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Customer Letters

We'd love to hear about your experience at Brilliant Earth! Please email us at info@brilliantearth.com with your feedback or photos.


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WILLOW DIAMOND RING

Seriously. Perfect.

Everything went PERFECT and she ABSOLUTELY LOVED the ring!!!!!! You guys did a phenomenal job!!!!! Seriously. Perfect.

Cody, Norman, OK - January 2013

WILLOW DIAMOND RING

It's Gorgeous

I got the ring Tuesday morning and it's gorgeous. She said yes and loves the ring :) Thanks so much for getting it to me in time!

Clint, Chicago, IL - December 2013

WILLOW DIAMOND RING

Brilliant Earth's Customer Service is Second to None

Impeccable timing. The ring showed up right before I left for Tennessee this weekend to ask for Robyn's parents blessing to marry her. Of course they said yes and were very impressed by the ring. I told them about the company that Robyn picked it out from and they said that's just like her. She's has hippy tendencies, is kind and she is very earth friendly. I also thought the ring was impressive however, like a typical man, I was also very impressed by the quality and craftsmanship of the wooden display box. Please let whoever is in charge that Brilliant Earth's customer service is second to none. You were always helpful, friendly and patient. When I return from Hawaii in January, I'll let you know how the proposal goes. I will always be a loyal customer and let all my friends know to use your company when purchasing any jewelry. Thank you again.

Jason, Grovetown, GA - December 2013

WILLOW DIAMOND RING

Some of the Best Customer Service I've Found

Just wanted to reach out and say what an absolute pleasure it's been working with you from the engagement ring to the wedding band. I have received nothing but some of the best customer service I've found to date, and am so appreciative of the personalized care that I've been given over these past few months. You and your team have made something that on paper is a pretty daunting task, and made it about as stress-free as something like this could be. I have no doubt that Alana will be as happy with her wedding band as she was with her engagement ring. Every chance she gets, she shows her ring off to friends and family. And more often than not, words like "amazing" and "perfect" are used generously. Without the team at BE, I honestly wouldn't have been able to tackle this feat on my own.

Joel, San Francisco, CA - November 2013

WILLOW DIAMOND RING

The Best Customer Service I've Ever Experienced

It's the most beautiful ring I've ever seen! It is just perfect! I have received my ring thank you so much. Can I also say that I would recommend anyone to get their ring at Brilliant Earth. Even if they are not interested in jewelry, I would tell them to purchase something with Brilliant Earth for the buying experience. I have never purchased a ring in my life and this engagement ring was the first. My sales rep made me feel like I was her only customer. I paid payments twice a month and spoke directly to her every time. She had genuine excitement in her voice with me as it got closer to the time of arrival. I can't say enough about my first experience purchasing a ring. This was the best customer service I've ever experienced anywhere. Thank you again so much, this is perfect. Alison :-)

Alison, West Palm Beach, FL - October 2013

WILLOW DIAMOND RING

You Folks Do It Up Right

Good afternoon, Brilliant Earth team. The package arrived before noon. You folks do it up right. You pay attention to detail. The packaging was very professional, all the paperwork nicely arranged, and including a jar of cleaner was a nice touch. But then I opened the ring box...I am one satisfied customer! Wonderful job! Please compliment everyone that helped out on this project. Everyone I have dealt with has been very helpful and pleasant. Thank you, thank you, thank you.

KC, Grinnell, IA - September 2013

WILLOW DIAMOND RING

Couldn't Have Done It Without You

Just wanted you to know that one day after our fifth anniversary, I asked Renee to marry me on top of the mountain that we first hiked...five years ago! She said "yes" (just in case you needed confirmation :-) Thanks so much...couldn't have done it without you and the amazing BE team. Will be back in touch for the next purchase within the upcoming year :-)

Josh, Milford, PA - September 2013

WILLOW DIAMOND RING

It Really Is Amazing

Got it! It really is amazing. Much much better than I expected it to be. Please thank everyone at Brilliant Earth. I am highly recommending this service to everyone.

Jacob, Hawthorne, NY - August 2013

WILLOW DIAMOND RING

Helpful And Pleasant To Deal With

I just wanted to send a quick note of thanks to the Brilliant Earth team. The ring that my partner and I ordered arrived yesterday afternoon, and we are extremely happy with the end product. More than just being happy with the product though, we've been happy with the care and service we've received throughout the whole process. From the moment we first contacted Brilliant Earth you've been nothing but helpful and pleasant to deal with - making the overall experience much easier on us. So thank-you for all the work you and the team did, it has been greatly appreciated from one happy couple over here in Australia.

Brett, Franklin, Australia - August 2013

WILLOW DIAMOND RING

I'm Very Happy I Chose Brilliant Earth

I received the package safe and sound yesterday. The ring is even more beautiful in real life! I would like to thank you for your exceptional customer service. All my requests for information and photos were quickly fulfilled and any reservations I had about purchasing outside Australia over the internet were quickly eased. Thanks!!! I'm very happy I chose Brilliant Earth. All the best.

Anthony, Darra, Australia - August 2013


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