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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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WILLOW DIAMOND RING

Seriously. Perfect.

Everything went PERFECT and she ABSOLUTELY LOVED the ring!!!!!! You guys did a phenomenal job!!!!! Seriously. Perfect.

Cody, Norman, OK - January 2013

WILLOW DIAMOND RING

It's Gorgeous

I got the ring Tuesday morning and it's gorgeous. She said yes and loves the ring :) Thanks so much for getting it to me in time!

Clint, Chicago, IL - December 2013

WILLOW DIAMOND RING

Brilliant Earth's Customer Service is Second to None

Impeccable timing. The ring showed up right before I left for Tennessee this weekend to ask for Robyn's parents blessing to marry her. Of course they said yes and were very impressed by the ring. I told them about the company that Robyn picked it out from and they said that's just like her. She's has hippy tendencies, is kind and she is very earth friendly. I also thought the ring was impressive however, like a typical man, I was also very impressed by the quality and craftsmanship of the wooden display box. Please let whoever is in charge that Brilliant Earth's customer service is second to none. You were always helpful, friendly and patient. When I return from Hawaii in January, I'll let you know how the proposal goes. I will always be a loyal customer and let all my friends know to use your company when purchasing any jewelry. Thank you again.

Jason, Grovetown, GA - December 2013

WILLOW DIAMOND RING

Some of the Best Customer Service I've Found

Just wanted to reach out and say what an absolute pleasure it's been working with you from the engagement ring to the wedding band. I have received nothing but some of the best customer service I've found to date, and am so appreciative of the personalized care that I've been given over these past few months. You and your team have made something that on paper is a pretty daunting task, and made it about as stress-free as something like this could be. I have no doubt that Alana will be as happy with her wedding band as she was with her engagement ring. Every chance she gets, she shows her ring off to friends and family. And more often than not, words like "amazing" and "perfect" are used generously. Without the team at BE, I honestly wouldn't have been able to tackle this feat on my own.

Joel, San Francisco, CA - November 2013

WILLOW DIAMOND RING

The Best Customer Service I've Ever Experienced

It's the most beautiful ring I've ever seen! It is just perfect! I have received my ring thank you so much. Can I also say that I would recommend anyone to get their ring at Brilliant Earth. Even if they are not interested in jewelry, I would tell them to purchase something with Brilliant Earth for the buying experience. I have never purchased a ring in my life and this engagement ring was the first. My sales rep made me feel like I was her only customer. I paid payments twice a month and spoke directly to her every time. She had genuine excitement in her voice with me as it got closer to the time of arrival. I can't say enough about my first experience purchasing a ring. This was the best customer service I've ever experienced anywhere. Thank you again so much, this is perfect. Alison :-)

Alison, West Palm Beach, FL - October 2013

WILLOW DIAMOND RING

You Folks Do It Up Right

Good afternoon, Brilliant Earth team. The package arrived before noon. You folks do it up right. You pay attention to detail. The packaging was very professional, all the paperwork nicely arranged, and including a jar of cleaner was a nice touch. But then I opened the ring box...I am one satisfied customer! Wonderful job! Please compliment everyone that helped out on this project. Everyone I have dealt with has been very helpful and pleasant. Thank you, thank you, thank you.

KC, Grinnell, IA - September 2013

WILLOW DIAMOND RING

Couldn't Have Done It Without You

Just wanted you to know that one day after our fifth anniversary, I asked Renee to marry me on top of the mountain that we first hiked...five years ago! She said "yes" (just in case you needed confirmation :-) Thanks so much...couldn't have done it without you and the amazing BE team. Will be back in touch for the next purchase within the upcoming year :-)

Josh, Milford, PA - September 2013

WILLOW DIAMOND RING

It Really Is Amazing

Got it! It really is amazing. Much much better than I expected it to be. Please thank everyone at Brilliant Earth. I am highly recommending this service to everyone.

Jacob, Hawthorne, NY - August 2013

WILLOW DIAMOND RING

Helpful And Pleasant To Deal With

I just wanted to send a quick note of thanks to the Brilliant Earth team. The ring that my partner and I ordered arrived yesterday afternoon, and we are extremely happy with the end product. More than just being happy with the product though, we've been happy with the care and service we've received throughout the whole process. From the moment we first contacted Brilliant Earth you've been nothing but helpful and pleasant to deal with - making the overall experience much easier on us. So thank-you for all the work you and the team did, it has been greatly appreciated from one happy couple over here in Australia.

Brett, Franklin, Australia - August 2013

WILLOW DIAMOND RING

I'm Very Happy I Chose Brilliant Earth

I received the package safe and sound yesterday. The ring is even more beautiful in real life! I would like to thank you for your exceptional customer service. All my requests for information and photos were quickly fulfilled and any reservations I had about purchasing outside Australia over the internet were quickly eased. Thanks!!! I'm very happy I chose Brilliant Earth. All the best.

Anthony, Darra, Australia - August 2013

WILLOW DIAMOND RING

Wonderful Customer Support

We did receive the rings last week, and they are indeed very beautiful! We can't wait to get married so we can wear them. Thanks so much for Brilliant Earth's wonderful customer support. Everyone I've talked with has been worth their weight in gold. :-)

Wendy, Bemidji, MN - July 2013

WILLOW DIAMOND RING

The Quality Overall Is Spectacular

Hello! The engagement ring I ordered came yesterday. Thank you so much for your help in this process, especially in expediting my order. The good news will come soon!! This ring and diamond are stunning. The quality overall is spectacular and I know that my fiance will LOVE it! All my best and thanks again!

Ismar, Port Jefferson, NY - July 2013

WILLOW DIAMOND RING

It Is Beautiful

Good morning! My ring arrived yesterday and it is beautiful!! Thank you so much, my only regret is that I didn't get my engagement ring from you too. I have a sapphire ring and think I could have flown to San Francisco and gotten an equally beautiful ring that was more ethically sourced and cheaper than what we paid here. Thanks again!

Catherine, St Louis, MO - July 2013

WILLOW DIAMOND RING

Everything I Had Hoped For

I wanted to express my gratitude for the quality, honesty, and care you and your company have extended to me. Thank you for the beautiful earrings. The Diamond Stud Earrings are everything I had hoped for and will make my Mother's 65th Birthday Memorable. Warmest Regards

Bernadine, Ontario, Canada - June 2012

WILLOW DIAMOND RING

Your Customer Service Sets The Bar

The ring is indeed beautiful, and I have to thank you again for "holding my hand" while it got here :) Your customer service sets the bar, and I will be recommending your company to all my friends!!!

Tracy, Lakewood, CO - June 2013

WILLOW DIAMOND RING

A Company That Genuinely Cares About Its Customers

I just received it. It fits PERFECTLY! I also wanted to let you know that you guys do an amazing job at keeping in touch with customers and following up. Seriously, thank you so much for making this very expensive purchase an absolutely pleasant experience. It's amazing to find a company that genuinely cares about its customers. I will recommend you to my friends and family (and make future purchases myself) without a doubt. Thanks again!!!

Esther, Schaumburg, IL - June 2013

WILLOW DIAMOND RING

The Best Customer Service I Think I've Ever Had Online

I just wanted to let you know I received the ring today and it is absolutely gorgeous!!!! It goes really, really well with my engagement ring, even though they don't match! I love it!!!!!!!!!!!!! :) It's also beautiful enough in it's own right to be worn alone, which was something I was really after!!!! Also just wanted to thank you for the best customer service I think I've ever had online!!!! I really appreciated your communication with me at every step of the way. :) I'll have no hesitation recommending Brilliant Earth to friends and family or coming back for future purchases!!! I feel so happy that I've found the ring I'll wear for the rest of my life!!!!! Thank you!!! Cheers

Jess, Artarmon, Australia - June 2013

WILLOW DIAMOND RING

An Incredible Job

The custom ring arrived at Fedex today and when I picked it up and looked at it for the first time I was completely taken back by how beautiful it was in person. Your team has done an incredible job and I am sure my gal will have a complete meltdown when she sees this ring. Again thank you and I will be in touch in the future to purchase the matching wedding band.

Andy, Daphne, AL - June 2013

WILLOW DIAMOND RING

Something We Really Do Care About

We received our rings yesterday and they are so beautiful! We really love them. They seem to fit well so far. Thank you so much for all of your help. It is very much appreciated! Our experience with Brilliant Earth has been fantastic and we are really happy with our choice of rings (which are exquisite!). It an added bonus to have the choice of an ethical, eco-friendly jeweler as it is something we really do care about. Thanks again!

Allison, Prairie Village, KS - May 2013

WILLOW DIAMOND RING

The Best Customer Service Experience

Good morning, I had planned on emailing ya'll on Friday. I wanted to say a HUGE THANK YOU to everyone who has been involved. The ring is spectacular! It is everything i expected and everything she wanted. Ya'll have been amazing and I have had the best customer service experience. Again thank you!

John, Herndon, VA - May 2013


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