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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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WILLOW DIAMOND RING

You Folks Do It Up Right

Good afternoon, Brilliant Earth team. The package arrived before noon. You folks do it up right. You pay attention to detail. The packaging was very professional, all the paperwork nicely arranged, and including a jar of cleaner was a nice touch. But then I opened the ring box...I am one satisfied customer! Wonderful job! Please compliment everyone that helped out on this project. Everyone I have dealt with has been very helpful and pleasant. Thank you, thank you, thank you.

KC, Grinnell, IA - September 2013

WILLOW DIAMOND RING

Couldn't Have Done It Without You

Just wanted you to know that one day after our fifth anniversary, I asked Renee to marry me on top of the mountain that we first hiked...five years ago! She said "yes" (just in case you needed confirmation :-) Thanks so much...couldn't have done it without you and the amazing BE team. Will be back in touch for the next purchase within the upcoming year :-)

Josh, Milford, PA - September 2013

WILLOW DIAMOND RING

It Really Is Amazing

Got it! It really is amazing. Much much better than I expected it to be. Please thank everyone at Brilliant Earth. I am highly recommending this service to everyone.

Jacob, Hawthorne, NY - August 2013

WILLOW DIAMOND RING

Helpful And Pleasant To Deal With

I just wanted to send a quick note of thanks to the Brilliant Earth team. The ring that my partner and I ordered arrived yesterday afternoon, and we are extremely happy with the end product. More than just being happy with the product though, we've been happy with the care and service we've received throughout the whole process. From the moment we first contacted Brilliant Earth you've been nothing but helpful and pleasant to deal with - making the overall experience much easier on us. So thank-you for all the work you and the team did, it has been greatly appreciated from one happy couple over here in Australia.

Brett, Franklin, Australia - August 2013

WILLOW DIAMOND RING

I'm Very Happy I Chose Brilliant Earth

I received the package safe and sound yesterday. The ring is even more beautiful in real life! I would like to thank you for your exceptional customer service. All my requests for information and photos were quickly fulfilled and any reservations I had about purchasing outside Australia over the internet were quickly eased. Thanks!!! I'm very happy I chose Brilliant Earth. All the best.

Anthony, Darra, Australia - August 2013

WILLOW DIAMOND RING

Wonderful Customer Support

We did receive the rings last week, and they are indeed very beautiful! We can't wait to get married so we can wear them. Thanks so much for Brilliant Earth's wonderful customer support. Everyone I've talked with has been worth their weight in gold. :-)

Wendy, Bemidji, MN - July 2013

WILLOW DIAMOND RING

The Quality Overall Is Spectacular

Hello! The engagement ring I ordered came yesterday. Thank you so much for your help in this process, especially in expediting my order. The good news will come soon!! This ring and diamond are stunning. The quality overall is spectacular and I know that my fiance will LOVE it! All my best and thanks again!

Ismar, Port Jefferson, NY - July 2013

WILLOW DIAMOND RING

It Is Beautiful

Good morning! My ring arrived yesterday and it is beautiful!! Thank you so much, my only regret is that I didn't get my engagement ring from you too. I have a sapphire ring and think I could have flown to San Francisco and gotten an equally beautiful ring that was more ethically sourced and cheaper than what we paid here. Thanks again!

Catherine, St Louis, MO - July 2013

WILLOW DIAMOND RING

Everything I Had Hoped For

I wanted to express my gratitude for the quality, honesty, and care you and your company have extended to me. Thank you for the beautiful earrings. The Diamond Stud Earrings are everything I had hoped for and will make my Mother's 65th Birthday Memorable. Warmest Regards

Bernadine, Ontario, Canada - June 2012

WILLOW DIAMOND RING

Your Customer Service Sets The Bar

The ring is indeed beautiful, and I have to thank you again for "holding my hand" while it got here :) Your customer service sets the bar, and I will be recommending your company to all my friends!!!

Tracy, Lakewood, CO - June 2013


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