service

    I am blown away by the level of care and by the speediness of service I received today. You all are doing an incredible job and I will definitely recommend Brilliant Earth to friends and family for all their jewelry needs. Again, thank you so much!


    Mark, Visalia, CA – August 2012

  • I am thrilled!

    Oh my goodness, the ring is even more beautiful than I thought. It's absolutely perfect! I am thrilled and more than completely satisfied with my purchase and choice to go with Brilliant Earth. I will definitely be making more purchases in the future!
    Many, many thanks again.


    Marissa, Richardson, TX – August 2012

  • Love, love, love them!

    We got the rings and love, love, love them! Mine is exactly what I hoped it would be. Fits great, sits really well on my finger, sublime diamond. Just perfect. Again, thank you for all your excellent help guiding us through this exciting process.

    Can I also just say that typing with a sparkly diamond is SO much more fun:)


    Heidi, Oakland, CA – August 2012

  • I am one happy person!

    Thank you, Thank you, Thank you! The rings are beautiful! They fit perfectly and are all I had hoped for. The sparkle is outstanding. Thanks for all you did to make all this come together on time. I will be telling everybody about my experience with Brilliant Earth. I am one happy person. THANKS!


    Gayle, Fort Worth, TX – August 2012

  • Smitten

    I was able to pick up the ring at the local fedex/kinko's yesterday (that service is great, by the way).

    The ring is beautiful. My fiancé is a self-described "non-profit type" and her main request in an engagement ring was that it be eco-friendly and conflict free. So, Brilliant Earth was perfect on that count, but she was also much more smitten by the beauty of the ring itself than she was expecting!


    David, Seattle, WA – August 2012

  • Surpassed my Expectations

    I couldn't be happier with the ring, it surpassed my expectations. The detail is amazing and the colour of the sapphire is even more beautiful than the picture. And I was really impressed by all the information your company provides about the origins of the materials, it feels good to know. My fiancé and I have been secretly engaged for a little while and it's nice to make it official with this ring :) Thanks so much for your help with everything!


    Erin, Halifax, Nova Scotia – July 2012

  • I have no doubt she'll love it

    I got the ring today and it looks AWESOME! It is exactly what I think she wants and I have no doubt she'll love it. That was an easy process to pick it out and get it. Your website is really user friendly!


    Robert, Springfield, OR – July 2012

  • Brilliant Earth Continues to Amaze

    Thank you all for helping walk me through this process. The ring will be on its way to you for a resize first thing tomorrow morning. I really appreciate how you included the pre-paid shipping label with insurance as part of the order. That's a really nice touch. Everyone at Brilliant Earth continues to amaze me with their attentiveness and customer service.


    Jon, Rochester, WA – July 2012

  • It is BEAUTIFUL!

    Just wanted to let you know that I received the ring today and you are right, it is BEAUTIFUL! I want to thank you and everyone at Brilliant Earth for the exquisite detail that was put into the ring. I am an artist and can see the fine craftsmanship that went into making it. I wanted something special for my girlfriend and I think that this is beyond special!

    Thank you and everyone at Brilliant Earth!


    Matt, Hanover, MA – July 2012

  • The ring is amazing

    The ring is amazing; I love it. I love the way the side stones give it some color and make it feel unique, yet the diamond still outshines both of them and really grabs the attention. The settings is really beautiful too. When I came up with this idea, I wasn't sure if it would actually happen. Some other places I approached while shopping around wouldn't even work with me. Thank you for working with me on this. It's perfect. I can't wait until my girlfriend sees it.


    Anthony, Battle Creek, MI – July 2012

  • People think it's stunning

    Just wanted to let you all know the proposal was a success and Jen loves the ring very much. Not only that, but the comments she/we have received on it are incredible. People think it's stunning.


    John, New York, NY – July 2012

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