Our non-commissioned jewelry experts are here to help, and will respond quickly to any questions you may have! Fill out the email form or contact us using one of the other methods below.
Please use the form below or call us at 1.800.691.0952 to schedule your personalized one hour visit with a jewelry specialist in our San Francisco showroom. We recommend you make your appointment at least three business days in advance.
Located near Union Square in downtown San Francisco, our showroom is an elegant and serene environment to privately view our collection. Our jewelry specialists are here to offer everything from technical gemstone expertise to explaining our ethical practices to full custom design. Knowing your gem or diamond preferences beforehand is exceptionally helpful, as each visit is personally tailored to you. Our ultimate goal is to provide you with the guidance and information you need to find the perfect ethical origin jewelry.
We'd love to hear about your experience at Brilliant Earth! Please email us at email@example.com with your feedback or photos.
The ring arrived today and, in addition to having it finally hit me that I am about to propose, I am overjoyed. The ring simply looks beautiful..... I am fully confident that my girlfriend will love it.
Thank you again for all of your great service. I have been enormously impressed with both the website and customer service, and opening the packaging today was like opening a Christmas present! I appreciate the well thought out packaging as well as the informational materials... it all adds up to being a fantastic purchase. Thanks again for your help.
Aaron, Elk Grove, CA – November 2011
People who know me, know that I am not often lost for words, but this morning when I opened the ring box was one of them. I was totally and utterly blown away. I cannot even find the words so say how amazing it is.
Thank you so, so very much from the bottom of my heart. You guys at Brilliant Earth have made me a very, very happy man and I cannot wait to see my girl’s face when she sees it. It is going to be amazing and I know she will love it even more than I do.
Chris, Oxford, England – November 2011
Thank you so much for your help and friendly attitude throughout this whole process. It has been a great experience, and I’m so glad we made the choice to go with Brilliant Earth! The ring is absolutely stunning! I love every aspect as it is very simple, yet elegant. Everyone did an amazing job. I’m pleased to know that your company stands for something I believe in and that I have contributed. Again, I’m thrilled to be able to give this gift of love to my future bride!
Aaron, Elk Grove, CA – November 2011
I wanted to take a minute and tell you how positive my experience was with Brilliant Earth. As I am sure most men are, I was nervous and a bit intimidated by the process of picking out an engagement ring. Did I pick the right one? How are they going to ship something so valuable? etc. Brilliant Earth’s team was very friendly and approachable. I did not feel like I was talking to a salesman but rather a professional that had some great advice to give.
When I started looking for rings it became clear very quickly that Brilliant Earth was my only choice. The quality and beauty combined with your ethical practices is outstanding. When I buy something that is going to represent my love and commitment to the woman I want to marry, I also want it to represent our commitment to the common good of our planet and the wonderful people who live on it.
Danny, Detroit, MI – October 2011
Thank you to the Brilliant Earth team. I appreciated your knowledge, advice, and low-pressure environment. I am also really glad that I bought from Brilliant Earth for ethical and environmental reasons. You made it really easy and really special.
Lauren, San Francisco, CA – October 2011
The ring arrived yesterday, and it is the perfect fit! Thank you all so much for every part of this experience! The customer service was A+ from the first phone call to the resizing. My girl could not be happier (nor could I) as the ring is beautiful. We won't hesitate to mention Brilliant Earth to friends who ask about engagement rings.
Steve and Kate, York, ME – September 2011
I received the ring today and have to say that it immediately took my breath away. And I am a guy! It really is beautiful. My girl absolutely loves it. The hardest part now will be to wait till December to wear it. Thank you for your assistance with everything. I will recommend this company to anyone.
Robert, Kalisof, AK – September 2011
FedEx just delivered the package from Brilliant Earth with my ring, and I wanted to let you know a couple things. Firstly, it's perfect. It fits just right. Secondly, it's SO shiny! You guys did a truly fabulous job and I couldn't be happier! Thank you so much for your support and making this process so easy from start to finish. You remain one of my favorite companies, and I can only hope I can sprinkle my partner with gifts of jewelry from your company!!
Jaime, Colrain, MA – September 2011
Our wedding bands came this morning, and just as promised, I could not be happier with them. They are gorgeously crafted and fit perfectly!
I want to thank Brilliant Earth for helping us get them on such short notice. I continue to be impressed, not only with Brilliant Earth's mission statement, but also with your customer service. Thanks again!
Jeni, Aurora, CO – August 2011
I have always wanted a blue sapphire wedding ring - my grandmother had blue sapphire rings, and it's my birth stone. It’s also the color of my mom, sister, and grandmother’s eyes. It has so much sentimental value to me, that when my fiancée was down on one knee, looking up at me with this ring in his hand, I felt like my world was complete. It is the most beautiful ring I have ever seen. I will cherish this ring for the rest of my life; it encompasses who I am, as if it was always meant for me. Much love and thanks!
Erin, Houston, TX – August 2011