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For quick answers to common customer service concerns, go to our Frequently Asked Questions.

Phone

We are happy to assist you. Call a jewelry specialist at  800-691-0952 or 1-415-354-4623.

 

Online Chat

We are now available by live online chat! Chat with a jewelry specialist when available.

 

Appointments

Use the email form to the right to schedule an appointment at our showroom in downtown
San Francisco. Appointments are available from 9am to 6pm Mon-Fri and Sat from 10am to 5pm.

 

Customer Service Hours

M-Th: 8 AM to 7 PM (PST)
Fri: 8 AM to 6 PM (PST)
Sat-Sun: 10 AM to 4 PM (PST)
CLOSED on National Holidays.

 

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Email

For expert assistance, send us your question in the form below. We typically respond within 24 hours.

 
Name:
Email Address:
Phone (optional):
San Francisco
Appointment Request:
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Your privacy is important to us. Your email address will not be provided to any third party. See our privacy and security policy for more details.