Our non-commissioned jewelry experts are here to help, and will respond quickly to any questions you may have! Fill out the email form or contact us using one of the other methods below.
Please use the form below or call us at 1.800.691.0952 to schedule your personalized one hour visit with a jewelry specialist in our San Francisco showroom. We recommend you make your appointment at least three business days in advance.
Located near Union Square in downtown San Francisco, our showroom is an elegant and serene environment to privately view our collection. Our jewelry specialists are here to offer everything from technical gemstone expertise to explaining our ethical practices to full custom design. Knowing your gem or diamond preferences beforehand is exceptionally helpful, as each visit is personally tailored to you. Our ultimate goal is to provide you with the guidance and information you need to find the perfect ethical origin jewelry.
We'd love to hear about your experience at Brilliant Earth! Please email us at firstname.lastname@example.org with your feedback or photos.
The rings are stunning; exactly what I was looking for. I would like to thank you for all of the wonderful service I experienced during this transaction. Your easy-to-use online website was informative, accurate and made this experience a pleasant one. I would also like to add that your staff were professional, pleasant and very helpful. I would highly recommend Brilliant Earth to friends and family. I assure that my family will be thrilled when we make the announcement in the upcoming weeks.
Thank you again for helping in this special time of our lives.
Tiffany, St. John's Newfoundland and Labrador, Canada - April 2013
I had bought a custom engagement ring from BE for my girlfriend, who is now my fiancee!!!! I wish there was more than just "Excellent" on these scales, like "Amazing". I couldn't be any happier with BE. My fiancee wanted a fair trade, ethical origin jewelry, alternative to diamond, affordable, and she like Irish designs. Fortunately for me BE had all of that!!! I was able to get the perfect ring for her, that she loves. Also, my jewelry specialist, was amazing. She was very patient with me as I was trying to figure out what ring I wanted to buy. Once I decided on the custom piece, she was always transparent and kept me up to date. She really made what could be a stressful experience into a very pleasant experience. I can say enough about how impressed I am with BE, even though they are clear across the country from me, they really had the local jeweler vibe, where they made me the customer feel very welcome and comfortable. I would highly recommend BE.
Ben, Raleigh, NC - March 2013
The good quality ring was one thing, the service I received was even better!
Brilliant Earth seems to have one jewelry specialist assigned per order. And he/she will help you out all though out the ordering process.
My specialist was very very helpful, and he replied to my emails so promptly, that I felt like I was chatting with him every morning over coffee.
Online shopping can be quite scary (for me anyway.. especially when you are paying thousands!) and you hardly expect the human touch service experience.
Brilliant Earth demonstrated that this can change. I truly felt as if I walked into the local jewelry store and dealt with a personal sales assistant.
My experience with Brilliant Earth was superb. I hope their high quality of service continues to grow. Thanks Brilliant Earth!
Christine, Chatswood, Australia - February 2013
I just wanted to let you know that the ring came in with plenty of time to spare and it looks beautiful. She was absolutely stunned when I asked her and I know she just loves the ring. I overhear her talking to other people about how beautiful it is and I catch her looking at it and smiling all the time. It is absolutely perfect and I'm so glad that she loves it so much. Thank you so much for all your help! We are planning on getting married sometime around this coming November so it's all very exciting! Take care!
Matthew, Moore, OK - January 2013
I'd just like to extend my many thanks on all of your hard work over the last months; you have made the process of buying a ring incredibly easy and clear. My girlfriend and I are now happily engaged and the beautiful ring is where it belongs.
P.S. I have no doubt we will be back in touch in the years to come to buy wedding rings from you.
Kallaum, Stockton-On-Tees, United Kingdom - December 2012
Thank you so much for your help. With the easy ordering process I had over the phone with you and all the advice you gave me, I'm confident my girlfriend will be extremely happy with her engagement ring. Choosing Brilliant Earth, thus far, has been an absolutely wonderful experience for me. Thank you again.
Ross, Apple Valley, CA - December 2012
I received the ring, and yes, it is very beautiful! Thank you so much for all your help through this process. I also want to let you know that you're miles ahead of the competition. Sarah and I visited a few engagement ring chain stores, and it just didn't feel nearly as special or inviting as Brilliant Earth. You do a wonderful job of turning the process into something memorable and special and I really appreciated it and enjoyed working with you.
Denny, Jamul, CA - December 2012
The quality of the products are unbeatable. I purchased my wife's engagement ring from Brilliant Earth, and then we bought our wedding bands as well. And on the birth of our first daughter I gave my wife a pendant and earrings from Brilliant Earth. The things I have received from BE represent the most special moments of my life and I couldn't be happier with their service. I've even visited the showroom in San Francisco and the personal attention I had in picking out wedding bands was very impressive. I recommend this company to anyone in the market for Earth-friendly jewelry.
Steven, Frankfort, KY – December 2012
I just wanted to email you guys to let y'all know how much I appreciate you going the extra mile for me during my diamond search. Your assistance, advice and connections were indispensable and helped me feel secure in both the purchase itself, as well as the stone (which my fiance loves, by the way). Thank you, very much, for all that you did.
Joe, Austin, TX – December 2012
I wanted to let you know that we received the ring. It is beautiful. Thank You! I also want you to know how much we appreciate your excellent customer service--everyone was helpful and polite and we felt like you really listened to us when discussing the issues. We will recommend Brilliant Earth to others without hesitation.
JoAnne, Sheridan, OR – November 2012
THE RING IS AMAZING! It's so beautiful. I like how simple and classic the design is... and how the diamond sparkles. Super ideal cut was a good choice... and H color was great too, because all I can see is clarity.
Going to Brilliant Earth was the best decision. Thank you so much for your patience and support.
Bobby, Arlington, VA – November 2012
This is a long overdue thank you for the work you and Brilliant Earth have done to make my ring. We had been corresponding over the summer to help me figure out what I wanted which ended up being a gorgeous yellow gold halo setting with a yellow sapphire. My now fiancé proposed to me in September and the ring is so beautiful, I almost forgot to say yes. I was absolutely stunned by its beauty. Chris and I have repeatedly said the ring is beyond our expectations and that we have never seen a ring as stunning as this one. I wear my ring with pride in the subway and often get positive comments from strangers. It also feels really good to know that I can tell everyone this is an absolutely conflict free ring.
I really can’t thank Brilliant Earth enough. You made this so easy for us. Working with you was one of the best decisions we’ve ever made!
Melina, Alexandria, VA – November 2012
The ring looks more beautiful than I could ever imagined! I am very happy with my purchase =) It looks amazing and better than any local retail stores I was viewing at, and they sell at a much higher price too.
Daniel, Scottsdale, AZ - November 2012
I received the ring today and I love it! Thanks so much. Ordering with you was extremely easy and convenient.
Erin, Vancouver, BC – November 2012
I received my package a couple days ago and saw it today for the first time. The pendant looks great and is exactly what I was looking for! It is a gift and I'm sure it will get the same, if not an even better, reaction once she sees it.
I am very pleased with the service from your company, and love the ethics and integrity you put into your products. We need more companies like yours! I will be sure to visit your site again in the future and will recommend Brilliant Earth to family and friends. Thank you very much for your service.
Bruce, Burlington, ON – October 2012
I have had impeccable service from Brilliant Earth. Everyone has been incredibly helpful, reassuring and unbiased. Your knowledge is second to none and has made me want to buy one of the most important items I will ever purchase (if not THE most important item) from your company.
Please pass on my sincere gratitude to everyone, there are many companies in the world who lack your professionalism and service.
James, Wantirna, Australia – October 2012
I just wanted to let you know that I have received the ring, and it is gorgeous! It is exactly what I was looking for. Thank you so much for the follow up and I am truly impressed with my experience with Brilliant Earth.
Eben, Littleton, CO – October 2012
I have received the ring and it is absolutely beautiful! I know my girlfriend is going to love it. I wanted to thank you for your outstanding customer service. Everyone was extremely helpful. Helping me choose the perfect gem and ring and I appreciated the punctuality in getting back to me with answers to my questions. It was a pleasure doing business with Brilliant Earth and I will definitely recommend you to others! Thanks again!
Joe, Concord, CA – October 2012
Received the ring this morning & it is absolutely fabulous! Exactly what we wanted. Thank you so very much for your help in getting us our perfect engagement ring.
Christopher, Norman, OK – September 2012
I received it!
Fits perfectly, feels great, looks fantastic, and I don't have to worry about its origins!
John, Occidental, CA – September 2012
I just wanted to thank Brilliant Earth for all you did to help me with this order. I know it was a rush on your end, but I feel you all did an excellent job making things happen as quickly as possible. I was able to get the ring on time and my proposal went ahead as planned!
As I'm sure you know, these proposal things can be somewhat anxious and stressful, but everyone I spoke with at Brilliant Earth was very accommodating, supportive, and generous.
We both love the ring -- it's everything we wanted both from aesthetic and ethical perspectives -- and are very comforted to know that there are companies out there that share our value in these sorts of global concerns.
David, Minden, Ontario – September 2012
Thanks so much! All of your customer service/jewelry specialists are professional, helpful and prompt and your company really rocks! You made this an easy, pleasurable experience. Not only is the jewelry beautiful and unique (which I get compliments on frequently), but the customer service is just as remarkable! I’ve already referred all of my friends to your site. Keep up the good work!
Kristin, Milford, PA – September 2012
The rings arrived yesterday and they are as you said – beautiful. Thank you for your exquisite workmanship and humanitarian philosophy that help to make this moment extra special for my fiancée and me.
Brian, Bronx, NY – September 2012
Our rings are truly beautiful. My fiancé and I are both very environmentally conscious, and we work in the field of international relations, on issues of civil society and human rights. Finding Brilliant Earth with its eco-friendly and human rights oriented philosophy was exactly what we were looking for. And of course, we are very impressed with the craftsmanship, the quick delivery, the customer care, and the friendliness of the staff – ordering was a breeze and we are absolutely satisfied with what we got. Thank you all for helping us get exactly what we wanted – we will definitely recommend your company to anyone who will be looking to buy rings and other jewelry in the future!
Tazreena , Washington, DC – September 2012
My fiance Jon and I have been together for 6 years, and friends for 10. I work in the bridal industry as an event planner and wedding coordinator, and see a LOT of bridal jewelry, and while it is all beautiful, none of it struck me as truly "me". Upon stumbling onto your website, I fell in love!! Your company was the only one that offered simple yet stunning jewelry, that was not only guaranteed conflict-free, but unlike anything I had seen in stores or online. I am in love with my Seacrest ring, and we couldn't be happier! The ring is lovely, and he said that the customer service was top notch! Thanks so much, we look forward to picking out his wedding band from you fine folks!
Rachel, Arlington, VA – August 2012
I spent most of yesterday reloading the FedEx tracking page, and then the package arrived! The ring is absolutely perfect. The stone is just the right color, and has the beautiful cut I like! I can't thank you enough for your tireless efforts. It's totally unique, simple and, most importantly, comfortable for me to wear! LOVE! I also really appreciate that it came with a bit of jewelry cleaner--such a nice touch!!!
Ashley, Alameda, CA – August 2012
The ring is absolutely beautiful! It's very unique – a perfect weight and presence. And the diamond catches the light beautifully. The fact that this ring is also a responsible and ethical choice means a lot to me. It's an aspect of the ring that people are fascinated by as much as they are by the presence. We will definitely be back for the matching wedding band!
Thank you for your commitment to your craft, and wonderful business.
Jaime, Braintree, VT – August 2012
I was so excited that my husband was going to order me a ring from Brilliant Earth that it was all I could think about for days & days! Finally the big day came that we actually purchased the ring & now I can not wait to get that baby on my finger! I love that Brilliant Earth is not only ethical, but genuinely honest as well. Honesty is hard to come by in a company, so my hope is that Brilliant Earth never changes & I'm pretty confident they won't! If you are having any doubt about the company, check them out... you will find a flawless record & so many amazing benefits that the doubt will simply disappear. We are beyond excited about our purchase and looking forward to many more with Brilliant Earth.
Laura, Columbus, GA – August 2012
I wanted to thank you all; the ring is gorgeous, it sparkles with fire when light goes through it. My future wife loves it and I'm completely satisfied with all. Actually, I wouldn't look in any other place for the wedding bands but with you.
Daniel, Fort Worth, TX – August 2012
I am blown away by the level of care and by the speediness of service I received today. You all are doing an incredible job and I will definitely recommend Brilliant Earth to friends and family for all their jewelry needs. Again, thank you so much!
Mark, Visalia, CA – August 2012