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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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WILLOW DIAMOND RING

Wonderful Customer Support

We did receive the rings last week, and they are indeed very beautiful! We can't wait to get married so we can wear them. Thanks so much for Brilliant Earth's wonderful customer support. Everyone I've talked with has been worth their weight in gold. :-)

Wendy, Bemidji, MN - July 2013

WILLOW DIAMOND RING

The Quality Overall Is Spectacular

Hello! The engagement ring I ordered came yesterday. Thank you so much for your help in this process, especially in expediting my order. The good news will come soon!! This ring and diamond are stunning. The quality overall is spectacular and I know that my fiance will LOVE it! All my best and thanks again!

Ismar, Port Jefferson, NY - July 2013

WILLOW DIAMOND RING

It Is Beautiful

Good morning! My ring arrived yesterday and it is beautiful!! Thank you so much, my only regret is that I didn't get my engagement ring from you too. I have a sapphire ring and think I could have flown to San Francisco and gotten an equally beautiful ring that was more ethically sourced and cheaper than what we paid here. Thanks again!

Catherine, St Louis, MO - July 2013

WILLOW DIAMOND RING

Everything I Had Hoped For

I wanted to express my gratitude for the quality, honesty, and care you and your company have extended to me. Thank you for the beautiful earrings. The Diamond Stud Earrings are everything I had hoped for and will make my Mother's 65th Birthday Memorable. Warmest Regards

Bernadine, Ontario, Canada - June 2012

WILLOW DIAMOND RING

Your Customer Service Sets The Bar

The ring is indeed beautiful, and I have to thank you again for "holding my hand" while it got here :) Your customer service sets the bar, and I will be recommending your company to all my friends!!!

Tracy, Lakewood, CO - June 2013

WILLOW DIAMOND RING

A Company That Genuinely Cares About Its Customers

I just received it. It fits PERFECTLY! I also wanted to let you know that you guys do an amazing job at keeping in touch with customers and following up. Seriously, thank you so much for making this very expensive purchase an absolutely pleasant experience. It's amazing to find a company that genuinely cares about its customers. I will recommend you to my friends and family (and make future purchases myself) without a doubt. Thanks again!!!

Esther, Schaumburg, IL - June 2013

WILLOW DIAMOND RING

The Best Customer Service I Think I've Ever Had Online

I just wanted to let you know I received the ring today and it is absolutely gorgeous!!!! It goes really, really well with my engagement ring, even though they don't match! I love it!!!!!!!!!!!!! :) It's also beautiful enough in it's own right to be worn alone, which was something I was really after!!!! Also just wanted to thank you for the best customer service I think I've ever had online!!!! I really appreciated your communication with me at every step of the way. :) I'll have no hesitation recommending Brilliant Earth to friends and family or coming back for future purchases!!! I feel so happy that I've found the ring I'll wear for the rest of my life!!!!! Thank you!!! Cheers

Jess, Artarmon, Australia - June 2013

WILLOW DIAMOND RING

An Incredible Job

The custom ring arrived at Fedex today and when I picked it up and looked at it for the first time I was completely taken back by how beautiful it was in person. Your team has done an incredible job and I am sure my gal will have a complete meltdown when she sees this ring. Again thank you and I will be in touch in the future to purchase the matching wedding band.

Andy, Daphne, AL - June 2013

WILLOW DIAMOND RING

Something We Really Do Care About

We received our rings yesterday and they are so beautiful! We really love them. They seem to fit well so far. Thank you so much for all of your help. It is very much appreciated! Our experience with Brilliant Earth has been fantastic and we are really happy with our choice of rings (which are exquisite!). It an added bonus to have the choice of an ethical, eco-friendly jeweler as it is something we really do care about. Thanks again!

Allison, Prairie Village, KS - May 2013

WILLOW DIAMOND RING

The Best Customer Service Experience

Good morning, I had planned on emailing ya'll on Friday. I wanted to say a HUGE THANK YOU to everyone who has been involved. The ring is spectacular! It is everything i expected and everything she wanted. Ya'll have been amazing and I have had the best customer service experience. Again thank you!

John, Herndon, VA - May 2013


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